Compare Jira Service Management and Opsgenie 
At a Glance
Market Segments
Mid-Market (40.5% of reviews)
Mid-Market (52.1% of reviews)
Entry-Level Pricing
0/agent/month
No pricing available
Jira Service Management
Star Rating
(779)4.2 out of 5
Market Segments
Mid-Market (40.5% of reviews)
Entry-Level Pricing
0/agent/month
Browse all 4 pricing plansOpsgenie
Star Rating
(48)4.3 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about OpsgenieSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in its ticket creation user experience, scoring 8.9, which reviewers mention makes it intuitive and user-friendly for teams managing a high volume of requests.
- Reviewers mention that Opsgenie shines in its constant monitoring capabilities, achieving a score of 9.2, which users say ensures that alerts are timely and reliable, crucial for incident response.
- G2 users highlight that Jira Service Management's ticket collaboration features score 9.1, with reviewers noting that the ability to work together on tickets enhances team productivity and communication.
- Users on G2 report that Opsgenie's ticket prioritization feature is effective, scoring 8.7, which reviewers say helps teams focus on the most critical issues first, improving overall incident management.
- Reviewers mention that Jira Service Management's SLA management feature scores 8.4, with users saying it provides clear visibility into service commitments, which is essential for maintaining customer satisfaction.
- Users say that Opsgenie's alerting system, scoring 8.8, is robust, with reviewers noting that it integrates well with various communication channels, ensuring that the right people are notified promptly during incidents.
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Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Opsgenie
No pricing availableFree Trial
Jira Service Management
Free Trial is available
Opsgenie
Free Trial is available
Ratings
Meets Requirements
8.7
677
9.0
37
Ease of Use
8.1
681
8.4
37
Ease of Setup
7.6
292
8.2
21
Ease of Admin
7.7
282
8.6
22
Quality of Support
8.3
570
8.7
29
Has the product been a good partner in doing business?
8.5
260
8.5
21
Product Direction (% positive)
8.4
651
9.3
35
Features by Category
Ticket and Case Management
9.0
27
Not enough data
9.2
25
Not enough data
8.7
27
Not enough data
8.9
25
Not enough data
8.5
24
Not enough data
8.5
26
Not enough data
9.1
26
Not enough data
8.0
24
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
8.6
28
Not enough data
8.5
28
Not enough data
7.9
21
Not enough data
7.8
19
Not enough data
7.5
18
Not enough data
Platform
7.7
25
Not enough data
8.2
28
Not enough data
8.3
27
Not enough data
9.0
25
Not enough data
8.4
26
Not enough data
8.2
24
Not enough data
Administration
9.0
74
|
Verified
Not enough data
8.5
68
|
Verified
Not enough data
8.9
80
|
Verified
Not enough data
Service Desk
8.9
87
|
Verified
Not enough data
9.0
86
|
Verified
Not enough data
8.9
87
|
Verified
Not enough data
Management
9.1
63
|
Verified
Not enough data
9.0
58
|
Verified
Not enough data
8.8
59
|
Verified
Not enough data
8.8
55
|
Verified
Not enough data
8.6
51
|
Verified
Not enough data
Functionality
9.1
67
|
Verified
Not enough data
9.0
59
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
Monitoring
8.9
73
|
Verified
9.2
28
|
Verified
9.1
77
|
Verified
9.2
29
|
Verified
9.1
77
|
Verified
8.8
29
|
Verified
Management Tools
9.0
77
|
Verified
8.8
27
|
Verified
8.9
76
|
Verified
8.6
28
|
Verified
9.2
65
|
Verified
8.4
24
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Incident Management
8.7
219
Not enough data
8.7
226
Not enough data
8.7
236
Not enough data
8.3
192
Not enough data
8.3
189
Not enough data
Reporting
8.4
222
Not enough data
8.4
216
Not enough data
7.9
147
Not enough data
Access & Usability
7.8
143
Not enough data
8.5
191
Not enough data
8.4
154
Not enough data
8.3
150
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and Opsgenie are categorized as Incident Management and IT Alerting
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Opsgenie has no unique categories
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Opsgenie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.5%
Computer Software
16.2%
Internet
5.6%
Financial Services
4.5%
Telecommunications
3.7%
Other
39.5%
Computer Software
25.0%
Information Technology and Services
18.8%
Telecommunications
10.4%
Retail
8.3%
Marketing and Advertising
6.3%
Other
31.3%
Most Helpful Reviews
Jira Service Management
Most Helpful Favorable Review
Mhatet R.
Verified User in Financial Services
What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling.
Most Helpful Critical Review
Verified User in Information Technology and Services
I feel that JIRA is not easy to navigate and search.
Opsgenie
Most Helpful Favorable Review
Hemant g.
Verified User in Sports
Opsgenie integrates with various plugins like slack, newrelic, jira, grafana making yourself away from most of the operations task. Saved a lot of time and efforts
Most Helpful Critical Review
Mehmet A.
Verified User in Marketing and Advertising
Nothing much but if I were to switch from the Atlassian environment, I am afraid it will not work as expected.
Mhatet R.
Verified User in Financial Services
What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling.
Hemant g.
Verified User in Sports
Opsgenie integrates with various plugins like slack, newrelic, jira, grafana making yourself away from most of the operations task. Saved a lot of time and efforts
Verified User in Information Technology and Services
I feel that JIRA is not easy to navigate and search.
Mehmet A.
Verified User in Marketing and Advertising
Nothing much but if I were to switch from the Atlassian environment, I am afraid it will not work as expected.
Alternatives
Discussions
Is Jira a service management tool?
2 comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Timer?
1 comment
SH
Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA...Read more
What is Opsgenie?
1 comment
Official Response from Opsgenie
Opsgenie is a modern incident management platform for operating always-on services that enables dev and ops teams to stay aware and in control of alerts and...Read more
Does Opsgenie with other Atlassian products? Which ones?
1 comment
Official Response from Opsgenie
Opsgenie has deep integrations with Jira, Jira Ops, Jira Service Desk, and Statuspage. We also offer email integrations with Bitbucket and Bamboo. We offer...Read more
Can I use Opsgenie with on-prem?
1 comment
Official Response from Opsgenie
Yes! Opsgenie is a great modern incident management solution for on-prem, cloud, and hybrid environments. Here’s a great blog post...Read more
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