# KACE Unified Endpoint Manager Reviews **Vendor:** Quest Software **Category:** [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm) **Average Rating:** 4.1/5.0 **Total Reviews:** 95 ## About KACE Unified Endpoint Manager Replace your manual processes, non-integrated point solutions, or overly complex software suite with the industry’s most comprehensive endpoint systems management solution and give your IT team more time to innovate. KACE fast-to-implement, easy-to-use systems management and deployment solutions provision, manage, secure, and service your growing organization’s network-connected devices, including Windows PCs, Macs, Chromebooks, tablets, Linux, UNIX, and Windows Servers, printers, storage and the internet of things (IoT), while delivering rapid return on investment. And, to add more value to your endpoint systems management solution, explore KACE Essential Services. ## KACE Unified Endpoint Manager Reviews ### 1. Save mad time with this amazing tool **Rating:** 4.0/5.0 stars **Reviewed by:** Rafael R. | Senior Endpoint Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2022 **What do you like best about KACE Unified Endpoint Manager?** Not only can you uninstall, install, update, and manage all software in your company with the tool but, it makes patching significantly easier. I almost never have to think about patching with it set up properly. **What do you dislike about KACE Unified Endpoint Manager?** Although kace helps me gather information on particular endpoints and keep asset information up to date... it doesn't have geofencing/geolocation... it might be in the MDM, though. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Deploying and maintaining software and hardware is way more automated because of it. It feels like I can always come up with something to automate with it. BUSINESS PERFORMANCE HAS MOST DEFINITELY INCREASED. ### 2. Great software for pushing applications, remote install and OS patches/updates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about KACE Unified Endpoint Manager?** Clean and easy-to-understand interface for pushing OS updates with the ability to schedule deployments. Ability to integrate with end-points. It also have inventory control which is a plus for day to day IT operations **What do you dislike about KACE Unified Endpoint Manager?** It was somehow difficult to track the execution status of certain scheduled Windows updates. Sometimes we needed to push the updates several times. Also, frequent logouts are something to consider. **Recommendations to others considering KACE Unified Endpoint Manager:** This is a perfect solution for a Microsoft Windows environment. For mixed environments (Linux/Mac) there might be some better alternatives. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We needed a solution for OS Imaging and Patch/Updates Deployment. This was a great tool for pushing the application to the end-point devices and managing updates from a single dashboard. The ability to do inventory tracking was certainly very beneficial at that time. ### 3. Great Company, Excellent Products **Rating:** 5.0/5.0 stars **Reviewed by:** Troy S. | Director of Education Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2022 **What do you like best about KACE Unified Endpoint Manager?** While they have fantastic solutions the support team is always the most important part for me in considering a vendor. Kace does not disappoint in this area. On several occasions they have jumped in to help me out. **What do you dislike about KACE Unified Endpoint Manager?** Working in a small organization some of their solutions are a bit out of my price range. I tend to wait for the sales on the things I really want and I have been able to get several products that way. **Recommendations to others considering KACE Unified Endpoint Manager:** This is an excellent company to work with. Their product line is enterprise level and the support team is stellar. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Massive cost savings in cloud backup storage, and huge time savings in update and patch management. I especially like the Dell integration in the SMA product. Excellent. ### 4. KACE SMA is a powerful tool that has some quirks. **Rating:** 4.0/5.0 stars **Reviewed by:** Bryan M. | IT Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about KACE Unified Endpoint Manager?** KACE SMA offers a solution to many of our problems like Asset Management, Software Deployment, Ticketing/Helpdesk, and Patching. While I haven't used many other RMM solutions, KACE does hit the mark on many of the services it offers; some quirks pop up as you become a more "advanced" user. **What do you dislike about KACE Unified Endpoint Manager?** The primary services that I find to be quirky are: "Run at next connection if Offline," the "Native Powershell Scripting," and the API. They do work, but you have to do some extra work to make it reliable. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** The ability to run custom code on endpoints has streamlined our processes and allowed us to manage remote computers more effectively. Furthermore, we can report on custom queries which gives us flexibility and power. ### 5. Imaging, Inventory and Helpdesk all-in-one brand **Rating:** 5.0/5.0 stars **Reviewed by:** Horacio R. | Information Technology Group - Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about KACE Unified Endpoint Manager?** Kace has helped us integrate all of our IT needs from inventory to imaging. Having these appliances to do everything automatically and pushed software is a plus. Summer tasks are so much easy imaging across the network with almost zero technicians intervention. We have been using KACE SMA since 2008 and SMD since 2010; our Inventory became more accurate, and computers were rolled out faster. Our techs adapted quickly to the new service desk, and the user could check the status of their ticket by login into the user portal. KACE supports Windows and Apple platforms; we can manage everything from one solution. We love it. Support, whenever we need, they fix our problems, so we don't have to keep our system down for too long. Overall KACE It is a great solution. **What do you dislike about KACE Unified Endpoint Manager?** there is always room for improvement, however... at this point KACE does what we need. **Recommendations to others considering KACE Unified Endpoint Manager:** KEEP it coming, great software upgrades and improvements were currently are on 8.2 SDA and Beta Testing SMA 12.0v **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Inventory control, deploy images across networks and most important we can manage PC and Apple. Service desk allows users to know their status of tickets as well submit submit their own request. ### 6. The KACE is probably the best all around Appliance **Rating:** 4.0/5.0 stars **Reviewed by:** Jim H. | Owner, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about KACE Unified Endpoint Manager?** This product is an excellent multifunctional use application that you can use it for asset tracking, scripting, inventory, patching, and even discovery. The cost is also reasonable for the capabilities. You can also highly customize the service desk. **What do you dislike about KACE Unified Endpoint Manager?