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95 KACE Unified Endpoint Manager Reviews
Overall Review Sentiment for KACE Unified Endpoint Manager
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Not only can you uninstall, install, update, and manage all software in your company with the tool but, it makes patching significantly easier. I almost never have to think about patching with it set up properly. Review collected by and hosted on G2.com.
Although kace helps me gather information on particular endpoints and keep asset information up to date... it doesn't have geofencing/geolocation... it might be in the MDM, though. Review collected by and hosted on G2.com.
Clean and easy-to-understand interface for pushing OS updates with the ability to schedule deployments. Ability to integrate with end-points. It also have inventory control which is a plus for day to day IT operations Review collected by and hosted on G2.com.
It was somehow difficult to track the execution status of certain scheduled Windows updates. Sometimes we needed to push the updates several times. Also, frequent logouts are something to consider. Review collected by and hosted on G2.com.
While they have fantastic solutions the support team is always the most important part for me in considering a vendor. Kace does not disappoint in this area. On several occasions they have jumped in to help me out. Review collected by and hosted on G2.com.
Working in a small organization some of their solutions are a bit out of my price range. I tend to wait for the sales on the things I really want and I have been able to get several products that way. Review collected by and hosted on G2.com.
KACE SMA offers a solution to many of our problems like Asset Management, Software Deployment, Ticketing/Helpdesk, and Patching. While I haven't used many other RMM solutions, KACE does hit the mark on many of the services it offers; some quirks pop up as you become a more "advanced" user. Review collected by and hosted on G2.com.
The primary services that I find to be quirky are: "Run at next connection if Offline," the "Native Powershell Scripting," and the API. They do work, but you have to do some extra work to make it reliable. Review collected by and hosted on G2.com.
Kace has helped us integrate all of our IT needs from inventory to imaging. Having these appliances to do everything automatically and pushed software is a plus. Summer tasks are so much easy imaging across the network with almost zero technicians intervention.
We have been using KACE SMA since 2008 and SMD since 2010; our Inventory became more accurate, and computers were rolled out faster. Our techs adapted quickly to the new service desk, and the user could check the status of their ticket by login into the user portal.
KACE supports Windows and Apple platforms; we can manage everything from one solution. We love it.
Support, whenever we need, they fix our problems, so we don't have to keep our system down for too long. Overall KACE It is a great solution. Review collected by and hosted on G2.com.
there is always room for improvement, however... at this point KACE does what we need.
Review collected by and hosted on G2.com.
This product is an excellent multifunctional use application that you can use it for asset tracking, scripting, inventory, patching, and even discovery. The cost is also reasonable for the capabilities. You can also highly customize the service desk. Review collected by and hosted on G2.com.
Two areas that can improve would be to have a better-integrated chat function with the users and screen sharing. Also, I would love to see integration with Dell TechDirect having proactive support capabilities. Support would be good too if you could have chat with support from the appliance directly with Quest. Review collected by and hosted on G2.com.
We were using Kace K1000 appliance management to manage our IT peripherals. We do have our offices at many locations; We decided to manage our assets at a single point, so we decided to go with KACE. Whenever we join the system to domain Kace endpoint picks up the system details, and it will list in the the dashboard with all hardware details and installed software in the pc.which helps us to maitain our assest for auditing purpose. Initially it was designed to work well with dell systems later they have release api to support HP and lenovo systems. We also had patch management support where we can able to push windows security patches every month. Review collected by and hosted on G2.com.
When it comes to cost, It is pretty high. Many small-scale companies won't be able to get this software. Sometimes endpoints crash and the system loses connectivity to the KACE. Other than that I do not see any drawbacks, Review collected by and hosted on G2.com.
The ease to deploy images to devices, we have multiple RSA's running which feed our imaging center and also remote sites, this whole process has drastically reduced our "time to image" and allowed us to image over 15,000 devices in a month. Review collected by and hosted on G2.com.
We would like there to be a true default KBE for RSA's Review collected by and hosted on G2.com.
It tries to be a one-stop solution for company IT - a help desk plus offers a repository of commonly used files you can download. There's a customer service chat which means fast support. Review collected by and hosted on G2.com.
The customer service people sometimes are not as knowledgable as I would like, but I admit I've always had my issues resolved. Oh, and although there are a lot of support documents some of them are out of date. Review collected by and hosted on G2.com.
