Compare Kapta and Salesforce Sales Cloud 
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 User Per Month
Kapta
Star Rating
(18)4.7 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about KaptaSalesforce Sales Cloud
Star Rating
(23,221)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Salesforce Sales Cloud excels in its Sales Force Automation features, particularly in Opportunity & Pipeline Management with a score of 8.7, making it a strong choice for teams focused on managing sales processes effectively.
- Users report that Kapta shines in Customer Support, achieving a high score of 9.4 for Quality of Support, indicating that users feel well-supported and valued, which is crucial for long-term partnerships.
- G2 users highlight that Salesforce Sales Cloud offers robust Marketing Automation capabilities, particularly in Lead Management with a score of 8.5, which is essential for businesses looking to streamline their marketing efforts.
- Users on G2 report that Kapta's Customer Health Scores feature, scoring 8.8, provides valuable insights into customer engagement and satisfaction, helping businesses proactively manage relationships.
- Reviewers say that Salesforce Sales Cloud's Integrations are extensive, particularly with Salesforce Integration scoring 8.8, allowing for seamless connectivity with other tools, which is a significant advantage for larger organizations.
- Users say that Kapta's Playbooks feature, while scoring lower at 7.9, is still beneficial for guiding sales teams through best practices, although it may not be as comprehensive as Salesforce's offerings in this area.
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Pricing
Entry-Level Pricing
Kapta
No pricing availableSalesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Kapta
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.7
13
8.8
13,077
Ease of Use
8.5
13
8.1
15,994
Ease of Setup
9.0
5
7.8
7,128
Ease of Admin
9.0
5
7.9
4,129
Quality of Support
9.4
14
8.1
11,369
Has the product been a good partner in doing business?
10.0
5
8.3
4,090
Product Direction (% positive)
10.0
11
8.2
12,756
Features by Category
Sales Force Automation
Not enough data
8.8
9058
|
Verified
Not enough data
8.2
6010
|
Verified
Not enough data
8.7
8789
|
Verified
Not enough data
8.3
9048
|
Verified
Not enough data
8.0
6939
|
Verified
Not enough data
8.2
7232
|
Verified
Not enough data
8.0
6378
|
Verified
Not enough data
8.1
6275
|
Verified
Not enough data
8.3
7032
|
Verified
Marketing Automation
Not enough data
7.9
6295
|
Verified
Not enough data
8.1
6618
|
Verified
Not enough data
8.5
7638
|
Verified
Not enough data
7.9
5062
Customer Support
Not enough data
8.3
6445
|
Verified
Not enough data
8.1
6022
|
Verified
Not enough data
8.2
6418
|
Verified
Not enough data
8.0
5140
|
Verified
Not enough data
8.2
5633
|
Verified
Reporting & Analytics
Not enough data
8.5
8580
|
Verified
Not enough data
8.5
8766
|
Verified
Not enough data
8.2
7078
|
Verified
Mobile & Social
Not enough data
7.9
5274
|
Verified
Not enough data
7.8
4907
|
Verified
Not enough data
7.7
5753
|
Verified
Platform
Not enough data
8.5
3241
|
Verified
Not enough data
8.5
3248
|
Verified
Not enough data
8.6
3274
|
Verified
Not enough data
8.3
2557
|
Verified
Not enough data
8.5
2831
|
Verified
Not enough data
8.1
2861
|
Verified
Not enough data
8.7
3259
|
Verified
Not enough data
8.1
2701
Integration
Not enough data
8.5
2301
|
Verified
Not enough data
8.5
2758
|
Verified
Not enough data
8.5
2607
|
Verified
Generative AI
Not enough data
Feature Not Available
Customer Information
8.9
9
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
8.1
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
Not enough data
Not enough data
Predictions
8.3
5
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
Not enough data
Not enough data
Platform
8.3
10
|
Verified
Not enough data
8.0
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.7
10
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.3
9
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
235
Not enough data
8.8
255
Not enough data
8.8
277
Not enough data
8.6
254
Organization
Not enough data
9.0
313
Not enough data
8.8
305
Not enough data
8.8
299
Performance Analysis
Not enough data
8.4
249
Not enough data
8.8
270
Sales Analysis
Not enough data
8.4
250
Not enough data
8.8
264
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.6
396
Not enough data
8.5
386
Not enough data
8.0
345
Not enough data
8.0
340
Not enough data
8.8
395
Not enough data
8.4
344
Not enough data
8.5
359
Repeatability and Reportability
Not enough data
8.4
360
Not enough data
8.7
379
Not enough data
8.7
375
Not enough data
8.3
362
Not enough data
7.6
296
AI and Automation
Not enough data
8.5
342
Not enough data
8.3
351
Not enough data
8.2
311
Not enough data
7.9
314
Not enough data
7.7
296
Generative AI
Not enough data
Feature Not Available
Call Analytics
Not enough data
8.6
111
Not enough data
8.5
115
Not enough data
8.6
110
Not enough data
8.8
110
Agent Performance Management
Not enough data
8.6
120
Not enough data
8.5
104
Not enough data