** Two areas that can improve would be to have a better-integrated chat function with the users and screen sharing. Also, I would love to see integration with Dell TechDirect having proactive support capabilities. Support would be good too if you could have chat with support from the appliance directly with Quest. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We use the help desk feature to manage multiple levels of help desk and multiple service queues. This software helps us with the process of keeping our user base services. We also use this appliance as a layer of security defense by patching. ### 7. "KACE" All IT needs in one place **Rating:** 4.0/5.0 stars **Reviewed by:** vinoth k. | Technical Lead -Infra, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about KACE Unified Endpoint Manager?** We were using Kace K1000 appliance management to manage our IT peripherals. We do have our offices at many locations; We decided to manage our assets at a single point, so we decided to go with KACE. Whenever we join the system to domain Kace endpoint picks up the system details, and it will list in the the dashboard with all hardware details and installed software in the pc.which helps us to maitain our assest for auditing purpose. Initially it was designed to work well with dell systems later they have release api to support HP and lenovo systems. We also had patch management support where we can able to push windows security patches every month. **What do you dislike about KACE Unified Endpoint Manager?** When it comes to cost, It is pretty high. Many small-scale companies won't be able to get this software. Sometimes endpoints crash and the system loses connectivity to the KACE. Other than that I do not see any drawbacks, **Recommendations to others considering KACE Unified Endpoint Manager:** KACE can be very useful to manage multiple PC's even we have multiple locations it can be brought at a single point using KACE endpoint. We can also able to deploy software at ease through out organization. But we do have other competitors who can able to provide this facility with lower cost. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We are managing our global systems using Kace for inventory management and software auditing purposes. We are also having an idea of implementing a helpdesk in our organization. At times we use silent deploy software to our systems when in need. ### 8. K2000 - Imaging made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Peter S. | Manager of Infrastructure and Support Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about KACE Unified Endpoint Manager?** The ease to deploy images to devices, we have multiple RSA's running which feed our imaging center and also remote sites, this whole process has drastically reduced our "time to image" and allowed us to image over 15,000 devices in a month. **What do you dislike about KACE Unified Endpoint Manager?** We would like there to be a true default KBE for RSA's **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** As a school district imaging was one of the major headaches over the summer, using KACE we have managed to achieve near full automation and have dramatically improved our imaging efficiency. ### 9. A solid help desk system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about KACE Unified Endpoint Manager?** It tries to be a one-stop solution for company IT - a help desk plus offers a repository of commonly used files you can download. There's a customer service chat which means fast support. **What do you dislike about KACE Unified Endpoint Manager?** The customer service people sometimes are not as knowledgable as I would like, but I admit I've always had my issues resolved. Oh, and although there are a lot of support documents some of them are out of date. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** A system where our employees can easily reach out to their IT department with issues and IT can easily manage requests thru a ticketing system ### 10. Kritical Infrastructure **Rating:** 5.0/5.0 stars **Reviewed by:** trevor m. | network systems administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about KACE Unified Endpoint Manager?** Single point of asset management for all our needs. **What do you dislike about KACE Unified Endpoint Manager?** I wish some configs were easier to find. **Recommendations to others considering KACE Unified Endpoint Manager:** a fantastic tool to combine all your needs **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** service desk, device management, inventory all managed with kace ### 11. Great product for organizational computer use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about KACE Unified Endpoint Manager?** Pushing software and scripts in KACE SMA is an excellent feature that we use daily. **What do you dislike about KACE Unified Endpoint Manager?** KACE Cloud MDM needs a lot of work to get it to function properly in lots of areas. It seems as though it doesn't have the same amount of attention as the SMA. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We are able to configure a machine with just a few mouse clicks, saving loads of time manually configuring. ### 12. Long time KACE Customer - Local Government **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2021 **What do you like best about KACE Unified Endpoint Manager?** The KACE SMA is completely customizable. Quest has built a platform and user community that encourages customization and creativity. **What do you dislike about KACE Unified Endpoint Manager?** The security scanning ability within KACE has not been updated in the past few versions. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** KACE is an excellent work ticket system. We have over 150,000 tickets in our archives and have had no issues. Additionally, it is a powerful script deployment tool that has been a huge help in remediating security vulnerabilities, and can completely automate patch deployement. ### 13. Great for help desk tracking issues and friendly with end user as well as service desk team. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about KACE Unified Endpoint Manager?** I like the ability to link related tickets as parent or child tickets. Aside from that, you can add the resolution to a knowledge base or get the solution for similar cases. **What do you dislike about KACE Unified Endpoint Manager?** It is slow when querying data or searching between tickets based on keywords. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Keeping track of help desk requests, monitor solutions, create reports, see incidents that have a familiar pattern. ### 14. A must have **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2021 **What do you like best about KACE Unified Endpoint Manager?** Inventory with its all implications, script, service desk, patch management, k2000, reports and notifications. **What do you dislike about KACE Unified Endpoint Manager?** Agents break sometimes. I need 17 more characters so I can press next. Are you serious? **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We have everything pretty updated now. We push software as need it; we push scripts; we know what is missing and versions ### 15. Excellent software for managing computer systems **Rating:** 3.5/5.0 stars **Reviewed by:** Mary B. | Data Research Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about KACE Unified Endpoint Manager?