Compare LivePerson and Quiq Messaging 
At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Mid-Market (44.4% of reviews)
Entry-Level Pricing
Contact Us
$ Unlimited users
LivePerson
Star Rating
(164)4.2 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansQuiq Messaging
Star Rating
(28)4.6 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Entry-Level Pricing
$ Unlimited users
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LivePerson excels in its "Quality of Support," with a score of 8.3, while Quiq Messaging significantly outshines it with a remarkable score of 9.6, indicating a more responsive and helpful support team.
- Reviewers mention that Quiq Messaging offers superior "Ease of Setup" with a score of 8.7 compared to LivePerson's 7.9, making it a more user-friendly option for businesses looking to implement messaging solutions quickly.
- G2 users highlight that Quiq Messaging's "Generative AI" features, particularly in "AI Text Generation" and "AI Text Summarization," score 9.0 and 9.3 respectively, showcasing its advanced capabilities in automating customer interactions, while LivePerson's scores are lower at 8.6 and 8.9.
- Users on G2 report that LivePerson's "Customization Interface" is rated at 8.8, which allows for a tailored experience, but Quiq Messaging's overall "Personalization" capabilities score higher at 8.7, indicating a more robust approach to customizing user interactions.
- Reviewers mention that Quiq Messaging's "Automatic Replies" feature is particularly effective, contributing to its high scores in "Functionality" and "Ease of Integration," while LivePerson's similar features do not receive the same level of praise.
- Users say that both platforms offer "Omnichannel" communication, but Quiq Messaging's score of 8.0 suggests a more seamless experience across different channels compared to LivePerson's performance in this area.
Featured Products
Sponsored
Customerly
(35)
Customer Self-Service
Visit Website
Sponsored
Netcapz
(0)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Quiq Messaging
Starter
$
Unlimited users
Optional CRM Integration +100/mo
- 750 SMS conversations/mo
- 500 Chat/Facebook Messenger/WhatsApp/Kik Conversations*/mo
- 2000 Outbound Notification Messages/mo
Free Trial
LivePerson
No trial information availableQuiq Messaging
Free Trial is available
Ratings
Meets Requirements
8.5
146
8.9
19
Ease of Use
8.3
148
8.9
21
Ease of Setup
7.9
77
8.7
17
Ease of Admin
8.2
76
8.2
17
Quality of Support
8.3
145
9.6
20
Has the product been a good partner in doing business?
8.1
78
9.6
18
Product Direction (% positive)
5.2
143
8.8
20
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
9.3
5
Support
Not enough data
8.0
5
Not enough data
Feature Not Available
Not enough data
9.7
5
Responses
8.0
51
Not enough data
8.1
55
Not enough data
8.3
56
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
52
Not enough data
8.7
20
Not enough data
8.1
53
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.8
10
Not enough data
8.8
11
Not enough data
9.1
13
Not enough data
8.8
10
Not enough data
8.8
7
Not enough data
Platform
9.2
11
Not enough data
9.0
10
Not enough data
8.9
12
Not enough data
8.0
11
Not enough data
8.5
9
Not enough data
9.1
9
Not enough data
8.7
9
Not enough data
Generative AI
8.6
6
Not enough data
8.9
6
Not enough data
Conversational Platform
6.8
16
8.7
9
8.0
16
Feature Not Available
8.1
13
8.0
5
8.4
16
Not enough data
Support Automation
8.0
15
8.9
6
8.0
16
9.0
8
8.7
17
9.0
5
7.8
17
Not enough data
Generative AI
8.3
7
Feature Not Available
8.6
7
Feature Not Available
Customer Support
8.1
6
Not enough data
Not enough data
Not enough data
8.3
6
Not enough data
Automation
8.7
5
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Artificial Intelligence
7.9
7
Not enough data
8.6
6
Not enough data
8.3
7
Not enough data
Generative AI
9.0
5
Not enough data
9.3
5
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
9.1
30
|
Verified
8.3
7
|
Verified
8.8
29
|
Verified
8.9
9
|
Verified
7.5
14
Not enough data
8.6
22
|
Verified
7.0
5
|
Verified
8.7
10
|
Verified
Not enough data
Internal Use
7.7
28
|
Verified
Not enough data
8.4
21
|
Verified
9.1
9
|
Verified
8.6
17
|
Verified
8.0
5
8.0
22
|
Verified
7.9
8
9.0
18
|
Verified
7.4
7
|
Verified
7.7
24
|
Verified
6.4
7
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.3
12
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
7.9
7
Not enough data
7.9
8
Not enough data
Self-Service Platform
7.9
8
Not enough data
8.1
8
Not enough data
8.3
8
Not enough data
8.7
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
8.7(won by default)
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LivePerson and Quiq Messaging are categorized as Conversational Support, Conversational Marketing, and Live Chat
Unique Categories
LivePerson is categorized as SAP Store, AI Agents, Chatbots, Bot Platforms, Social Customer Service, Customer Self-Service, Conversation Intelligence, Digital Customer Service Platforms, and Customer Service Automation
Quiq Messaging is categorized as SMS Marketing and Communication Platform as a Service
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Quiq Messaging
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
16.9%
Retail
16.3%
Telecommunications
8.8%
Insurance
4.4%
Computer Software
4.4%
Other
49.4%
Consumer Services
14.8%
Banking
14.8%
Retail
11.1%
Financial Services
11.1%
Non-Profit Organization Management
7.4%
Other
40.7%
Most Helpful Reviews
LivePerson
Most Helpful Favorable Review
Jenny P.
Verified User in Philanthropy
Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.
Most Helpful Critical Review
Jarl Gustaf J.
Verified User in Computer Software
Underwhelming customer support. Not responding to emails, dodging important questions about the robustness of their backend and security, and ultimately ignoring a request for confirmation of termination. Very poor performance from the product and legacy...
Quiq Messaging
Most Helpful Favorable Review
Bettina O.
Verified User in Airlines/Aviation
the support from the team, the Admin UI that is very user friendly and allowing easy implementation.
Most Helpful Critical Review
Verified User in Information Technology and Services
1. Freshchat by Freshworks costs 7.8% of the price with more robust capabilities. 2. The platform is difficult to navigate and implementing flows is confusing 3. No app on the AppStore 4. No transparent pricing within the platform 5. It is difficult to...
Jenny P.
Verified User in Philanthropy
Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.
Bettina O.
Verified User in Airlines/Aviation
the support from the team, the Admin UI that is very user friendly and allowing easy implementation.
Jarl Gustaf J.
Verified User in Computer Software
Underwhelming customer support. Not responding to emails, dodging important questions about the robustness of their backend and security, and ultimately ignoring a request for confirmation of termination. Very poor performance from the product and legacy...
Verified User in Information Technology and Services
1. Freshchat by Freshworks costs 7.8% of the price with more robust capabilities. 2. The platform is difficult to navigate and implementing flows is confusing 3. No app on the AppStore 4. No transparent pricing within the platform 5. It is difficult to...
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
1 comment
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
Quiq Messaging has no discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
