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- Identity and Access Management (IAM) Software
- Microsoft Entra ID
- SAP Customer Identity and Access Management for B2C
- Microsoft Entra ID-vs-SAP Customer Identity and Access Management for B2C
Compare Microsoft Entra ID and SAP Customer Identity and Access Management 
At a Glance
Market Segments
Mid-Market (38.3% of reviews)
Enterprise (46.9% of reviews)
Entry-Level Pricing
Free
No pricing available
Microsoft Entra ID
Star Rating
(788)4.5 out of 5
Market Segments
Mid-Market (38.3% of reviews)
Entry-Level Pricing
Free
Browse all 4 pricing plansSAP Customer Identity and Access Management
Star Rating
(33)4.1 out of 5
Market Segments
Enterprise (46.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SAP Customer Identity and Access ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Microsoft Entra ID excels in "Ease of Setup" with a score of 8.6, making it a preferred choice for organizations looking for a quick deployment. In contrast, SAP Customer Identity and Access Management struggles with a lower score of 6.8, indicating a more complex setup process.
- Reviewers mention that Microsoft Entra ID offers superior "Role Management" capabilities, scoring 9.2, which allows for more granular control over user permissions. SAP Customer Identity and Access Management, while functional, does not match this level of detail, leading to potential challenges in managing user roles effectively.
- G2 users highlight the "Multi-Factor Authentication" feature in Microsoft Entra ID, which received a high score of 9.3, providing a robust security layer. Conversely, SAP Customer Identity and Access Management also offers this feature but with a slightly lower score of 9.0, suggesting it may not be as comprehensive or user-friendly.
- Users on G2 appreciate the "Self-Service Password Reset" functionality in Microsoft Entra ID, scoring 9.1, which enhances user autonomy and reduces administrative workload. In comparison, SAP Customer Identity and Access Management scores lower at 8.0, indicating a less efficient self-service experience.
- Reviewers mention that Microsoft Entra ID's "Quality of Support" is rated at 8.7, reflecting a strong customer service experience. SAP Customer Identity and Access Management matches this score but lacks the same volume of positive feedback, which may affect user confidence in support availability.
- Users say that Microsoft Entra ID shines in "Product Direction" with a score of 9.4, indicating a clear and positive roadmap for future enhancements. In contrast, SAP Customer Identity and Access Management's score of 7.3 suggests uncertainty about its future development, which could be a concern for long-term users.
Pricing
Entry-Level Pricing
Microsoft Entra ID
Azure Active Directory Free
Free
The free edition of Azure AD is included with a subscription of a commercial online service such as Azure, Dynamics 365, Intune, Power Platform, and others.
- Partially Included: Authentication, single sign-on and multifactor authentication (MFA)
- Partially Included: Applications Access
- Partially Included: Authorization and Conditional Access
SAP Customer Identity and Access Management
No pricing availableFree Trial
Microsoft Entra ID
Free Trial is available
SAP Customer Identity and Access Management
No trial information availableRatings
Meets Requirements
9.1
622
8.6
30
Ease of Use
8.8
627
8.4
30
Ease of Setup
8.6
348
6.8
10
Ease of Admin
8.8
337
6.8
10
Quality of Support
8.7
564
8.7
30
Has the product been a good partner in doing business?
9.1
326
8.0
10
Product Direction (% positive)
9.4
603
7.3
26
Features by Category
Authentication Options
8.9
201
9.0
5
8.9
192
8.7
5
9.3
193
Not enough data
8.8
194
Not enough data
8.7
162
Not enough data
8.8
152
Not enough data
Access Control Types
8.9
183
Not enough data
8.9
182
Not enough data
9.0
182
Not enough data
8.8
160
Not enough data
8.7
159
Not enough data
Administration
8.8
180
Not enough data
9.0
190
8.3
5
8.8
191
8.3
5
8.7
194
7.0
5
8.9
185
8.0
5
Platform
8.8
164
Not enough data
8.9
162
Not enough data
9.0
179
Not enough data
8.8
156
Not enough data
8.9
172
Not enough data
8.8
168
Not enough data
8.6
153
Not enough data
User on/off Boarding
9.0
67
|
Verified
Not enough data
8.8
69
|
Verified
Not enough data
9.1
75
|
Verified
Not enough data
9.2
73
|
Verified
Not enough data
9.1
74
|
Verified
Not enough data
8.9
65
|
Verified
Not enough data
User Maintenance
9.0
70
|
Verified
Not enough data
8.5
68
|
Verified
Not enough data
8.7
68
|
Verified
Not enough data
Governance
8.9
73
|
Verified
Not enough data
8.9
68
|
Verified
Not enough data
Administration
8.7
74
|
Verified
Not enough data
8.5
62
|
Verified
Not enough data
8.9
76
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
Authentication type
8.1
150
9.0
5
7.3
130
Not enough data
8.5
142
9.4
6
7.7
129
Not enough data
8.8
151
9.0
5
8.6
151
Not enough data
8.9
159
9.0
5
8.5
137
9.3
5
Functionality
8.9
159
9.0
5
8.6
155
Not enough data
Implementation
8.9
173
Not enough data
8.2
135
Not enough data
8.1
123
Not enough data
Access Control
9.1
165
Not enough data