** I like using Kace it has made my work much easier, it has been a vital tool for our company in supporting our customers, we also use it to make an inventory of all our laptops, it also includes a technical assistance ticket system, it is a great asset for managing systems, it also allows us to see at the touch of a button what kind of machines we have, it has allowed us to manage updates for all our users, it also offers an excellent user interface to manage. **What do you dislike about KACE Unified Endpoint Manager?** KACE has been an ideal complement for all of us, I have nothing bad to say about this platform. **Recommendations to others considering KACE Unified Endpoint Manager:** I recommend the use of KACE, it is the best option for systems management, it is a good product that works very well. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** With this platform we can manage all our inventory without having to see each machine every day, it works quite well, now we can offer quick solutions to our users, it has made our work a little easier. ### 16. Kace Honest Review **Rating:** 5.0/5.0 stars **Reviewed by:** josh k. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2020 **What do you like best about KACE Unified Endpoint Manager?** It is a very well organized application for the IT department. Easy to use, very user friendly and has many features. **What do you dislike about KACE Unified Endpoint Manager?** Sometimes it can get a little strange with updating the inventory. The reporting does get very specific so unless you know exactly what you want, you will have to do some testing. **Recommendations to others considering KACE Unified Endpoint Manager:** If you are an IT department looking for a ticketing system, please use Kace. They do an amazing job and have many other features. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We are using case for our ticketing system. There are many benefits of Kace. Anywhere from reporting to checking your inventory, it is all there and very easy to use. It has made the organization of the company much, much better. Being able to control the ticketing system through Kace is also extremely helpful. ### 17. Save on infrastructure with KACE **Rating:** 4.5/5.0 stars **Reviewed by:** Donald B. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2019 **What do you like best about KACE Unified Endpoint Manager?** The fact that systems management is demystified by this software is everything to like about it and thus with the whole array of services offered by this software, everyone and anyone in the computing or developing world but also generally in business like ourselves, this software comes in handy depending on your specific needs provided they have to do with systems management and thus offers the team a bearing to freely soar with their ideas with this software as the firm stone of the systems management. **What do you dislike about KACE Unified Endpoint Manager?** It is well thought and adequately maintained and thus currently no dislikes as yet. **Recommendations to others considering KACE Unified Endpoint Manager:** Save on infrastructure and have a streamlined and efficient systems management courtesy of KACE. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** The greatest advantage has been with end point management and thus reducing our operational costs in terms of acquiring as many devices and infrastructure all of which have come in handy in streamlining the way we do things now all thanks to this software. ### 18. Crucial in our line of work **Rating:** 5.0/5.0 stars **Reviewed by:** Erin O. | Assistant General Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about KACE Unified Endpoint Manager?** With several requests going back and forth between the corporate office and site teams, it is crucial to have an organized system in place. Kace helps us efficiently ask/request things from our colleagues and it keeps a detailed record of tasks. **What do you dislike about KACE Unified Endpoint Manager?** The login process can be a little slow at times. I got locked out because of a password issue and it was not easy for my corporate office to get customer support. **Recommendations to others considering KACE Unified Endpoint Manager:** If you do not have a ticket system in place, USE KACE. SO EFFICIENT. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Emails can slip through the cracks and requests can get lost. Our marketing department and IT department run a lot more smooth than they would without a ticket process. ### 19. Kace K1000 **Rating:** 4.5/5.0 stars **Reviewed by:** Robert C. | IT Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2019 **What do you like best about KACE Unified Endpoint Manager?** The ability to manage a network of computers can be tedious. The k1000 gives me a great user interface to manage software deployments and updates. **What do you dislike about KACE Unified Endpoint Manager?** The scripting section can take some time to learn but the support articles and groups are very helpful with managing this. You can use Kace to manage anything you need on your pcs. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Software deployment, inventory control, and mass communication. There have been times that we have used group policy for can now be managed more effectively. ### 20. Reliable with room to grow **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2019 **What do you like best about KACE Unified Endpoint Manager?** All of our Dell products are easily integrated into the system so we are able to standardize them, push software to them, monitor them, and send needed hardware drivers. **What do you dislike about KACE Unified Endpoint Manager?** It seems like everything is just one step away from being great. Adding ad groups to push out software to computers is a chore. There is no easy way to track when scheduled scripts are run, what was successful and what wasn't. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We can easily see all of our laptops, desktops, and servers. We can push quick fixes to our end users and track their issues. End users have the capability of pulling their own needed software down as well to reduce ticket count. ### 21. Useful Windows management product that has some drawbacks. **Rating:** 3.5/5.0 stars **Reviewed by:** sean b. | IT Support Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about KACE Unified Endpoint Manager?** It is very easy to use and doesn't have much of a learning curve. Most of the IT Professionals across campus were able to implement KACE pretty quickly. **What do you dislike about KACE Unified Endpoint Manager?** The UI is buggy and we've had a lot of issues with random log outs. **Recommendations to others considering KACE Unified Endpoint Manager:** I would recommend KACE as a device management product but there may be better products out there (SCCM etc). KACE is a good product for more novice IT professionals. Something more advanced may be better for more seasoned IT folks. