When assessing the two solutions, reviewers found Ivanti Neurons for ITAM easier to use, set up, and administer. Reviewers also preferred doing business with Ivanti Neurons for ITAM overall.
Coming from an SCCM background, Ivanti UEM has been a relief of sorts. Being able to connect with just about anyone within Ivanti for support or questions has been game changing.
HEAT only works as well as the training that is provided to the staff, and there are few hard stops from putting in incorrect information [or none at all]
Usability and scalability, ability to reduce spreadsheet from our environment
Cherwell ITSM updgrades tend to break, we currently tried upgrading it and it broke causing our AD link between Cherwell to be disconnected. Cherwell ITSM is slow and tends to take long to load tasks. The user interface on Cherwell ITSM is very...
Coming from an SCCM background, Ivanti UEM has been a relief of sorts. Being able to connect with just about anyone within Ivanti for support or questions has been game changing.
Usability and scalability, ability to reduce spreadsheet from our environment
HEAT only works as well as the training that is provided to the staff, and there are few hard stops from putting in incorrect information [or none at all]
Cherwell ITSM updgrades tend to break, we currently tried upgrading it and it broke causing our AD link between Cherwell to be disconnected. Cherwell ITSM is slow and tends to take long to load tasks. The user interface on Cherwell ITSM is very...