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Compare BMC FootPrints and Jira Service Management 
Featured Products
At a Glance
Market Segments
Enterprise (57.1% of reviews)
Mid-Market (42.8% of reviews)
Entry-Level Pricing
No pricing available
0/agent/month
BMC FootPrints
Star Rating
(56)3.5 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BMC FootPrintsJira Service Management
Star Rating
(958)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in overall user satisfaction, boasting a significantly higher score compared to BMC FootPrints. Users appreciate its ease of use, with one reviewer highlighting how it allows both IT and non-IT teams to provide excellent customer support seamlessly.
- According to verified reviews, BMC FootPrints is praised for its high configurability, enabling users to create various categories and group teams effectively. This flexibility is a standout feature for those who need tailored solutions for their IT support processes.
- Users say that Jira Service Management's integration with the Atlassian suite is a major advantage, making it easy to track the development lifecycle and manage tasks. This integration is particularly beneficial for teams already using other Atlassian products, enhancing their overall workflow.
- Reviewers mention that BMC FootPrints provides a convenient way to monitor and track IT support requests from any location, which is especially useful for educational environments. This accessibility is a key feature for users who need to address issues quickly and efficiently.
- G2 reviewers highlight that while BMC FootPrints has a solid support quality, Jira Service Management outperforms it in this area, with users noting the superior quality of support and resources available, which contributes to a smoother user experience.
- According to recent feedback, Jira Service Management's implementation process is notably quick and intuitive, allowing teams to get up and running without significant delays. In contrast, some users of BMC FootPrints have expressed challenges with setup, indicating a need for improvement in this aspect.
Pricing
Entry-Level Pricing
BMC FootPrints
No pricing availableJira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
BMC FootPrints
No trial information availableJira Service Management
Free Trial is available
Ratings
Meets Requirements
7.4
51
8.7
848
Ease of Use
6.9
50
8.2
855
Ease of Setup
6.7
20
8.0
463
Ease of Admin
6.7
19
8.0
366
Quality of Support
7.7
39
8.4
732
Has the product been a good partner in doing business?
8.1
18
8.7
343
Product Direction (% positive)
4.7
51
8.7
817
Features by Category
Ticket and Case Management
Not enough data
9.0
82
Not enough data
9.0
80
Not enough data
8.9
82
Not enough data
8.9
79
Not enough data
8.8
79
Not enough data
8.8
80
Not enough data
9.2
79
Not enough data
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
Not enough data
8.9
81
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Platform
Not enough data
8.1
83
Not enough data
8.4
86
Not enough data
8.9
87
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Administration
5.6
6
|
Verified
8.9
166
|
Verified
Not enough data
8.5
160
|
Verified
6.4
7
|
Verified
8.9
171
|
Verified
Service Desk
7.9
8
|
Verified
8.9
177
|
Verified
7.5
8
|
Verified
8.8
177
|
Verified
6.5
8
|
Verified
8.8
177
|
Verified
Management
Not enough data
9.0
154
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Functionality
Not enough data
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
154
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Incident Management
8.2
28
8.7
307
8.3
26
8.8
315
8.4
28
8.8
325
7.9
22
8.5
281
7.9
20
8.5
276
Reporting
7.8
27
8.5
310
8.3
22
8.4
301
7.1
17
8.2
231
Access & Usability
5.3
12
8.1
227
8.0
23
8.6
276
8.4
21
8.5
236
7.2
17
8.4
232
Agentic AI - Service Desk
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Categories
Categories
Shared Categories
BMC FootPrints and Jira Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC FootPrints has no unique categories
Reviews
Reviewers' Company Size
BMC FootPrints
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
26.8%
Law Practice
19.6%
Information Technology and Services
14.3%
Hospital & Health Care
7.1%
Education Management
5.4%
Other
26.8%
Information Technology and Services
31.0%
Computer Software
16.2%
Financial Services
4.7%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Alternatives
Discussions
BMC FootPrints has no discussions with answers
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
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