Compare LiveChat and Olark 
At a Glance
Market Segments
Small-Business (44.9% of reviews)
Small-Business (49.8% of reviews)
Entry-Level Pricing
$20.00
$17 per month
LiveChat
Star Rating
(755)4.5 out of 5
Market Segments
Small-Business (44.9% of reviews)
Entry-Level Pricing
$20.00
Browse all 4 pricing plansOlark
Star Rating
(223)4.3 out of 5
Market Segments
Small-Business (49.8% of reviews)
Entry-Level Pricing
$17 per month
Learn more about OlarkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Olark excels in its In-App Messaging feature, scoring a perfect 9.7, which allows for seamless communication within applications. In contrast, LiveChat's score of 8.9 indicates it may not be as robust in this area.
- Reviewers mention that LiveChat offers superior Quality of Support, with a score of 9.1 compared to Olark's 8.8. This suggests that users may find LiveChat more responsive and helpful when issues arise.
- G2 users highlight Olark's strong performance in Ticket Creation User Experience with a score of 9.2, indicating a user-friendly interface for creating support tickets. LiveChat does not have a score listed for this feature, which may suggest a lack of focus or user satisfaction in this area.
- Users on G2 report that LiveChat shines in Customization, scoring 8.4, which allows businesses to tailor the software to their specific needs. Olark, with a lower score of 7.7, may not offer the same level of flexibility.
- Reviewers mention that both platforms perform well in Ease of Use, each scoring 9.3, indicating that users find both products intuitive and easy to navigate, which is crucial for quick adoption.
- Users say that while both platforms have strong Mobile User Support with scores of 9.1, Olark's overall user experience may be slightly more favorable due to its additional features like co-browsing, which scored 9.2, enhancing real-time customer interaction.
Featured Products
Sponsored
Social Intents
(10)
Help Desk
Visit Website
Pricing
Entry-Level Pricing
LiveChat
Starter
$20.00
When you just set up your small office / home office.
- 60-day chat history
- Basic chat customization
- Agent availability
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
Free Trial
LiveChat
Free Trial is available
Olark
Free Trial is available
Ratings
Meets Requirements
9.1
680
8.9
208
Ease of Use
9.3
679
9.3
210
Ease of Setup
9.0
261
9.0
112
Ease of Admin
9.1
257
9.0
114
Quality of Support
9.1
630
8.8
173
Has the product been a good partner in doing business?
9.0
249
9.1
107
Product Direction (% positive)
8.3
673
8.2
209
Features by Category
Ticket and Case Management
9.2
243
Not enough data
9.1
241
Not enough data
9.0
235
Not enough data
9.2
250
Not enough data
8.6
153
Not enough data
9.0
228
Not enough data
9.1
227
Not enough data
8.9
139
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.3
217
|
Verified
Not enough data
9.3
229
|
Verified
Not enough data
9.4
261
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
105
Not enough data
Platform
9.1
77
|
Verified
Not enough data
8.4
275
|
Verified
7.7
97
|
Verified
9.3
83
|
Verified
Not enough data
8.9
70
|
Verified
Not enough data
9.0
209
|
Verified
Not enough data
9.1
213
|
Verified
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.1
315
|
Verified
9.3
110
|
Verified
8.9
319
|
Verified
8.8
108
|
Verified
8.4
216
8.2
54
8.8
264
|
Verified
9.7
5
8.8
25
Not enough data
Internal Use
8.4
275
|
Verified
7.7
97
|
Verified
8.8
296
|
Verified
8.9
102
|
Verified
8.6
246
|
Verified
8.3
74
|
Verified
8.6
252
|
Verified
8.0
5
8.7
238
|
Verified
8.1
6
8.4
244
|
Verified
8.7
32
|
Verified
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.5%
Retail
6.0%
Financial Services
4.1%
Internet
3.8%
Other
68.8%
Computer Software
19.6%
Internet
11.4%
Retail
6.4%
Education Management
4.6%
Marketing and Advertising
4.1%
Other
53.9%
Most Helpful Reviews
LiveChat
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Most Helpful Critical Review
SHAUN O.
Verified User in Internet
There's a source code you have to enter to use it as multilingual.
Olark
Most Helpful Favorable Review
Kristin H.
Verified User in Higher Education
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
Most Helpful Critical Review
Joe P.
Verified User in Computer Software
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Kristin H.
Verified User in Higher Education
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
SHAUN O.
Verified User in Internet
There's a source code you have to enter to use it as multilingual.
Joe P.
Verified User in Computer Software
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
Discussions
Can one user respond to multiple chats concurrently?
3 comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
What is Olark chat?
1 comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
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