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We are able to get a thorough device inventory, adhere to our IT Security standards and provide a good user experience. ### 22. A Very Solid End-Point Management Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Jon D. | Director Information Technology Support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2018 **What do you like best about KACE Unified Endpoint Manager?** Kace is actually two different products, the Kace System Management Appliance (a.k.a. K1000) and the Kace System Deployment Appliance (a.k.a K2000). Together they form an integrated end-point management solution that gives you a comprehensive view of your environment and can address system deployment, asset management, security, software distribution, and service desk for medium to large companies. I have deployed Kace at two different companies, both around 400 users. It is relatively easy to deploy and realize value. The value increases as your staff learns to use the tool and further customize it for your business. We have realized additional value by deploying the service desk module to our HR and Legal departments for them to handle internal requests. **What do you dislike about KACE Unified Endpoint Manager?** We are growing quickly and adding licenses takes too long. I look forward to them adopting an online purchasing program. Logging is cryptic so when jobs fail, it is often unclear why they failed. **Recommendations to others considering KACE Unified Endpoint Manager:** If you have a very large environment / help desk, you might want to look at using a different service desk product and integrate it with KACE. The service desk component, while good, is easily the weakest link in the package, although it is improving. Case offers no incident management capability. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** System Deployment Service Desk with Remote Access Tie-In Asset management Patch management Vulnerability management Software deployment ### 23. An easy to use helpdesk solution; flexible and good for end users as well **Rating:** 4.5/5.0 stars **Reviewed by:** Eric W. | Systems Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about KACE Unified Endpoint Manager?** You can build out nearly anything that you want done, but it comes with the basics that will cover you without the need to build anything. **What do you dislike about KACE Unified Endpoint Manager?** It either comes as a 500gb or 1tb deployable virtual server, but I have not seen it use that much space. **Recommendations to others considering KACE Unified Endpoint Manager:** Definitely demo it.. see if their implementation supports coming from your current vendor. Lean on them to get you running. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Helpdesk solution, ticket tracking, solve history, and some endpoint management. There is also a KB functionality. ### 24. Hard to Learn, Quirky, Misses on some things, but Powerful **Rating:** 3.0/5.0 stars **Reviewed by:** Kent W. | Unix System Administrator, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** I like to be able to push scripts out to machines at will. **What do you dislike about KACE Unified Endpoint Manager?** So far (although I understand it's in the next version), no ability to chain scripts together (so that Script One can trigger Script Two, etc). I've worked with this box for two years now, and still don't really grasp (non-scripted) Distribution or the two Software databases; it seems all terribly convoluted to me, and I'm not a dumb guy. At all. I don't like that I can't push the agent to a Windows machine without either using a 3rd-party tool (Active Directory) or doing pre-push prep work on each potential Windows client. I want one tool that does it all, remotely. I'm not sure that's possible, with the design of Windows, but still, I dislike the situation. I dislike some of the layouts - scroll all the way to the bottom to hit Save, but oops, what if this isn't the right script? I better check which script I'm saving; scroll all the way to the top to see the name; yep, it's the right one; scroll all the way to the bottom to hit Save. All that's on the K1. The K2 has become partially useless to us, as with the changes Mac has made to its systems, "Imaging is dead", and the K2 can't image Macs any more. Although I really like the scripted installs on the K2, I don't care for the new "Task Groups". They only do about 50% of what they should do, and at that low-level, they are essentially useless to me. And again, the layout. So. Much. Scrolling. And both appliances need some sort of Undo, or at least "Save a copy"; it's way too easy to slip on a click and not know what you've done, and lose something important. And organization! I want to be able to organize my scripts and tasks and deployments, so instead of digging through 200 scripted installs, I can arrange them into collapsible/expandable groups, etc. And again, task-chaining. Please, oh please, let me chain one task to another, so that I can have a standard scripted install of a standard Windows setup (composed of Windows, Office, antivirus) , and at the end of that, change out one (or better, trigger with a run-time option/environment variable), a chained link to a different set of installation routines (one that has business apps, one that has student-learning apps, one that has CAD apps, etc), so that my main Windows image can be the base for 20 different individual setups with just a tweak of an environmental variable or a checkbox. **Recommendations to others considering KACE Unified Endpoint Manager:** I think KACE has a lot of promise, but it's got a lot of rough edges. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Because the learning curve is so high and steep, we've gone through four or five different KACE system managers (I'm the most recent one), and none have really gotten full control of the boxes. I've been at it two years now (and went to this last Spring's KACE UserKonf (or whatever it was called), and am just now getting to where I can say I'm fairly comfortable with the boxes. But now that I'm at that point, I'm able to get a call that Computer X needs Software Y, and in a few short clicks, boom, the software is there. (It would help a lot to have that chaining feature, as many of our computers are frozen with Deep Freeze, which means thawing them first, rebooting, install the software, freeze them, and reboot; since there's no [easy, built-in] way to continue a task over a reboot, I have to manually babysit this process, when it should be much more automagic.) We image new Dells with the K2, using scripted images. For the most part it works pretty well, but there's not easy way to get diagnostic results, and there's often random failures in the process, so that on this run, Adobe XD gets installed, but on the next one with identical hardware, XD fails to install, and we don't know it until we physically check the after-imaging results. I'm sure we could make our installation tasks more robust with our own debugging routines, but then, that kind of puts the onus back on us instead of on the product that promised to make our lives easier. Still, it works well enough that it beats imaging the computers by hand, one-by-one, the way we used to do it. And we want to use the K1 for patching our machines, but again, the complexity of the process leaves us making very small maneuvers in that direction, so as not to hose our campus with a bad push. ### 25. Kace Review **Rating:** 1.5/5.0 stars **Reviewed by:** Jason A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about KACE Unified Endpoint Manager?