Compare LiveChat and Olark 
- Users report that Olark excels in its In-App Messaging feature, scoring a perfect 9.7, which allows for seamless communication within applications. In contrast, LiveChat's score of 8.9 indicates it may not be as robust in this area.
- Reviewers mention that LiveChat offers superior Quality of Support, with a score of 9.1 compared to Olark's 8.8. This suggests that users may find LiveChat more responsive and helpful when issues arise.
- G2 users highlight Olark's strong performance in Ticket Creation User Experience with a score of 9.2, indicating a user-friendly interface for managing customer inquiries. LiveChat does not have a score listed for this feature, which may suggest a less favorable experience.
- Users on G2 note that LiveChat shines in Customization, scoring 8.4, which allows businesses to tailor the software to their specific needs. Olark, with a lower score of 7.7, may offer less flexibility in this regard.
- Reviewers say that both platforms perform well in Ease of Use, with both scoring 9.3. This indicates that users can expect a straightforward experience when navigating either software.
- Users report that LiveChat's Targeted Emails feature, scoring 8.5, provides better segmentation and outreach capabilities compared to Olark's score of 8.2, making it a more effective tool for marketing communications.
- 60-day chat history
- Basic chat customization
- Agent availability
- Per Operator
- Customize Your Design
- Chat Ratings
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Overall, I am happy with my experience so far and do not have any issues that I think it’s annoyed
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
Overall, I am happy with my experience so far and do not have any issues that I think it’s annoyed
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
