Compare Klaviyo and Retention.com 
At a Glance
Market Segments
Small-Business (82.3% of reviews)
Small-Business (87.3% of reviews)
Entry-Level Pricing
No pricing available
$500.00
Klaviyo
Star Rating
(1,067)4.6 out of 5
Market Segments
Small-Business (82.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about KlaviyoRetention.com
Star Rating
(114)4.5 out of 5
Market Segments
Small-Business (87.3% of reviews)
Entry-Level Pricing
$500.00
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Klaviyo excels in "Building and Personalizing Emails" with a score of 9.0, while Retention.com offers a slightly lower experience in this area, indicating that Klaviyo provides more robust tools for creating tailored email campaigns.
- Reviewers mention that Klaviyo's "Lead Builder" feature scores an impressive 9.2, showcasing its effectiveness in generating leads, whereas Retention.com does not provide a comparable lead generation tool, which may limit its utility for businesses focused on growth.
- G2 users highlight that Klaviyo's "Automated Email Responses" feature is rated at 8.9, suggesting a strong capability in automating customer interactions, while Retention.com falls short in this area, indicating potential gaps in user engagement automation.
- Users on G2 report that Klaviyo's "Quality of Support" is rated at 8.4, which is lower than Retention.com's 8.9, suggesting that users may find more responsive and helpful support when using Retention.com.
- Reviewers mention that Klaviyo's "Social Media Integration" is rated at 6.5, which is significantly lower than Retention.com's offerings, indicating that Klaviyo may not be as effective in integrating social media marketing strategies.
- Users say that Klaviyo's "Data Import & Export Tools" score of 8.5 is on par with Retention.com's 8.6, suggesting that both platforms provide similar capabilities for managing data, which is crucial for businesses looking to maintain data integrity across systems.
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Pricing
Entry-Level Pricing
Klaviyo
No pricing availableRetention.com
Startup
$500.00
Incremental Revenue of 5-10k/mo
- 60-day Pilot Period
- 60-Day Opt-Out Annual Commitment
Free Trial
Klaviyo
Free Trial is available
Retention.com
No trial information availableRatings
Meets Requirements
9.1
803
9.0
73
Ease of Use
8.7
807
9.1
73
Ease of Setup
8.6
462
8.6
43
Ease of Admin
8.9
447
9.1
38
Quality of Support
8.4
765
8.9
70
Has the product been a good partner in doing business?
9.0
449
9.3
38
Product Direction (% positive)
9.0
752
8.3
70
Features by Category
Email Marketing
9.0
463
|
Verified
Not enough data
9.2
456
|
Verified
Not enough data
8.9
444
|
Verified
Not enough data
8.9
406
|
Verified
Not enough data
Online Marketing
7.8
324
|
Verified
Not enough data
8.3
352
|
Verified
Not enough data
8.7
376
|
Verified
Not enough data
8.7
393
Not enough data
8.2
203
Not enough data
Lead Management
8.5
295
Not enough data
8.4
225
Not enough data
9.0
413
|
Verified
Not enough data
7.8
174
Not enough data
8.5
306
|
Verified
Not enough data
8.6
350
|
Verified
Not enough data
8.4
289
|
Verified
Not enough data
8.3
237
|
Verified
Not enough data
Campaign Management
8.7
303
|
Verified
Not enough data
8.0
156
Not enough data
8.2
246
|
Verified
Not enough data
7.7
156
Not enough data
Social
Feature Not Available
Not enough data
7.8
152
Not enough data
7.8
147
Not enough data
7.5
142
Not enough data
7.9
218
|
Verified
Not enough data
Reporting & Analytics
8.6
421
|
Verified
Not enough data
8.3
372
|
Verified
Not enough data
8.4
383
|
Verified
Not enough data
8.5
393
|
Verified
Not enough data
7.6
159
Not enough data
Platform
8.6
273
|
Verified
Not enough data
8.7
254
|
Verified
Not enough data
8.9
263
|
Verified
Not enough data
8.4
162
|
Verified
Not enough data
7.9
149
|
Verified
Not enough data
8.9
267
|
Verified
Not enough data
8.0
115
Not enough data
Integration
8.5
266
|
Verified
Not enough data
8.6
259
|
Verified
Not enough data
8.5
211
|
Verified
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Diagnosis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
8.6
392
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
314
|
Verified
Not enough data
8.8
224
Not enough data
Edit
8.4
320
|
Verified
Not enough data
8.8
384
|
Verified
Not enough data
8.3
301
|
Verified
Not enough data
Logistics
8.7
389
|
Verified
Not enough data
7.9
310
|
Verified
Not enough data
8.8
366
|
Verified
Not enough data
8.5
167
Not enough data
Generative AI
7.6
36
Not enough data
Feature Not Available
Not enough data
Text Messaging
8.7
119
Not enough data
8.1
83