** The service desk module is the best. It allows our teachers to create work orders and us to keep track of their service. It lets us tie in our inventory to the work orders and scripting. **What do you dislike about KACE Unified Endpoint Manager?** Kace has many bugs. Inventory doesn't report back the stock to all the filters that Kace has to offer and running scripts has certain problems that prevent it from running correctly. **Recommendations to others considering KACE Unified Endpoint Manager:** Wait till the major version comes before buying. Support is a hit and miss. I dread having to call them. I get someone who doesn't know how to talk to customers or someone who doesn't know their own product. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We use Kace 2000 to deploy images on a bulk scale allowing us to efficiently get them out on time. Before we had outsourced this which cost the district extra money and delay. ### 26. Windows Good, Apple Bad **Rating:** 2.5/5.0 stars **Reviewed by:** Travis Keith O. | Lead Technical Support Analyst, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about KACE Unified Endpoint Manager?** Kace does a great job of imaging Windows machines. The scripted images are very nice, and the automatic driver installs are excellent. **What do you dislike about KACE Unified Endpoint Manager?** Kace does not support Apple computers. It takes 6 months for Kace to adjust to the newest Apple OS, which means I'm half a year without being able to use the K2 on Apple machines. That seems a waste. And this says nothing about how the K2 isn't compatible with Apple's latest OS, High Sierra. That's just not good in my book. **Recommendations to others considering KACE Unified Endpoint Manager:** Mac imaging has to be addressed and updated in a more timely manner. If that's not possible, there has to be a more clear suggestion for customers to follow. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We're able to image Windows machines, and push installs to computer effectively. We are also able to patch computers in a timely manner. ### 27. A good ticket management system, occasionally bogged down by time-outs and slowness. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** The interface and availability of information necessary to respond to client needs is very intuitive and reliable, and the ease with which a new user can familiarize themselves with the system is great. **What do you dislike about KACE Unified Endpoint Manager?** The system can be very slow, timing out and slowing down frequently. Whereas a user used to be able to call, provide us a ticket number, and we could load it in a matter of seconds, it can now take minutes to load and update tickets, often erasing the new details we've added when it times out. These issues seem specific to certain web browsers, but even its mobile client KACE Go suffers from these timeouts. **Recommendations to others considering KACE Unified Endpoint Manager:** Test out different web browsers. Works wonders on Edge, but suffers on Firefox. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We can track device status and see when users are to be upgraded via software or hardware updates, remotely assist them, and address issues before users are able to be impacted. ### 28. Computer Systems Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Chris D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2018 **What do you like best about KACE Unified Endpoint Manager?** Ease of use and ability to manage disconnected road warrior computers. Patch support for non Microsoft products. Deep integration with Dell hardware (BIOS, warranty info, etc). **What do you dislike about KACE Unified Endpoint Manager?** Periodic problems with KACE agents that stop communicating. Some confusion over overlap between SMA managed installs and SDA post-installation tasks. Can't select post-install tasks to sync to SDA RSA. Some limitations in options for Help Desk. **Recommendations to others considering KACE Unified Endpoint Manager:** Prepare users for install by developing a communication plan on the expectations for their interaction with the patch process (not putting laptop to sleep without installing, why multiple reboots may be necessary at first. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Patch management & remote computer management. Patch compliance and reporting have improved dramatically. I now have almost the same ability to manage disconnected road warrior computers as those that are on my LAN. ### 29. KACE review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2019 **What do you like best about KACE Unified Endpoint Manager?** Easy to manage data on inventory, assets, and users. **What do you dislike about KACE Unified Endpoint Manager?** KACE feels a little dated compared to other ticketing systems I’ve used but it works **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Issue tickets ### 30. Great product for automated software patching across the network and inventory of SW & HW **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2016 **What do you like best about KACE Unified Endpoint Manager?** Windows OS & OS X support Inventory tracking licensing tracking patching for our non-MS software can run as a virtual instance (with a ready to run VMWare image) ability to see who has not checked in with the network and how long it has been Regular updates to appliance and agents even after the sale from Dell Pricing is very cost competitive compared with other solutions **What do you dislike about KACE Unified Endpoint Manager?** We probably use less than 1/4 of what KACE offers us Minimum license count is 100 (we have a staff under <50) **Recommendations to others considering KACE Unified Endpoint Manager:** If you require a patching solution for non-MS software or a better visibility of hardware and software on your network and require a solution that does not bust the bank to do all of this. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We needed a solution that would give us the ability to update non-Microsoft software we are running in place here. The ability to also have more visibility to our hardware and software inventory is certainly a bonus to have when ### 31. Kace management at school **Rating:** 5.0/5.0 stars **Reviewed by:** Steve M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** Ease of Imaging with the SDA and then managing the devices with the SMA. We can image over one hundred machine at a time and I can manage every desktop for my office with ease. **What do you dislike about KACE Unified Endpoint Manager?