Compare LiveChat and Tidio 
At a Glance
Market Segments
Small-Business (44.9% of reviews)
Small-Business (91.8% of reviews)
Entry-Level Pricing
$20.00
Free Per Month
LiveChat
Star Rating
(755)4.5 out of 5
Market Segments
Small-Business (44.9% of reviews)
Entry-Level Pricing
$20.00
Browse all 4 pricing plansTidio
Star Rating
(1,614)4.7 out of 5
Market Segments
Small-Business (91.8% of reviews)
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its "Live Chat" feature, achieving a high score of 9.6, while Tidio's performance in the same area is slightly lower at 9.4. Reviewers mention that LiveChat's interface is more intuitive, making it easier for agents to engage with customers in real-time.
- Reviewers mention that Tidio offers a free entry-level price, which is a significant advantage for small businesses looking to minimize costs. In contrast, LiveChat starts at $20.00, which some users feel is a barrier for entry.
- G2 users highlight that LiveChat's "Ticket creation user experience" scores 9.2, indicating a streamlined process, while Tidio's score of 8.8 suggests room for improvement. Users say that LiveChat's ticketing system is more robust and user-friendly, enhancing overall customer support efficiency.
- Users on G2 report that Tidio's "Customization" features score 9.1, outperforming LiveChat's score of 8.4. Reviewers mention that Tidio allows for more personalized branding options, which is crucial for businesses wanting to maintain a unique identity.
- Reviewers mention that LiveChat's "Quality of Support" is rated at 9.1, while Tidio's is slightly higher at 9.3. Users say that Tidio's support team is more responsive and helpful, which can be a deciding factor for businesses that prioritize customer service.
- Users report that Tidio's "Mobile Optimization" scores 9.2, compared to LiveChat's 9.1. Reviewers mention that Tidio's mobile interface is more user-friendly, making it easier for customers to interact via mobile devices, which is increasingly important in today's market.
Featured Products
Sponsored
InsertChat
(3)
Live Chat
Visit Website
Sponsored
Zikhara AI
(0)
Live Chat
Visit Website
Sponsored
Customerly
(34)
Live Chat
Visit Website
Pricing
Entry-Level Pricing
LiveChat
Starter
$20.00
When you just set up your small office / home office.
- 60-day chat history
- Basic chat customization
- Agent availability
Tidio
Free Forever
Free
Per Month
For new businesses seeking to start offering great customer service. Free forever. No credit card required.
- No credit card required
- AI-supported chatbots
- Visitor details
Free Trial
LiveChat
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
9.1
680
9.2
1,100
Ease of Use
9.3
679
9.4
1,112
Ease of Setup
9.0
261
9.3
868
Ease of Admin
9.1
257
9.3
821
Quality of Support
9.1
630
9.3
967
Has the product been a good partner in doing business?
9.0
249
9.3
775
Product Direction (% positive)
8.3
673
9.2
968
Features by Category
Ticket and Case Management
9.2
243
8.8
49
9.1
241
8.8
47
9.0
235
8.9
53
9.2
250
9.0
54
8.6
153
8.8
40
9.0
228
8.9
47
9.1
227
8.6
44
8.9
139
|
Verified
8.8
45
Generative AI
Not enough data
8.5
20
Not enough data
8.5
20
Communication Channels
9.3
217
|
Verified
9.1
49
9.3
229
|
Verified
8.9
47
9.4
261
|
Verified
9.3
55
8.9
219
|
Verified
8.6
43
8.7
105
8.1
38
Platform
9.1
77
|
Verified
9.2
64
8.4
275
|
Verified
9.1
607
|
Verified
9.3
83
|
Verified
9.1
67
8.9
70
|
Verified
8.8
69
9.0
209
|
Verified
8.7
53
9.1
213
|
Verified
9.2
65
Messenger
Not enough data
8.8
45
Not enough data
8.6
47
Not enough data
9.5
46
Not enough data
9.2
44
Channels
Not enough data
8.6
45
Not enough data
9.3
44
Not enough data
8.5
43
Not enough data
8.3
41
Not enough data
8.5
42
Customers
Not enough data
9.0
44
Not enough data
8.9
43
Not enough data
9.1
43
Not enough data
9.3
43
Not enough data
9.1
44
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.9
31
Not enough data
8.1
31
Not enough data
7.8
31
Design
Not enough data
8.2
30
Not enough data
7.8
32
Not enough data
8.2
32
Not enough data
8.4
30
Not enough data
8.3
31
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.8
432
Not enough data
8.9
426
Not enough data
8.9
426
Not enough data
8.8
410
Not enough data
8.8
367
Platform
Not enough data
