Compare LiveChat and LivePerson 
At a Glance
Market Segments
Small-Business (44.9% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$20.00
Contact Us
LiveChat
Star Rating
(755)4.5 out of 5
Market Segments
Small-Business (44.9% of reviews)
Entry-Level Pricing
$20.00
Browse all 4 pricing plansLivePerson
Star Rating
(164)4.2 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in ease of use with a score of 9.3, while reviewers mention that LivePerson's ease of use is lower at 8.3, indicating that LiveChat may be more intuitive for everyday users.
- Reviewers say that LiveChat's ticket creation user experience is rated at 9.2, which is significantly higher than LivePerson's performance in this area, suggesting that users find LiveChat's interface more user-friendly and efficient.
- G2 users highlight that LiveChat offers superior response automation with a score of 9.2, while users on G2 note that LivePerson's automation features are less effective, scoring only 8.1, which may impact response times and customer satisfaction.
- Users mention that LiveChat's customer support quality is rated at 9.1, compared to LivePerson's 8.3, indicating that LiveChat may provide more reliable and responsive support for users needing assistance.
- Reviewers say that LiveChat's integration capabilities score 9.0, while LivePerson's integration features are rated lower at 8.7, suggesting that LiveChat may offer a more seamless experience when connecting with other tools and platforms.
- Users report that LiveChat's proactive engagement features are rated at 8.4, while LivePerson's score is lower at 8.1, indicating that LiveChat may be better at initiating customer interactions and enhancing engagement.
Featured Products
Sponsored
Alhena AI
(34)
Live Chat
Visit Website
Sponsored
Customerly
(34)
Live Chat
Visit Website
Pricing
Entry-Level Pricing
LiveChat
Starter
$20.00
When you just set up your small office / home office.
- 60-day chat history
- Basic chat customization
- Agent availability
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Free Trial
LiveChat
Free Trial is available
LivePerson
No trial information availableRatings
Meets Requirements
9.1
680
8.5
146
Ease of Use
9.3
679
8.3
148
Ease of Setup
9.0
261
7.9
77
Ease of Admin
9.1
257
8.2
76
Quality of Support
9.1
630
8.3
145
Has the product been a good partner in doing business?
9.0
249
8.1
78
Product Direction (% positive)
8.3
673
5.2
143
Features by Category
Ticket and Case Management
9.2
243
Not enough data
9.1
241
Not enough data
9.0
235
Not enough data
9.2
250
Not enough data
8.6
153
Not enough data
9.0
228
Not enough data
9.1
227
Not enough data
8.9
139
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.3
217
|
Verified
Not enough data
9.3
229
|
Verified
Not enough data
9.4
261
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
105
Not enough data
Platform
9.1
77
|
Verified
Not enough data
8.4
275
|
Verified
7.7
28
|
Verified
9.3
83
|
Verified
Not enough data
8.9
70
|
Verified
Not enough data
9.0
209
|
Verified
Not enough data
9.1
213
|
Verified
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
8.0
51
Not enough data
8.1
55
Not enough data
8.3
56
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
52
Not enough data
8.7
20
Not enough data
8.1
53
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.8
10
Not enough data
8.8
11
Not enough data
9.1
13
Not enough data
8.8
10
Not enough data
8.8
7
Platform
Not enough data
9.2
11
Not enough data
9.0
10
Not enough data
8.9
12
Not enough data
8.0
11
Not enough data
8.5
9
Not enough data
9.1
9
Not enough data
8.7
9
Generative AI
Not enough data
8.6
6
Not enough data
8.9
6
Conversational Platform
Not enough data
6.8
16
Not enough data
8.0
16
Not enough data
8.1
13
Not enough data
8.4
16
Support Automation
Not enough data
8.0
15
Not enough data
8.0
16
Not enough data
8.7
17
Not enough data
7.8
17
Generative AI
Not enough data
8.3
7
Not enough data
8.6
7
Customer Support
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
8.3
6
Automation
Not enough data
8.7
5
Not enough data
8.1
6
Not enough data
8.3
6
Artificial Intelligence
Not enough data
7.9
7
Not enough data
8.6
6
Not enough data
8.3
7
Generative AI
Not enough data
9.0
5
Not enough data
9.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication
9.1
315
|
Verified
9.1
30
|
Verified
8.9
319
|
Verified
8.8
29
|
Verified
8.4
216
7.5
14
8.8
264
|
Verified
8.6
22
|
Verified
8.8
25
8.7
10
|
Verified
Internal Use
8.4
275
|
Verified
7.7
28
|
Verified
8.8
296
|
Verified
8.4
21
|
Verified
8.6
246
|
Verified
8.6
17
|
Verified
8.6
252
|
Verified
8.0
22
|
Verified
8.7
238
|
Verified
9.0
18
|
Verified
8.4
244
|
Verified
7.7
24
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
12
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
7.9
7
Not enough data
7.9
8
Self-Service Platform
Not enough data
7.9
8
Not enough data
8.1
8
Not enough data
8.3
8
Not enough data
8.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
8.7(won by default)
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and LivePerson are categorized as Live Chat
Unique Categories
LiveChat is categorized as Help Desk
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.5%
Retail
6.0%
Financial Services
4.1%
Internet
3.8%
Other
68.8%
Internet
16.9%
Retail
16.3%
Telecommunications
8.8%
Insurance
4.4%
Computer Software
4.4%
Other
49.4%
Most Helpful Reviews
LiveChat
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Most Helpful Critical Review
Phuong N.
Verified User in Health, Wellness and Fitness
Overall, I am happy with my experience so far and do not have any issues that I think it’s annoyed
LivePerson
Most Helpful Favorable Review
Jon R.
Verified User in Market Research
I have used Live person for over 10 years! very easy to set up and use.
Most Helpful Critical Review
Verified User in Printing
Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Jon R.
Verified User in Market Research
I have used Live person for over 10 years! very easy to set up and use.
Phuong N.
Verified User in Health, Wellness and Fitness
Overall, I am happy with my experience so far and do not have any issues that I think it’s annoyed
Verified User in Printing
Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
how to use canned responses in LIveEngage if the hot keys combination is not working
1 comment
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
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