** Problems with managing Apple devices like we do with windows devices **Recommendations to others considering KACE Unified Endpoint Manager:** Join ITNinja they are a great community to help Kace newbies. Attended KACE User Kons or roadshows for good education on the product **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Ability to image all the classrooms in the short summer and year round management of all desktops. It has helped us manage systems with a small staff. I am currently the number one rated ITNinja in the world and I have also taught classes at Kace userkon . ### 32. KACE Customer Through the Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2018 **What do you like best about KACE Unified Endpoint Manager?** I like the flexibility of KACE. We first purchased it because it could manage Mac, PC, and asset management. Over the years it has changed alot, but what hasn't changed is the flexibility of the tool. **What do you dislike about KACE Unified Endpoint Manager?** I have disliked all the changes. Being a customer for years, KACE has changed hands multiple times and with those changes has come a change in direction. For example, when Dell owned KACE, the idea was that KACE would work better for Dell computers. However, my experience has not been that. Dell does as much if not more with SCCM then KACE, so it did not really have a competetive advantage in a Dell shop that I thought it would. I very much dislike the self-service. At this point, we use multiple tools and the self-service module of KACE is the worst of all the tools. As we are trying to shift left and solve more at tier 0, this weakness has become more and more evident. **Recommendations to others considering KACE Unified Endpoint Manager:** It has gone through alot of changes, but seems to be in the right home with Quest. There are other products out there that are better, but nothing is as flexible. So if you have a diverse environment and can't afford a number of different tools, KACE is one tool that can get it done to a satisfactory level. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Asset management is a major one, which ties to security and compliance. We keep static records in KACE and dynamic records (agent based information). The issue with that is the agent sometimes disconnects from the static record and can make things confusing. ### 33. KACE SMA and SDA **Rating:** 5.0/5.0 stars **Reviewed by:** Zach G. | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about KACE Unified Endpoint Manager?** Everything about KACE is awesome. The best part is probably the system inventory and application deployment though. The system inventory tells me everything that I need to know. I have another tool that I use, but it doesn't work as well as KACE does. As for deployment, our company has deployed Office 365 world wide in a matter of 2 weeks. For any company, that is pretty impressive. About all of that was done through KACE. We still use it every day. **What do you dislike about KACE Unified Endpoint Manager?** I would say the lack of granularity of the security, which causes a need for new Orgs. I have a lot of users that would need Admin access to only certain things. However, that does not work with what the privileges are now. It's fine, but I think there should be an option to make that possible. I also dislike level 1 support. It seems as time has gone by, support has gotten a little bit worse. I just put in a level 2 call, and it took 3-4 business days to actually get on a call with support. I think that needs to change. **Recommendations to others considering KACE Unified Endpoint Manager:** Give it a serious shot. I would have to say that it works really well. We were going to try Landesk, but they didn't give us a shot at the product. Dell let us use it unconditionally as a trial. It worked out very well in the end. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Service desk, which was on an old Lotus Domino system. Also asset management. The benefits are that everything is all in one, and makes mine and my co-workers lives easier ### 34. Long Time user I have seen the product make great strides. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** Kace is a robust platform for systems management, it allows us to maintain over 500 assets with a small team of people. We have used kace since 2013 and it has definitely improved. The options allow us to be more flexible with our users than a simple WSUS rollout. **What do you dislike about KACE Unified Endpoint Manager?** The agent can become non responsive on clients for "no reason". Maintaining the agents has to be a regular task. Support is challenging to work with, their response time is significantly longer than desirable. **Recommendations to others considering KACE Unified Endpoint Manager:** The product has met our requirements, It certainly has room for improvement. I feel like the engineering group must have focused on function over form (which i respect) but it is not a modern UI, and we get complaints regarding the help desk from some users. I would implement this again at a different shop, I haven't encountered anything as feature rich that works better, certainly for the price. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Systems management. We deploy Microsoft and all third party patches with this solutions. We also manage our systems inventory and deploy a number of software packages and scripts levearging Kace. ### 35. As powerful as you let it be **Rating:** 4.0/5.0 stars **Reviewed by:** Brian S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2018 **What do you like best about KACE Unified Endpoint Manager?** There are a lot of ways to schedule automated tasks. Between scripts, image jobs, software installations, and inventory data, most of our old manual processes have been automated. **What do you dislike about KACE Unified Endpoint Manager?** Key functionality such as agent communication and patch schedules require some tweaking to get working on all platforms. **Recommendations to others considering KACE Unified Endpoint Manager:** KACE takes what about 2-3 different SDA platforms can do and rolls it all into one. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** KACE saves us a LOT of time on tasks we used to do manually. It also helps us identify problems with its easy to use reporting module. ### 36. Comprehensive System **Rating:** 5.0/5.0 stars **Reviewed by:** Sergiu P. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2018 **What do you like best about KACE Unified Endpoint Manager?** This has most of the features that you would want in a system management appliance **What do you dislike about KACE Unified Endpoint Manager?** There is a learning curve to figuring out how to use this **Recommendations to others considering KACE Unified Endpoint Manager:** read the manual **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Pushing scripts, maintaining clients up to date, checking on installed programs, warranty info, managing assets. ### 37. Kace is a solid product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Libraries | Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2018 **What do you like best about KACE Unified Endpoint Manager?** My favorite part about Kace is how easy it was to deploy and maintain. Before Kace we would have to keep an eye on what machines do and do not have patching software. It was a pain to check if the old product broke randomly, but with Kace coming into our environment that was no longer an issue. We deployed and have over 100 machines running within a day, which was excellent. **What do you dislike about KACE Unified Endpoint Manager?