Compare Medallia Concierge and Trumpia 
At a Glance
Market Segments
Small-Business (71.4% of reviews)
Small-Business (47.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial
Medallia Concierge
Star Rating
(16)4.6 out of 5
Market Segments
Small-Business (71.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Medallia ConciergeTrumpia
Star Rating
(57)4.4 out of 5
Market Segments
Small-Business (47.2% of reviews)
Entry-Level Pricing
Free Trial
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Trumpia excels in its Bulk SMS feature, with a score of 9.2, making it a strong choice for businesses focused on mass communication. In contrast, Medallia Concierge's Bulk SMS feature is rated lower, which may limit its effectiveness for users needing robust SMS capabilities.
- Reviewers mention that Medallia Concierge stands out with its Ease of Use score of 10.0, indicating a user-friendly interface that simplifies navigation and operation. Trumpia, while still decent at 8.2, may require a steeper learning curve for new users.
- G2 users highlight the superior Quality of Support for both products, with Trumpia scoring 9.1 and Medallia Concierge slightly higher at 9.4. However, users on G2 note that Medallia Concierge's support is more responsive and helpful, enhancing the overall user experience.
- Users say that Trumpia's Campaign Analysis feature is rated at 8.5, providing valuable insights into marketing efforts. In comparison, Medallia Concierge lacks a similar level of detailed analysis, which could be a drawback for users looking to optimize their campaigns.
- Reviewers mention that Medallia Concierge's Ease of Setup score of 9.4 indicates a smoother onboarding process compared to Trumpia's 8.4. This difference can significantly impact how quickly users can start leveraging the software for their needs.
- Users report that Trumpia's Custom Dashboards feature is rated poorly at 5.0, which may hinder users' ability to tailor their reporting and analytics. In contrast, Medallia Concierge does not have this feature, but its overall reporting capabilities are perceived as more straightforward and effective.
Featured Products
Sponsored
Akia
(1)
Mobile Marketing
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Sponsored
Customerly
(35)
Mobile Marketing
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Sponsored
Netcapz
(0)
Mobile Marketing
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Pricing
Entry-Level Pricing
Medallia Concierge
No pricing availableTrumpia
Free Trial
Free Trial
14 Day Free Trial - No credit card required!
- All Advanced Plans Features
- 50 SMS Messages
- 50 Email Messages
Free Trial
Medallia Concierge
No trial information availableTrumpia
Free Trial is available
Ratings
Meets Requirements
9.0
13
9.1
46
Ease of Use
10.0
13
8.2
46
Ease of Setup
9.4
6
8.4
39
Ease of Admin
10.0
6
8.4
37
Quality of Support
9.4
13
9.1
46
Has the product been a good partner in doing business?
10.0
6
9.1
36
Product Direction (% positive)
7.9
11
7.3
44
Features by Category
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
7.0
5
|
Verified
Not enough data
8.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analysis
Not enough data
9.2
8
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Feature Not Available
Not enough data
5.0
5
|
Verified
Campaigns
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
9.2
11
|
Verified
Not enough data
6.9
8
|
Verified
Not enough data
Not enough data
Not enough data
7.0
5
|
Verified
Engagement
Not enough data
6.7
7
|
Verified
Platform
Not enough data
7.2
9
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
9
|
Verified
Categories
Categories
Shared Categories
Medallia Concierge and Trumpia are categorized as SMS Marketing and Guest Messaging
Unique Categories
Medallia Concierge is categorized as Conversational Support
Trumpia is categorized as Mobile Marketing
Reviews
Reviewers' Company Size
Medallia Concierge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trumpia
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Law Practice
28.6%
Legal Services
21.4%
Hospitality
21.4%
Real Estate
7.1%
Non-Profit Organization Management
7.1%
Other
14.3%
Marketing and Advertising
13.2%
Hospital & Health Care
7.5%
Financial Services
7.5%
Higher Education
5.7%
Transportation/Trucking/Railroad
3.8%
Other
62.3%
Most Helpful Reviews
Medallia Concierge
Most Helpful Favorable Review
Verified User in Non-Profit Organization Management
Zingle provides a good user interface. It looks like your phone and thankfully it's blue and not some hideous color. It's literally like texting from your phone but on your computer. The use of tags and segments is really beneficial too.
Most Helpful Critical Review
Tina S.
Verified User in Retail
Not able to delete singular text with secure info
Trumpia
Most Helpful Favorable Review
Jeremy F.
Verified User in Financial Services
Very easy to create and send text campaigns. Also relatively easy to set up autocampaigns for continuous contact with our clients.
Most Helpful Critical Review
Verified User in Information Technology and Services
Verified User in Information Technology and Services
Confusing pricing plans
Verified User in Non-Profit Organization Management
Zingle provides a good user interface. It looks like your phone and thankfully it's blue and not some hideous color. It's literally like texting from your phone but on your computer. The use of tags and segments is really beneficial too.
Jeremy F.
Verified User in Financial Services
Very easy to create and send text campaigns. Also relatively easy to set up autocampaigns for continuous contact with our clients.
Tina S.
Verified User in Retail
Not able to delete singular text with secure info
Verified User in Information Technology and Services
Verified User in Information Technology and Services
Confusing pricing plans
Discussions
Medallia Concierge has no discussions with answers
Trumpia has no discussions with answers
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