Compare LogMeIn Resolve and TeamViewer 
At a Glance
Market Segments
Mid-Market (41.5% of reviews)
Small-Business (41.9% of reviews)
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Starting at $24.90
LogMeIn Resolve
Star Rating
(439)4.4 out of 5
Market Segments
Mid-Market (41.5% of reviews)
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansTeamViewer
Star Rating
(3,366)4.5 out of 5
Market Segments
Small-Business (41.9% of reviews)
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in Unattended Remote Access with a score of 9.1, allowing seamless access to devices without user intervention, while GoTo Resolve falls slightly behind at 8.9, which may impact users needing consistent remote support.
- Reviewers mention that TeamViewer's Multi-Monitor Support is rated at 9.0, providing a better experience for users managing multiple screens, whereas GoTo Resolve's score of 8.5 indicates a less robust feature in this area.
- G2 users highlight TeamViewer's superior Session Recording capabilities, both rated at 9.0, but users say TeamViewer's implementation is more user-friendly and reliable, making it easier to review past sessions.
- Users on G2 report that TeamViewer's Device Management features score 9.5, which is slightly higher than GoTo Resolve's 9.6, but reviewers mention that TeamViewer offers a more intuitive interface for managing devices.
- Reviewers mention that TeamViewer's Quality of Support is rated at 8.6, while GoTo Resolve scores 8.7, indicating that GoTo Resolve may have a slight edge in customer service, but users still appreciate TeamViewer's responsiveness.
- Users say that TeamViewer's Instant Messaging feature scores 8.7, which is higher than GoTo Resolve's 7.9, suggesting that TeamViewer provides a more effective communication tool for real-time collaboration during remote sessions.
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Pricing
Entry-Level Pricing
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
LogMeIn Resolve
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
9.0
354
9.1
2,780
Ease of Use
9.0
355
9.1
2,794
Ease of Setup
8.9
186
9.0
711
Ease of Admin
8.9
175
8.9
635
Quality of Support
8.7
305
8.6
2,370
Has the product been a good partner in doing business?
8.7
165
8.6
592
Product Direction (% positive)
8.0
343
8.7
2,675
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.6
19
9.5
30
9.2
14
9.2
30
9.2
18
9.3
29
Monitoring and Management
9.7
20
9.2
29
9.4
18
9.4
29
8.9
19
9.0
30
8.7
18
9.4
30
Organization
9.0
16
9.3
29
Service Management
9.8
17
8.8
30
9.8
21
9.8
30
9.6
20
9.4
30
Presenter Tools
Not enough data
8.9
793
Not enough data
8.5
716
Not enough data
9.2
863
|
Verified
Not enough data
8.8
764
|
Verified
Conferencing Options
Not enough data
8.7
727
|
Verified
Not enough data
8.7
739
|
Verified
Not enough data
8.7
724
|
Verified
Application Tools
Not enough data
8.9
799
|
Verified
Not enough data
8.9
758
|
Verified
Not enough data
8.8
736
|
Verified
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
78
9.3
389
9.1
76
9.1
385
9.0
61
9.0
340
8.9
66
9.1
366
8.6
65
9.0
351
8.5
68
9.0
359
Maintenance
8.9
69
9.1
355
8.4
47
9.0
323
Communication
8.8
65
9.1
354
8.0
45
8.7
302
8.3
47
8.9
305
8.6
48
8.9
327
Security
8.7
50
9.1
319
8.4
50
9.1
324
Device Support
8.5
55
9.1
349
8.6
54
9.2
361
8.4
57
9.2
358
Performance
8.4
57
9.0
333
Administration
Not enough data
9.5
13
Not enough data
9.6
12
Not enough data
9.6
13
Security
Not enough data
9.6
12
Not enough data
9.4
11
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Incident Management
8.5
59
Not enough data
8.2
60
Not enough data
8.3
61
Not enough data
8.2
62
Not enough data
8.1
56
Not enough data
Reporting
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Not enough data
Access & Usability
8.1
72
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.3
5
8.4
18
Operating System
9.3
5
9.5
19
8.7
5
9.0
18
8.0
5
8.8
19
Management
7.7
5
8.8
19
7.3
5
8.5
19
7.7
5
8.8
17
7.7
5
8.3
17
8.7
5
8.8
19
Security
8.7
5
8.4
17
9.0
5
8.8
19
Analysis
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.5
78
8.8
1273
8.2
70
8.6
1184
8.4
75
8.6
1178
8.3
73
8.6
1167
8.1
70
8.7
1200
8.4
75
8.6
1274
8.5
80
8.9
1341
Platform
8.6
70
8.9
1291
8.2
66
8.7
1250
8.5
70
8.7
1217
8.7
82
9.1
1379
Security
7.8
59
8.6
1080
8.5
75
8.8
1222
8.5
69
8.7
1168
ServiceNow Apps
Not enough data
9.3
131
Not enough data
9.3
132
Categories
Categories
Shared Categories
LogMeIn Resolve and TeamViewer are categorized as Remote Monitoring & Management (RMM), Remote Support, Remote Desktop, and Mobile Device Management (MDM)
Unique Categories
LogMeIn Resolve is categorized as Endpoint Protection Platforms, Patch Management, Endpoint Management, Antivirus, and Service Desk
TeamViewer is categorized as SAP Store, Unified Endpoint Management (UEM), Screen Sharing, ServiceNow Store Apps, IT Asset Management, Enterprise IT Management, Network Monitoring, and Co-Browsing
Reviews
Reviewers' Company Size
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.2%
Computer Software
10.8%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
53.0%
Information Technology and Services
17.0%
Computer Software
10.4%
Marketing and Advertising
4.6%
Telecommunications
3.2%
Computer & Network Security
2.5%
Other
62.3%
Most Helpful Reviews
LogMeIn Resolve
Most Helpful Favorable Review
Verified User in Computer Software
Very reliable – it's always available and almost always works (there are few if any incidents where we cannot connect to a particular client). We have both clients and support staff on multiple versions of Windows and Mac OS X, GoToAssist works well with...
Most Helpful Critical Review
Jacki S.
Verified User in Information Technology and Services
As a customer of support teams who use this application it all flows wonderfully - I barely even know that it's in use. Nothing to complain about.
TeamViewer
Most Helpful Favorable Review
Shubham K.
Verified User
I like that it is so easy to share the computing device remotely, just by using giving the ID and password and voila, its interface is secure and very comfortable, sending files in actual time is effortless and the audio and video first-class is very high....
Most Helpful Critical Review
Shannon C.
Verified User in Law Practice
The software seemed to slow my computer down.
Verified User in Computer Software
Very reliable – it's always available and almost always works (there are few if any incidents where we cannot connect to a particular client). We have both clients and support staff on multiple versions of Windows and Mac OS X, GoToAssist works well with...
Shubham K.
Verified User
I like that it is so easy to share the computing device remotely, just by using giving the ID and password and voila, its interface is secure and very comfortable, sending files in actual time is effortless and the audio and video first-class is very high....
Jacki S.
Verified User in Information Technology and Services
As a customer of support teams who use this application it all flows wonderfully - I barely even know that it's in use. Nothing to complain about.
Shannon C.
Verified User in Law Practice
The software seemed to slow my computer down.
Discussions
Is GoToAssist legitimate?
3 comments
CM
Sure is legit and it is a fantastic programRead more
How do I use GoToAssist remote?
1 comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
Can i access the mobile phone devices through remote desktop ?
5 comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Licencias algo costosas?
4 comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
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