8.7
159
Not enough data
8.8
150
Not enough data
8.7
146
Not enough data
Administration
8.6
152
Not enough data
8.7
163
Not enough data
8.7
149
Not enough data
8.7
156
Not enough data
Functionality
9.0
163
Not enough data
9.1
167
Not enough data
9.0
155
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.3
82
Not enough data
8.8
76
Not enough data
9.0
79
Not enough data
8.6
77
Not enough data
9.3
81
Not enough data
9.1
80
Not enough data
Functionality
9.5
81
Not enough data
9.4
81
Not enough data
9.1
70
Not enough data
9.0
76
Not enough data
9.4
81
Not enough data
9.3
82
Not enough data
9.0
79
Not enough data
Feature Not Available
Not enough data
9.2
75
Not enough data
9.2
75
Not enough data
Monitoring
9.3
81
Not enough data
9.2
81
Not enough data
9.1
76
Not enough data
Reporting
9.1
78
Not enough data
9.2
76
Not enough data
Functionality
Not enough data
9.0
7
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.8
7
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
9.8
8
|
Verified
Functionality
8.6
81
Not enough data
8.8
88
Not enough data
9.1
108
Not enough data
7.6
96
Not enough data
Functionality
9.0
216
Not enough data
8.8
184
Not enough data
9.2
213
Not enough data
8.8
207
Not enough data
9.2
214
Not enough data
9.2
213
Not enough data
Type
8.5
189
Not enough data
9.3
209
Not enough data
Reporting
8.8
194
Not enough data
8.8
203
Not enough data
Categories
Categories
Shared Categories
Microsoft Entra ID and SAP Customer Identity and Access Management are categorized as Passwordless Authentication, Multi-Factor Authentication (MFA), and Single Sign-On (SSO)
Unique Categories
Microsoft Entra ID is categorized as Cloud Directory Services, Privileged Access Management (PAM), Identity and Access Management (IAM), and User Provisioning and Governance Tools
SAP Customer Identity and Access Management is categorized as Customer Identity and Access Management (CIAM) and Risk-Based Authentication (RBA)
Reviews
Reviewers' Company Size
Microsoft Entra ID
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Customer Identity and Access Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.5%
Computer Software
9.4%
Computer & Network Security
6.7%
Financial Services
4.7%
Hospital & Health Care
2.9%
Other
49.7%
Information Technology and Services
25.0%
Business Supplies and Equipment
12.5%
Transportation/Trucking/Railroad
6.3%
Pharmaceuticals
6.3%
Marketing and Advertising
6.3%
Other
43.8%
Most Helpful Reviews
Microsoft Entra ID
Most Helpful Favorable Review
AUGAGNEUR G.
Verified User in Information Technology and Services
the simplicity of managing, survey. You can easaly script with power automate action based on groups.
Most Helpful Critical Review
David L.
Verified User in Financial Services
There is no way to combine some users with MFA and some users with a standard authentification (We don't have all customer mobile phone). Sometimes the Azure Portal is not responding well : the website is slow and some tasks failed. Azure is providing...
SAP Customer Identity and Access Management
Most Helpful Favorable Review
Joel W.
Verified User in Marketing and Advertising
As users of Registration as a Service I like the ability to manage and query all user data from Identity Storage. We are also leveraging the Single Sing On feature which works really well. Our user registration process is greatly improved from the days of...
Most Helpful Critical Review
Inês M.
Verified User in Management Consulting
- Not easy and quite time consuming to admin - Integrations with third parties are not easy to configure
AUGAGNEUR G.
Verified User in Information Technology and Services
the simplicity of managing, survey. You can easaly script with power automate action based on groups.
Joel W.
Verified User in Marketing and Advertising
As users of Registration as a Service I like the ability to manage and query all user data from Identity Storage. We are also leveraging the Single Sing On feature which works really well. Our user registration process is greatly improved from the days of...
David L.
Verified User in Financial Services
There is no way to combine some users with MFA and some users with a standard authentification (We don't have all customer mobile phone). Sometimes the Azure Portal is not responding well : the website is slow and some tasks failed. Azure is providing...
Inês M.
Verified User in Management Consulting
- Not easy and quite time consuming to admin - Integrations with third parties are not easy to configure
Alternatives
Discussions
Which is better Google Authenticator or Microsoft authenticator?
3 comments
SP
Microsoft AuthenticatorRead more
How good is Microsoft authenticator app?
4 comments
AW
Easy to add accounts and hassle free for every authentication promptRead more
Is Azure Active Directory SaaS or PaaS?
2 comments
SG
Azure Active Directory (Azure AD) is primarily a SaaS (Software-as-a-Service) offering provided by Microsoft as a cloud-based identity and access management...Read more
SAP Customer Identity and Access Management has no discussions with answers
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