Feature Not Available
8.8
115
|
Verified
Feature Not Available
8.4
98
|
Verified
Feature Not Available
8.7
108
|
Verified
Feature Not Available
8.6
90
Feature Not Available
8.8
113
|
Verified
Feature Not Available
8.7
36
Feature Not Available
SMS Platform
8.6
118
|
Verified
6.3
5
8.9
117
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.3
44
Feature Not Available
8.8
95
|
Verified
Feature Not Available
Data Sourcing
8.5
71
Not enough data
8.3
62
Not enough data
8.6
91
Not enough data
8.5
86
Not enough data
Intelligence
8.6
99
Not enough data
8.2
68
Not enough data
8.1
63
Not enough data
Design and Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collection
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Moderation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Use Cases
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Display Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Marketing Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Activity
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Klaviyo and Retention.com are categorized as SMS Marketing and Personalization
Unique Categories
Reviews
Reviewers' Company Size
Klaviyo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Retention.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
19.1%
Apparel & Fashion
13.0%
Marketing and Advertising
12.4%
Consumer Goods
12.1%
Health, Wellness and Fitness
7.6%
Other
35.9%
Consumer Goods
14.5%
Retail
11.8%
Marketing and Advertising
10.9%
Health, Wellness and Fitness
10.0%
Apparel & Fashion
7.3%
Other
45.5%
Most Helpful Reviews
Klaviyo
Most Helpful Favorable Review
Adrian B.
Verified User
What I like the most is that there are a lot of people with experience in Klaviyo and have help me to understand better how to use flow and the benefits that they have if they are well implemented
Most Helpful Critical Review
Mike N.
Verified User in Consumer Goods
It is unfortunate that we have to share our so far terrible experience with Klaviyo. We literally created this account to make this review and let people know about our terrible experience. We signed up for Klaviyo at the beginning of August. August...
Retention.com
Most Helpful Favorable Review
Ryan S.
Verified User in Health, Wellness and Fitness
Our ecommerce business has been using Retention.com for nearly 6 months. The setup/implementation was pretty seamless. We've been most impressed with the "reclaim" campaigns (ie. they duplicate our abandon cart, abandon checkout, browse abandonment flows in...
Most Helpful Critical Review
Erica S.
Verified User in Cosmetics
Since we are are just starting out on retention we have not yet see the ROI for the program in the first 3 weeks but hope to shortly !
Adrian B.
Verified User
What I like the most is that there are a lot of people with experience in Klaviyo and have help me to understand better how to use flow and the benefits that they have if they are well implemented
Ryan S.
Verified User in Health, Wellness and Fitness
Our ecommerce business has been using Retention.com for nearly 6 months. The setup/implementation was pretty seamless. We've been most impressed with the "reclaim" campaigns (ie. they duplicate our abandon cart, abandon checkout, browse abandonment flows in...
Mike N.
Verified User in Consumer Goods
It is unfortunate that we have to share our so far terrible experience with Klaviyo. We literally created this account to make this review and let people know about our terrible experience. We signed up for Klaviyo at the beginning of August. August...
Erica S.
Verified User in Cosmetics
Since we are are just starting out on retention we have not yet see the ROI for the program in the first 3 weeks but hope to shortly !
Alternatives
Discussions
how can i know the language for my clients
3 comments
AJ
You need to add a dynamic in your website when collecting data then use a segmentatino of your data into language preferences based on the tick...Read more
What is UTM tracking Klaviyo?
3 comments
CC
You can add Google Analytics utm tracking data to your emails sent in Klayvio. This can be automated.Read more
Are their pre-built flows available?
2 comments
AJ
You can set up any combination of new flows and even run split tests on those in a flow. They also have video tutorials to do this.Read more
What is GetEmails?
1 comment
NR
Get emails places a pixel on your website and sends you email addresses based on new IP. Their data used to be high quality and then recently they started...Read more
Retention.com has no more discussions with answers
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