# What is Jira Service Management used for?

What is Jira Service Management used for?

##### Post Metadata
- Posted at: over 2 years ago
- Author title: Pinned by G2 as a common question
- Net upvotes: 1


## Comments
### Comment 1

It is used to manage service requests, incidents, and support workflows across IT, HR, and customer service teams with SLA tracking and automation

##### Comment Metadata
- Posted at: 6 months ago
- Author title: Human Resource



### Comment 2

the tool is basically used for ticketing the IR or the Incident management process

##### Comment Metadata
- Posted at: about 1 year ago
- Author title: SOC Analyst L1/Threat intelligence/Security Analyst/CEH/Cribl/Open CTI




## Related Product
[Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)

## Related Category
[Service Desk](https://www.g2.com/categories/service-desk)

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