9.4
445
Not enough data
8.9
397
Not enough data
8.8
397
Not enough data
8.8
393
Not enough data
8.5
294
Not enough data
8.8
345
Not enough data
9.0
408
Generative AI
Not enough data
8.4
71
Not enough data
8.6
69
Conversational Platform
Not enough data
8.6
75
Not enough data
8.2
70
Not enough data
8.3
71
Not enough data
8.7
75
Support Automation
Not enough data
8.7
71
Not enough data
8.3
69
Not enough data
8.6
68
Not enough data
8.5
72
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Data
Not enough data
8.8
50
Not enough data
8.8
50
Interaction
Not enough data
8.6
50
Not enough data
8.7
52
Not enough data
8.8
48
Not enough data
8.6
48
Not enough data
8.6
50
Learning
Not enough data
8.6
48
Not enough data
8.3
46
Content Generation
Not enough data
8.6
45
Not enough data
8.6
47
System
Not enough data
8.4
47
Not enough data
8.4
46
Not enough data
8.3
44
Not enough data
8.5
46
Generative AI
Not enough data
8.3
50
Not enough data
8.2
48
Feature Not Available
7.9
49
Communication
9.1
315
|
Verified
9.4
638
|
Verified
8.9
319
|
Verified
9.2
644
|
Verified
8.4
216
8.9
438
8.8
264
|
Verified
9.3
546
|
Verified
8.8
25
8.9
382
|
Verified
Internal Use
8.4
275
|
Verified
9.1
607
|
Verified
8.8
296
|
Verified
9.1
509
|
Verified
8.6
246
|
Verified
9.0
506
|
Verified
8.6
252
|
Verified
8.8
480
|
Verified
8.7
238
|
Verified
9.0
464
|
Verified
8.4
244
|
Verified
8.9
491
|
Verified
Generative AI
Not enough data
8.5
31
Self-Service Experience
Not enough data
8.7
64
Not enough data
8.9
56
Not enough data
Feature Not Available
Not enough data
9.0
62
Not enough data
9.1
64
Self-Service Platform
Not enough data
8.6
66
Not enough data
9.0
70
Not enough data
9.0
64
Not enough data
8.9
66
Generative AI
Not enough data
8.8(won by default)
10
Not enough data
8.8(won by default)
10
Process
Not enough data
8.5(won by default)
25
Not enough data
9.1(won by default)
27
Not enough data
8.7(won by default)
23
Channels
Not enough data
9.3(won by default)
29
Not enough data
9.3(won by default)
30
Not enough data
9.7(won by default)
32
Not enough data
8.7(won by default)
24
Not enough data
9.1(won by default)
24
Insight
Not enough data
8.9(won by default)
23
Not enough data
8.6(won by default)
27
Not enough data
9.3(won by default)
32
Not enough data
9.6(won by default)
22
Categories
Categories
Unique Categories
LiveChat has no unique categories
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.5%
Retail
6.0%
Financial Services
4.1%
Internet
3.8%
Other
68.8%
Retail
8.3%
Marketing and Advertising
7.6%
Information Technology and Services
5.4%
Computer Software
5.4%
Health, Wellness and Fitness
4.0%
Other
69.3%
Most Helpful Reviews
LiveChat
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Most Helpful Critical Review
Phuong N.
Verified User in Health, Wellness and Fitness
Overall, I am happy with my experience so far and do not have any issues that I think it’s annoyed
Tidio
Most Helpful Favorable Review
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Most Helpful Critical Review
Recruitment T.
Verified User in Staffing and Recruiting
Overpriced for really no reason. There are way cheaper options out there. To add on just 1 additional operator - paying for yourself (as an admin) and then the additional seat for any other operators you are being charged on top of the base rate of just...
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Phuong N.
Verified User in Health, Wellness and Fitness
Overall, I am happy with my experience so far and do not have any issues that I think it’s annoyed
Recruitment T.
Verified User in Staffing and Recruiting
Overpriced for really no reason. There are way cheaper options out there. To add on just 1 additional operator - paying for yourself (as an admin) and then the additional seat for any other operators you are being charged on top of the base rate of just...
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
Is Tidio safe?
5 comments
MM
It seems like the text you provided is already in English. If you have a different text in an unknown language that you would like translated, please provide...Read more
What is Tidio?
3 comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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