Compare Meltwater and Zignal Labs 
At a Glance
Market Segments
Small-Business (42.0% of reviews)
Enterprise (40.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Meltwater
Star Rating
(2,209)4.0 out of 5
Market Segments
Small-Business (42.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about MeltwaterZignal Labs
Star Rating
(40)4.0 out of 5
Market Segments
Enterprise (40.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Zignal LabsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Meltwater excels in its Quality of Support with a score of 8.5, while Zignal Labs has a slightly lower score of 9.1. Reviewers mention that Meltwater's support team is responsive and helpful, making it a reliable partner for businesses.
- Reviewers mention that Meltwater's Online Media analytics feature is highly rated at 8.5, compared to Zignal Labs' impressive score of 9.4. Users on G2 appreciate the depth of insights provided by Zignal Labs, particularly in tracking online engagement.
- Users say that Meltwater's Content Calendar feature is rated at 8.1, which helps in planning and scheduling content effectively. In contrast, Zignal Labs lacks a dedicated content calendar, which some users find limiting for their content strategy.
- G2 users report that Meltwater's Social Measurement capabilities score 8.1, while Zignal Labs falls behind at 7.5. Reviewers mention that Meltwater provides comprehensive metrics that help in evaluating social media performance.
- Users on G2 highlight that Zignal Labs shines in Custom Reports, scoring 9.5, compared to Meltwater's 7.8. Reviewers mention that Zignal Labs allows for extensive customization, making it easier to tailor reports to specific business needs.
- Reviewers mention that Meltwater's Ease of Use is rated at 7.9, which is higher than Zignal Labs' score of 7.2. Users report that Meltwater's interface is intuitive, making it easier for teams to adopt and utilize the software effectively.
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Pricing
Entry-Level Pricing
Meltwater
No pricing availableZignal Labs
No pricing availableFree Trial
Meltwater
No trial information availableZignal Labs
No trial information availableRatings
Meets Requirements
7.9
1,904
7.6
37
Ease of Use
7.9
1,934
7.2
37
Ease of Setup
7.9
935
7.4
16
Ease of Admin
8.1
839
8.2
16
Quality of Support
8.5
1,838
9.1
37
Has the product been a good partner in doing business?
8.3
844
9.1
16
Product Direction (% positive)
7.9
1,886
7.9
34
Features by Category
Social Analytics
7.9(won by 0.3)
448
7.6
12
7.8(won by default)
439
Feature Not Available
8.0(won by default)
445
Feature Not Available
6.9(won by default)
311
Feature Not Available
7.2(won by default)
337
Feature Not Available
7.7(won by default)
324
Not enough data
7.2(won by default)
351
Not enough data
Reports & Dashboards
7.7
465
8.1(won by 0.4)
18
8.0
486
8.5(won by 0.5)
18
7.9(won by default)
404
Feature Not Available
7.1(won by default)
259
Not enough data
Content & Collaboration
8.2
189
Not enough data
7.5
163
Not enough data
7.5
154
Not enough data
7.6
155
Not enough data
8.2
179
Not enough data
7.8
164
Not enough data
Social Management
8.4
228
Not enough data
8.0
215
Not enough data
7.5
186
Not enough data
8.1
223
Not enough data
6.7
160
Not enough data
7.4
157
Not enough data
7.7
48
Not enough data
Media Channels
7.6
477
Not enough data
7.3
499
Not enough data
8.5
567
Not enough data
Geographic Coverage
7.7
542
Not enough data
8.2
553
Not enough data
7.6
485
Not enough data
Reporting
8.2
554
Not enough data
8.1
543
Not enough data
7.8
534
Not enough data
7.9
556
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Audiences
7.7
25
Not enough data
7.5
26
Not enough data
6.9
24
Not enough data
7.3
24
Not enough data
Data Analysis
7.4
24
Not enough data
7.8
25
Not enough data
7.9
24
Not enough data
7.5
25
Not enough data
Administration
7.2
23
Not enough data
6.7
23
Not enough data
7.4
25
Not enough data
Monitoring & Listening
8.1
668
7.5
20
7.4
576
6.8
19
8.2
377
Not enough data
8.4
392
Not enough data
7.9
355
Not enough data
7.9
349
Not enough data
Data Management & Analysis
6.9
648
6.5
21
8.0
659
8.1
21
8.1
351
Not enough data
7.9
339
Not enough data
Threat Identification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Threat Assessment
Not enough data
Not enough data
Not enough data
Not enough data
Threat Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Influencer Marketing
7.8
183
Not enough data
7.9
186
Not enough data
8.0
190
Not enough data
7.7
179
Not enough data
7.4
177
Not enough data
7.0
144
Not enough data
7.4
152
