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At a Glance
Market Segments
Small-Business (67.1% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
$0.00
LiveAgent
Star Rating
(1,536)4.5 out of 5
Market Segments
Small-Business (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansZoho Desk
Star Rating
(7,127)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk offers a solid ticket creation user experience with a score of 8.6, but LiveAgent excels with a score of 9.0, making it easier for agents to manage incoming requests efficiently.
- Reviewers mention that LiveAgent's quality of support is notably higher at 9.1 compared to Zoho Desk's 8.3, indicating that users find LiveAgent's customer service more responsive and helpful.
- G2 users highlight that LiveAgent's automation features, particularly in response automation, score 8.8, while Zoho Desk's score of 8.3 suggests that LiveAgent provides a more streamlined approach to automating repetitive tasks.
- Users on G2 say that LiveAgent's multi-channel coverage, scoring 8.7, allows for better integration across various platforms, whereas Zoho Desk's score of 8.2 indicates room for improvement in this area.
- Reviewers mention that LiveAgent's ticket collaboration features score 8.9, which enhances teamwork among agents, while Zoho Desk's score of 8.5 shows it still has effective collaboration tools but not as robust as LiveAgent's.
- Users report that LiveAgent's knowledge base functionality is rated at 9.1, providing a more comprehensive resource for users, compared to Zoho Desk's score of 8.5, which, while good, may not be as extensive or user-friendly.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
LiveAgent
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.9
1,300
8.7
5,664
Ease of Use
8.9
1,305
8.5
5,742
Ease of Setup
8.7
868
8.1
5,017
Ease of Admin
8.9
845
8.3
4,724
Quality of Support
9.1
1,239
8.3
5,094
Has the product been a good partner in doing business?
9.1
821
8.4
4,265
Product Direction (% positive)
8.9
1,264
8.9
5,429
Features by Category
Ticket and Case Management
9.0
779
|
Verified
8.6
3318
|
Verified
9.0
777
|
Verified
8.5
3289
|
Verified
8.7
758
|
Verified
8.3
3064
|
Verified
8.8
714
|
Verified
8.3
2912
|
Verified
8.6
575
|
Verified
8.2
2628
|
Verified
8.7
703
|
Verified
8.4
2907
|
Verified
8.9
717
|
Verified
8.5
2912
|
Verified
8.6
444
|
Verified
8.3
2500
|
Verified
Generative AI
8.3
32
7.4
960
8.2
32
7.4
949
Agentic AI - Help Desk
9.4
9
7.1
357
9.4
9
7.1
360
9.4
9
7.2
355
Communication Channels
8.7
654
|
Verified
8.3
2853
|
Verified
9.1
717
|
Verified
8.6
3071
|
Verified
9.1
696
|
Verified
8.2
2383
|
Verified
8.6
539
|
Verified
8.0
2144
|
Verified
8.7
381
|
Verified
7.8
1906
|
Verified
Platform
7.9
413
|
Verified
8.1
2277
|
Verified
8.4
664
|
Verified
8.2
2725
|
Verified
8.7
526
|
Verified
8.4
2825
|
Verified
8.6
377
|
Verified
8.1
2241
|
Verified
8.5
647
|
Verified
8.2
2785
|
Verified
8.8
694
|
Verified
8.4
2942
|
Verified
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
309
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
8.7
5
8.2
569
8.3
5
8.0
555
8.3
5
7.3
548
Design
8.0
5
7.9
545
8.7
5
7.7
554
8.7
5
8.1
550
8.7
5
8.1
545
8.3
5
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
7.9
176
8.0
23
8.0
178
7.7
22
7.8
177
Communication
9.3
485
|
Verified
8.8
718
|
Verified
9.0
489
|
Verified
8.7
758
|
Verified
8.9
376
|
Verified
8.6
659
9.0
374
|
Verified
8.6
632
|
Verified
8.8
61
8.3
356
Internal Use
8.4
664
|
Verified
8.2
2725
|
Verified
9.1
422
|
Verified
8.5
361
8.5
55
8.4
456
8.9
403
|
Verified
8.7
712
|
Verified
9.1
384
|
Verified
8.7
692
|
Verified
8.9
382
|
Verified
8.6
708
|
Verified
Generative AI
7.8
17
7.7
423
Self-Service Experience
9.1
322
8.5
1508
8.9
305
8.4
1469
8.9
273
8.1
1275
8.1
41
8.1
770
8.3
45
8.2
815
Self-Service Platform
8.6
45
8.3
838
8.3
46
8.3
815
7.4
41
7.8
725
8.7
43
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
7.9
13
8.2(won by 0.3)
119
7.9
13
8.1(won by 0.2)
117
Process
9.0(won by 0.3)
56
8.7
490
9.3(won by 0.3)
252
9.0
634
9.1(won by 0.6)
196
8.5
487
Channels
9.3(won by 0.3)
248
9.0
624
9.0(won by 0.5)
232
8.5
543
9.3(won by 0.6)
249
8.7
514
9.1(won by 0.5)
186
8.6
457
Feature Not Available
8.8(won by default)
482
Insight
9.0(won by 0.3)
174
8.7
493
9.0(won by 0.1)
222
8.9
545
9.2(won by 0.4)
220
8.8
515
9.3(won by 0.3)
225
9.0
589
Generative AI
8.0
14
7.6
184
7.6
14
7.7
183
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and Zoho Desk are categorized as Digital Customer Service Platforms, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
LiveAgent is categorized as Feedback Analytics, Shared Inbox, Chatbots, Knowledge Management, Enterprise Feedback Management, Contact Center, and Call Center Infrastructure (CCI)
Zoho Desk is categorized as Google Workspace for Sales and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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