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Compare Jira Service Management and Vivantio 
Featured Products
At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
0/agent/month
Starting at $59.00 1 Agent License Per Month
Jira Service Management
Star Rating
(958)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansVivantio
Star Rating
(298)4.3 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.00 1 Agent License Per Month
Learn more about VivantioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in overall user satisfaction, reflected in its higher G2 Scores across various categories, particularly in IT Service Management, where users appreciate its seamless integration with the Atlassian suite, enhancing collaboration and support capabilities.
- Users say that Vivantio offers a robust and organized solution for customer service and internal IT support, with strong customization options that allow for tailored workflows. This flexibility is highlighted by users who value its ability to manage a wide range of tickets, including incidents and change requests.
- Reviewers mention that Jira Service Management provides an intuitive user experience, making it easy for both IT and non-IT teams to deliver effective customer support. Users specifically note the platform's ticket creation and response processes as standout features that streamline their daily operations.
- According to verified reviews, Vivantio shines in its quality of support, with users rating it highly for responsiveness and helpfulness. This aspect is crucial for organizations that rely on timely assistance for their IT service management needs.
- G2 reviewers highlight that while both products have similar star ratings, Jira Service Management benefits from a significantly larger number of reviews, indicating a broader user base and more reliable feedback on its performance and features.
- Users report that Jira Service Management's ease of setup and administration is a key advantage, with many praising its straightforward onboarding process, which contrasts with some users' experiences with Vivantio, where configuration can be more complex.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Vivantio
Feature-inclusive, fully configurable service platform
Starting at $59.00
1 Agent License Per Month
Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.
Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management
Free Trial
Jira Service Management
Free Trial is available
Vivantio
Free Trial is available
Ratings
Meets Requirements
8.7
848
8.7
277
Ease of Use
8.2
855
8.6
278
Ease of Setup
8.0
463
8.1
146
Ease of Admin
8.0
366
8.4
143
Quality of Support
8.4
732
9.0
255
Has the product been a good partner in doing business?
8.7
343
8.9
137
Product Direction (% positive)
8.7
817
9.1
272
Features by Category
Ticket and Case Management
9.0
82
8.8
140
9.0
80
8.6
139
8.9
82
8.5
133
8.9
79
8.6
131
8.8
79
8.7
135
8.8
80
8.6
134
9.2
79
8.6
131
8.5
77
8.3
124
Generative AI
7.9
54
7.5
66
7.9
53
7.6
66
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
81
8.4
129
8.9
80
8.7
135
8.3
73
7.3
81
8.1
71
7.0
81
7.9
68
7.1
77
Platform
8.1
83
7.5
100
8.4
86
8.1
117
8.9
87
8.5
122
8.8
83
7.8
108
8.7
83
8.0
125
8.7
80
8.3
125
Administration
8.9
166
|
Verified
8.6
38
8.5
160
|
Verified
8.0
39
8.9
171
|
Verified
8.2
48
Service Desk
8.9
177
|
Verified
8.8
49
8.8
177
|
Verified
8.8
50
8.8
177
|
Verified
8.3
47
Management
9.0
154
|
Verified
8.3
48
8.9
147
|
Verified
8.8
45
8.7
148
|
Verified
8.9
39
8.6
144
|
Verified
8.5
37
8.6
139
|
Verified
8.5
29
Functionality
9.2
159
|
Verified
8.8
49
8.8
149
8.8
41
8.7
154
|
Verified
8.6
40
8.9
154
|
Verified
8.2
46
Agentic AI - IT Service Management (ITSM) Tools
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Not enough data
Management Tools
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Not enough data
Generative AI
8.0
76
Not enough data
8.3
74
Not enough data
Agentic AI - Incident Management
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Investigation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
47
Self-Service Experience
Not enough data
8.0
70
Not enough data
8.0
72
Not enough data
8.1
58
Not enough data
7.9
57
Not enough data
8.1
75
Self-Service Platform
Not enough data
8.3
72
Not enough data
8.4
70
Not enough data
7.5
53
Not enough data
8.3
65
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
25
Not enough data
Agentic AI - IT Alerting
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Not enough data
Incident Management
8.7
307
8.5
133
8.8
315
8.8
148
8.8
325
8.7
155
8.5
281
8.1
132
8.5
276
8.1
126
Reporting
8.5
310
8.3
150
8.4
301
8.2
139
8.2
231
8.0
117
Access & Usability
8.1
227
7.4
110
8.6
276
8.4
142
8.5
236
8.5
119
8.4
232
8.2
106
Agentic AI - Service Desk
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and Vivantio are categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Unique Categories
Jira Service Management is categorized as Incident Management and IT Alerting
Vivantio is categorized as HR Service Delivery, IT Asset Management, HR Case Management, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vivantio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.0%
Computer Software
16.2%
Financial Services
4.7%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Information Technology and Services
18.9%
Outsourcing/Offshoring
14.1%
Telecommunications
7.4%
Hospital & Health Care
3.4%
Facilities Services
3.4%
Other
52.9%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Are there any plans for a mobile app?
3 Comments
NE
Hi Wayne,
Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was...Read more
Vivantio has no more discussions with answers
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