** Creating custom scripts and actions can be troublesome, but the training and how to videos we were able to get everything we needed and more. Once you learn how it is done it is a piece of cake from there. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Our main goal was to make sure windows updates were taken care of in a easy and structured manner. Once we got the product we realized you can update and deploy much more programs with custom scripts. Custom software we use can he pushed out with ease. ### 38. Great product, great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** Kace has enabled us to manage updates for all of our users that happen to be spread across the country. Along with this, we can manage all of our inventory without having to see each machine every day. **What do you dislike about KACE Unified Endpoint Manager?** Some features have changed that we do really miss. Other items have been on our "wish list" for quite some time and have not been implemented yet. **Recommendations to others considering KACE Unified Endpoint Manager:** Follow the guides that are available. Look on IT Ninja for others with the same questions and their solutions. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Security was a huge issue for us prior to Kace. It now allows us to manage every computer and server without having to connect to each device to run these updates. ### 39. Not intuitive **Rating:** 0.5/5.0 stars **Reviewed by:** Michelle D. | Institutional Research Analyst, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2018 **What do you like best about KACE Unified Endpoint Manager?** At the end of the day, this product does get the job done. There is plenty of detail that can be collected, and users can securely send attachments through the system. A few weeks ago, they upgraded the look. I do like the new color, font, and size scheme, but I think their efforts would have been better spent on more substantive structural changes to the product. **What do you dislike about KACE Unified Endpoint Manager?** Kace is not an intuitive product, and it seems like it is an interface that may have been great in the early 2000s. It feels like I have to click a million times to isolate that tickets I am trying to look at. The emails that send through the system are bulky and don't seem very inviting. It can be hard to track down where the meat of the information is. My organization switched from Kace to another product for about two years, then back to Kace for cost reasons, and the difference in quality between the two frustrates me every single time I use it. I am pretty sure that in the 2 year break, there were no improvements or structural changes to the product. I don't think that setting up a new ticket is intuitive at all. Overall, it is a very clunky product. **Recommendations to others considering KACE Unified Endpoint Manager:** If cost is your main concern, go for it, but if you have a little extra to put into a better ticketing system, I would reccommend it. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We use Kase as a ticket system for both IT and data oriented offices. Having a ticket system is a necessity in my field, but Kase is pretty frustrating. ### 40. Great solution with tons of options **Rating:** 4.0/5.0 stars **Reviewed by:** John H. | Systems Administrator, Civil Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2018 **What do you like best about KACE Unified Endpoint Manager?** Helpdesk is awesome, great customization options. **What do you dislike about KACE Unified Endpoint Manager?** Software deployment isn't as easy as it could possibly be. **Recommendations to others considering KACE Unified Endpoint Manager:** Do your research, and request a longer than normal trial. Be prepared to spend a lot of time configuring it especially if you plan to use the software deployment. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Easy helpdesk solution for our users and techs, windows updates on schedules for each location that vary in times. ### 41. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Brayton R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** The ticketing system is awesome. very easy to setup and use. **What do you dislike about KACE Unified Endpoint Manager?** can not manage feature updates. this is a must before we can patch with KACE **Recommendations to others considering KACE Unified Endpoint Manager:** I would recommend this product to anyone. With a bit more development this product will be amazing. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** inventory and software distribution. We are able to keep track of where our devices are and how long they haven't checked in . ### 42. KACE has served us well in multiple roles. We use it for inventory Management and Service Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2018 **What do you like best about KACE Unified Endpoint Manager?** KACE is pretty robust in the information it provides on workstations if you are able to use the KACE client. Our desktop support staff uses it extensively. KACE may not be the best each function it provides but it is a nice package that performs many functions adequately enough. **What do you dislike about KACE Unified Endpoint Manager?** Lack of support for the mobile client. Techs would like to have a more robust mobile client than is available. **Recommendations to others considering KACE Unified Endpoint Manager:** Not the best of breed in every area but overall is an affordable solution to perform multiple functions. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Inventory management that integrates with our Help desk (which uses Service Desk Product) ### 43. Excellent Device but Getting Training for It is a Wise Investment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2018 **What do you like best about KACE Unified Endpoint Manager?** Very configurable, high versatility, dependable **What do you dislike about KACE Unified Endpoint Manager?** Steep learning curve - getting the training for setting up and using the device will pay big dividends **Recommendations to others considering KACE Unified Endpoint Manager:** You need to keep the Maintenance Contract current, since it interfaces with the company servers to download driver updates. The support has greatly improved over the past several years and is IMHO excellent. Do take the time to purchase a training package - it will greatly aid the user in setting up the device, understanding the various modes for deploying images, and will give you excellent examples of routines, scripts, etc. which the KACE uses. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We use the Kace 2000 to deploy identical images of all machines. Standardized configurations and installations Once set up, it can deploy machines with a minimum of intervention Labor time and money is saved right out of the gate ### 44. KACE makes our job easier **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew S. | Network Analyst, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** System imaging and automated application installation is substantially easier than other products. We use both the K1000 and the K2000. **What do you dislike about KACE Unified Endpoint Manager?