Not enough data
8.1
178
Not enough data
8.0
180
Not enough data
7.8
166
Not enough data
7.2
126
Not enough data
6.8
131
Not enough data
6.7
118
Not enough data
6.3
99
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Database
7.9
428
Not enough data
7.9
364
Not enough data
8.0
341
Not enough data
Outreach
8.1
378
Not enough data
Feature Not Available
Not enough data
7.8
303
Not enough data
Reporting
8.5
427
Not enough data
8.4
315
Not enough data
8.1
361
Not enough data
User Rights/Roles
7.8
259
Not enough data
8.0
280
Not enough data
Categories
Categories
Shared Categories
Meltwater and Zignal Labs are categorized as Social Media Analytics and Social Media Listening Tools
Unique Categories
Meltwater is categorized as Media Monitoring, Media and Influencer Targeting, PR Analytics, Social Media Suites, Social Media Management, Audience Intelligence Platforms, and Influencer Marketing Platforms
Zignal Labs is categorized as Protective Intelligence Platforms and Threat Intelligence
Reviews
Reviewers' Company Size
Meltwater
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zignal Labs
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.9%
Public Relations and Communications
14.5%
Non-Profit Organization Management
6.2%
Higher Education
5.5%
Information Technology and Services
3.1%
Other
54.9%
Public Relations and Communications
45.0%
Computer Software
10.0%
Marketing and Advertising
7.5%
Information Technology and Services
5.0%
Supermarkets
2.5%
Other
30.0%
Most Helpful Reviews
Meltwater
Most Helpful Favorable Review
Riddhi S.
Verified User in Market Research
Its a great product that helps you pull the information you need and also to help sort the information. Some of the features that I like: 1. Easy to use interface 2. Easy means to download the data in CSV formats 3. Easy to search in different...
Most Helpful Critical Review
Edward M. Y.
Verified User in Public Relations and Communications
Meltwater as a service platform isn't bad. I subscribed to Meltwater News for a full year at about $3,000. This gave me access to their media database which was relatively accurate. Some records were either out of date or not listed at all. But that wasn't...
Zignal Labs
Most Helpful Favorable Review
Verified User in Public Relations and Communications
Client service, features, multiple profiles.
Most Helpful Critical Review
Verified User in Information Technology and Services
The sentiment analysis is a joke and seems years away from being a trustworthy tool. You'll have to turn it off and ignore it completely. Without it, the tool's just a Twitter List +
Riddhi S.
Verified User in Market Research
Its a great product that helps you pull the information you need and also to help sort the information. Some of the features that I like: 1. Easy to use interface 2. Easy means to download the data in CSV formats 3. Easy to search in different...
Verified User in Public Relations and Communications
Client service, features, multiple profiles.
Edward M. Y.
Verified User in Public Relations and Communications
Meltwater as a service platform isn't bad. I subscribed to Meltwater News for a full year at about $3,000. This gave me access to their media database which was relatively accurate. Some records were either out of date or not listed at all. But that wasn't...
Verified User in Information Technology and Services
The sentiment analysis is a joke and seems years away from being a trustworthy tool. You'll have to turn it off and ignore it completely. Without it, the tool's just a Twitter List +
Alternatives
Discussions
How do I make Meltwater work for our organization?
3 comments
AS
I find it helpful to make customized reporter/influencer lists (based on geography, issue, etc). Makes it easy to do rapid-response outreach.Read more
How soon will sysomos and meltwater fully be integrated?
2 comments
FA
Hi Janay. Sorry I don't know the answer to that question. Hopefully a Meltwater rep or someone else can answer it. I suggest simply contacting Meltwater...Read more
How much does meltwater cost?
2 comments
GS
Basic modules, with 4 users and a maximum of 20 searches (imagine it as no more than 20 quieres saved at the same time), 12K a year. Twitter data, unlimited....Read more
What sources does Zignal cover?
1 comment
Official Response from Zignal Labs
Zignal Labs covers the full media spectrum — Social & Digital Media, Online Media, Print Media and Broadcast — to offer the most complete list of sources and...Read more
Zignal Labs has no more discussions with answers
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