Jira Service Management Pricing Overview

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Free Trial

Free

/agent/month

For small teams starting with a service desk. Up to 3 agents for free.

Standard

/agent/month

For teams standardizing their service management. For 4+ agents.

Premium

/agent/month

For organizations scaling high-velocity ITSM.

Enterprise

$$$

For large, mission-critical ITSM implementations. Talk to our sales team about pricing for Cloud Enterprise.

Free Plan: for 1-3 Agents
Standard Plan: $20/Agent/Month for 4+ Agents
Premium Plan: $40/Agent/Month
Enterprise Plan: Contact our sales team

Pricing information for Jira Service Management is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Jira Service Management must be conducted with the seller.

Data Center version available.

Pricing information was last updated on October 09, 2024

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Jira Service Management Pricing Reviews

(2)

Gullipalli A.

Senior Analyst

Enterprise (> 1000 emp.)

7/30/2025

"Powerful ITSM Tool That Scales Well, But Needs a Bit of Learning"

5/5

What do you like best about Jira Service Management?

Jira Service Management brings a lot of structure to our IT operations. The ticketing system is reliable, and the automation features really save time. I especially like how well it integrates with other Atlassian tools—linking tickets to Confluence articles or development issues in Jira Software is seamless. It helps our team stay aligned and provides clear visibility into ongoing issues and resolutions. Review collected by and hosted on G2.com.

What do you dislike about Jira Service Management?

It can be overwhelming at first. The setup and configuration options are powerful, but not always intuitive. If you’re not already familiar with Atlassian’s ecosystem, expect a bit of a learning curve. Also, some advanced features require higher-tier pricing, which may not be ideal for smaller teams. Review collected by and hosted on G2.com.

What problems is Jira Service Management solving and how is that benefiting you?

We’re using it primarily for IT support and internal service requests. It’s helped streamline our ticketing process, reduce response times, and improve communication across teams. The SLA tracking and reporting features have made our operations more efficient and accountable. Review collected by and hosted on G2.com.

Ankush P.

product it

Small-Business (50 or fewer emp.)

7/4/2025

"jira software usage in fretron pvt ltd"

2.5/5

What do you like best about Jira Service Management?

the most we like about Jira Service Management is its ease of use, allowing us to assign tasks to all members efficiently. It also offers ease of implementation, enabling us to quickly deploy task-tracking towers for all pending activities and monitor how far behind we are. Its ease of integration lets us connect with other tools seamlessly. Moreover, the customer support is responsive, and we frequently use the platform due to its wide number of features and frequency of use that make project management highly effective. Review collected by and hosted on G2.com.

What do you dislike about Jira Service Management?

the board is too long and it should be simple like asana Review collected by and hosted on G2.com.

What problems is Jira Service Management solving and how is that benefiting you?

Jira Service Management helps us streamline task management, improve team collaboration, and resolve issues faster. It provides clear visibility into assigned tasks, automates workflows, and integrates easily with our existing tools. With real-time tracking and strong customer support, it enables better decision-making and keeps stakeholders informed—ultimately boosting our efficiency and accountability. Review collected by and hosted on G2.com.