** The mobile application doesn't include all of the features that I would like as a helpdesk manager. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Multicast imaging of classroom computers reduces hands-on time for my staff. We also use the KACE ticketing systems as our organization's primary helpdesk software. ### 45. Very basic but good quality ticket management system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2018 **What do you like best about KACE Unified Endpoint Manager?** I like having the ability to cc others on tickets, to create tickets and manually update the submitter, etc, and attach related tickets. **What do you dislike about KACE Unified Endpoint Manager?** It would be nice to allow the attachment of more than one file at a time to a comment/response. Additionally, the links and formatting get a bit wonky since HTML is removed. Lastly, I can't create sorting rules in the ticket lists: I can only sort A-Z or Z-A on one column at a time, rather than establishing an order/hierarchy (e.g. by status and then by modified date). **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** I am able to filter all requests from sales staff into one location to ensure that I don't miss anything. Additionally, it makes all requests trackable and allows me to report on common trends or issues (in terms of users or common errors/requests). ### 46. Need to track everything on your network and possibly off? GET IT! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** For me personally I can run reports on metering software to show proof of use or no use of software along with asset tracking. **What do you dislike about KACE Unified Endpoint Manager?** How you can't run full reports to show actual usage time on software. The information is there when you look at the logs, but no way to make a report unless you want to spend hours entering it manually. **Recommendations to others considering KACE Unified Endpoint Manager:** Just, give it a try! It's constantly growing. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** How often software is used or not used, what items have been installed, and asset tracking. ### 47. KACE **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wireless | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** We use the K1000 and K2000. I like the Asset management appliance and the Deployment appliance. **What do you dislike about KACE Unified Endpoint Manager?** A handful of items: The service desk could be a bit beefier It would be helpful to bring back the original idea from the original KACE team of having multiple vendor hardware drivers available in the deployment device, and not just limit it to the Dell drivers. **Recommendations to others considering KACE Unified Endpoint Manager:** It is perfect for small companies with more than 75 employees and under 5000. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Asset tracking, Servicedesk ticketing system, deployment and imaging. ### 48. Kace makes connecting to our network PCs a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** It is so simple to connect to PCs on the network. The software upgrades are done automatically and the software installs are a breeze. I really like using the Kace appliance. It's made my job a whole lot easier. **What do you dislike about KACE Unified Endpoint Manager?** Sorry, nothing, it works great! I can't say anything bad about the product. It functions just as I need it to and the support has always been very helpful. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Kace makes servicing our client PCs a breeze. it saves everyone time and it's very convenient. ### 49. Great Service Desk Tools For Anyone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** The SDA is a great way to deploy windows and required software in a bunch of different ways depending on your needs. The ability for users to download and install software from the SMA provides less stress on our team and allows users more flexibility.The customization of communication emails based on the ticket status or other things allows the users to know exactly what is going thru the whole process. **What do you dislike about KACE Unified Endpoint Manager?** The user interface can be a little deceiving and setting up some features like user downloads in the SMA can be tricky. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** The ability for our users to email or visit the web interface to submit service desk requests allows our team to provide a better service to the end user. ### 50. First KACE user from back in the Dell days **Rating:** 1.5/5.0 stars **Reviewed by:** Jennifer B. | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** I like the recent updates that have been added to the systems. Have been able to image fairly well on a regular basis. **What do you dislike about KACE Unified Endpoint Manager?** Getting support on the product is very hard. Reporting function is terrible and so is the label features. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Better imaging time. ## KACE Unified Endpoint Manager Discussions - [What are the benefits and drawbacks of using KACE Unified Endpoint Manager for IT asset management?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-kace-unified-endpoint-manager-for-it-asset-management) - 1 comment - [View KACE Unified Endpoint Manager pricing details and edition comparison](https://www.g2.com/products/kace-unified-endpoint-manager/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+02%3A36%3A20+-0500&secure%5Bsession_id%5D=3a61e7ff-c7f6-4ca9-a1ba-25f5cb164cc9&secure%5Btoken%5D=cad33e12801b8d43fd60728cc91723820475e6817f91136664beb204037e2325&format=llm_user) ## KACE Unified Endpoint Manager Features **Administration** - Compression - Automation - Web Interface - Administration Console **Scope** - Endpoint Inclusiveness - Multi-OS Support **Generative AI** - AI Text Summarization **System Control** - Device Control - Application Control - Asset Management **Platform - Mobile Device Management (MDM)** - Regulation Compliant **Deployment** - Device Variety - OS Variety - Deployment Methods **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Operating System** - Multi-Systems Support - Apple Support - Android Support **Imaging** - Remote Imaging - Offline imaging - Online imaging **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Security Management** - Incident Reports - Security Validation - Compliance **Management** - Applicatons Management - Applications Consolidation - Whitelist - Blacklist - Usage Information **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security** - Remote Wipe - Security **Agentic AI - Mobile Device Management (MDM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top KACE Unified Endpoint Manager Alternatives - [Ivanti Endpoint Manager](https://www.g2.com/products/ivanti-endpoint-manager/reviews) - 4.2/5.0 (134 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,265 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) - 4.5/5.0 (1,081 reviews)