8.7
120
Generative AI
Not enough data
Feature Not Available
Sales Team
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mapping
8.9
6
Not enough data
9.7
5
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.0
23
Not enough data
7.9
23
Not enough data
8.5
23
Not enough data
8.6
23
Not enough data
8.3
23
Not enough data
8.1
18
Not enough data
8.0
18
CRM Data Enrichment
Not enough data
8.1
24
Not enough data
8.4
23
Not enough data
8.1
22
Not enough data
7.8
24
Not enough data
8.5
18
Account Management
Not enough data
7.8
24
Not enough data
7.8
24
Not enough data
7.6
24
Not enough data
8.3
23
Not enough data
8.2
18
Not enough data
8.1
18
Integrations
Not enough data
8.0
113
Not enough data
8.4
114
Not enough data
8.0
114
Not enough data
7.9
111
Not enough data
8.8
114
Branding & Customizatio
Not enough data
8.0
109
Not enough data
8.1
113
Not enough data
8.3
110
Automatic Rules & Configurations
Not enough data
8.2
111
Not enough data
8.2
112
Not enough data
7.8
115
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.4
98
Not enough data
8.4
90
Not enough data
8.4
95
Not enough data
8.7
95
Not enough data
8.4
94
Not enough data
8.8
93
Not enough data
8.1
91
Territory Management - Sales Planning
Not enough data
8.6
92
Not enough data
8.5
97
Quota & Capacity Management - Sales Planning
Not enough data
8.3
93
Not enough data
8.3
101
Not enough data
8.2
94
Data Sourcing
Not enough data
8.5
848
Not enough data
8.7
879
Not enough data
8.3
783
Not enough data
8.7
909
Not enough data
8.6
845
Predictive Analytics
Not enough data
8.4
825
Not enough data
8.6
841
Not enough data
8.1
740
Not enough data
8.3
782
Sales Management
Not enough data
8.7
871
Not enough data
8.1
747
Not enough data
8.6
864
Not enough data
8.8
932
Content Management
Not enough data
8.3
301
Not enough data
8.1
291
Not enough data
8.2
276
Not enough data
8.5
268
Not enough data
8.2
286
Analytics
Not enough data
8.7
292
Not enough data
8.4
291
Not enough data
8.4
175
Not enough data
8.3
300
Presentation
Not enough data
7.3
166
Not enough data
7.3
166
Not enough data
7.2
157
Training
Not enough data
8.7
228
Not enough data
8.8
221
Not enough data
8.4
181
Not enough data
8.4
217
Feedback
Not enough data
8.7
209
Not enough data
8.6
206
Not enough data
8.5
187
Not enough data
8.6
176
Not enough data
8.8
201
Not enough data
8.8
201
Not enough data
8.6
174
Generative AI
Not enough data
Feature Not Available
Attribution
Not enough data
8.8
368
Not enough data
8.9
372
Not enough data
8.6
354
Discovery
Not enough data
8.9
375
Not enough data
8.6
370
Not enough data
8.6
351
Management
Not enough data
8.5
341
Not enough data
8.7
360
Platform
Not enough data
8.6
351
Not enough data
8.6
351
Calling
Not enough data
8.7
131
Not enough data
8.5
125
Not enough data
8.8
134
Not enough data
8.8
130
Contacts
Not enough data
8.8
127
Not enough data
8.6
129
Not enough data
8.8
131
Insights
Not enough data
9.0
135
Not enough data
8.7
133
Not enough data
8.3
129
Not enough data
8.5
139
Not enough data
8.4
134
Analytics
Not enough data
8.2
479
Not enough data
8.4
487
Not enough data
8.3
501
Customizations
Not enough data
8.7
531
Not enough data
8.5
499
Not enough data
8.6
536
Not enough data
8.3
481
Not enough data
8.4
508
Generative AI
Not enough data
Feature Not Available
Incentives
Feature Not Available
8.1
332
Not enough data
8.4
399
Not enough data
7.9
335
Feature Not Available
8.6
412
Personalization
Feature Not Available
8.6
374
Not enough data
8.8
454
Not enough data
8.9
484
Not enough data
8.6
432
Administrative
Not enough data
8.7
457
Not enough data
8.5
423
Not enough data
8.3
407
Categories
Categories
Shared Categories
Kapta and Salesforce Sales Cloud are categorized as Sales Performance Management
Unique Categories
Kapta is categorized as Customer Success and Customer Revenue Optimization
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, CRM, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Kapta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Computer Software
11.1%
Telecommunications
5.6%
Retail
5.6%
Media Production
5.6%
Other
38.9%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Kapta
Most Helpful Favorable Review
Chuck P.
Verified User in Media Production
Our clients are large media companies, which are complex organizations with stakeholders around the world. We use Kapta to identify key stakeholders at our clients, track executive level relationships, and make sure that we are operating as a true strategic...
Most Helpful Critical Review
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Chuck P.
Verified User in Media Production
Our clients are large media companies, which are complex organizations with stakeholders around the world. We use Kapta to identify key stakeholders at our clients, track executive level relationships, and make sure that we are operating as a true strategic...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Alternatives
Discussions
Kapta has no discussions with answers
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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