Compare Intercom and Tidio 
At a Glance
Market Segments
Small-Business (59.0% of reviews)
Small-Business (91.8% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Per Month
Intercom
Star Rating
(3,324)4.5 out of 5
Market Segments
Small-Business (59.0% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansTidio
Star Rating
(1,614)4.7 out of 5
Market Segments
Small-Business (91.8% of reviews)
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, scoring 9.3, while Tidio shines slightly brighter with a score of 9.6, indicating that Tidio may offer a more seamless live chat experience.
- Reviewers mention that Tidio's entry-level price is free, making it more accessible for small businesses compared to Intercom's starting price of $39.00, which could be a significant factor for budget-conscious users.
- G2 users highlight that Tidio has a higher ease of use rating at 9.4 compared to Intercom's 8.9, suggesting that Tidio may provide a more user-friendly interface for everyday tasks.
- Users on G2 note that Tidio's response automation feature scores 9.0, outperforming Intercom's 8.5, which indicates that Tidio may offer more effective automation tools for managing customer interactions.
- Reviewers mention that Tidio has a better overall quality of support rating at 9.3 compared to Intercom's 8.7, suggesting that Tidio may provide more reliable customer service and assistance.
- Users say that Tidio's customer and contacts database received a score of 8.8, slightly higher than Intercom's 8.7, indicating that Tidio may offer better tools for managing customer information effectively.
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Pricing
Entry-Level Pricing
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Tidio
Free Forever
Free
Per Month
For new businesses seeking to start offering great customer service. Free forever. No credit card required.
- No credit card required
- AI-supported chatbots
- Visitor details
Free Trial
Intercom
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.8
2,505
9.2
1,100
Ease of Use
8.9
2,531
9.4
1,112
Ease of Setup
8.5
1,179
9.3
868
Ease of Admin
8.7
1,130
9.3
821
Quality of Support
8.7
2,407
9.3
967
Has the product been a good partner in doing business?
8.8
1,129
9.3
775
Product Direction (% positive)
8.8
2,355
9.2
968
Features by Category
Ticket and Case Management
8.7
977
|
Verified
8.8
49
8.8
995
|
Verified
8.8
47
8.7
970
|
Verified
8.9
53
8.5
1018
|
Verified
9.0
54
8.4
559
|
Verified
8.8
40
8.9
1016
|
Verified
8.9
47
8.8
940
|
Verified
8.6
44
8.7
840
|
Verified
8.8
45
Generative AI
8.3
139
8.5
20
8.2
140
8.5
20
Communication Channels
9.0
770
|
Verified
9.1
49
8.8
970
|
Verified
8.9
47
9.4
1142
|
Verified
9.3
55
8.4
696
8.6
43
7.7
411
8.1
38
Platform
8.3
579
|
Verified
9.2
64
8.3
1072
|
Verified
9.1
607
|
Verified
8.8
683
|
Verified
9.1
67
8.7
649
|
Verified
8.8
69
8.1
878
|
Verified
8.7
53
8.1
880
|
Verified
9.2
65
Messenger
8.8
365
|
Verified
8.8
45
8.1
346
|
Verified
8.6
47
9.3
461
|
Verified
9.5
46
8.5
309
|
Verified
9.2
44
Channels
8.2
278
|
Verified
8.6
45
9.0
422
|
Verified
9.3
44
8.1
191
|
Verified
8.5
43
7.6
106
8.3
41
8.2
215
|
Verified
8.5
42
Customers
8.8
414
|
Verified
9.0
44
8.7
418
|
Verified
8.9
43
8.2
421
|
Verified
9.1
43
8.4
372
|
Verified
9.3
43
8.3
365
|
Verified
9.1
44
User Analysis
8.6
135
Not enough data
8.4
152
Not enough data
User Support
9.1
162
Not enough data
8.1
115
Not enough data
8.8
146
Not enough data
Walkthrough Type
8.9
132
Not enough data
9.0
143
Not enough data
Channels
8.8
176
7.9
31
8.4
167
8.1
31
7.6
160
7.8
31
Design
8.7
172
8.2
30
8.5
175
7.8
32
8.7
180
8.2
32
8.8
172
8.4
30
8.8
166
8.3
31
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Responses
9.4
50
Not enough data
9.2
51
Not enough data
9.2
49
Not enough data
Automation - AI Agents
8.9
29
Not enough data
9.5
31
Not enough data
Feature Not Available
Not enough data
8.7
30
Not enough data
9.4
30
Not enough data
Platform
9.4
48
Not enough data
9.4
48
Not enough data
9.4
48
Not enough data
Autonomy - AI Agents
8.9
31
Not enough data
9.1
31
Not enough data
8.9
31
Not enough data
9.1
32
Not enough data
Generative AI
Feature Not Available
Not enough data
9.1
18
Not enough data
Responses
8.8
492
8.8
432
8.8
484
8.9
426
9.1
482
8.9
426
8.9
458
8.8
410
8.7
382
8.8
367
Platform
9.5
508
9.4
445
8.9
482
8.9
397
8.8
477
8.8
397
8.7
461
8.8
393
8.5
322
8.5
294
8.9
428
8.8
345
8.9
484
9.0
408
Generative AI
Feature Not Available
8.4
71
8.4
46
8.6
69
Conversational Platform
8.7
956
8.6
75
8.7
736
8.2
70
8.8
758
8.3
71
9.0
681
8.7
75
Support Automation
8.7
760
8.7
71
8.7
801
8.3
69
8.6
418
8.6
68
8.8
708
8.5
72
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Customer Support
8.9
89
Not enough data
8.0
82
Not enough data
9.2
92
Not enough data
Automation
8.7
89
Not enough data
8.6
94
Not enough data
8.7
86
Not enough data
Artificial Intelligence
8.8
88
Not enough data
8.9
86
Not enough data
8.5
88
Not enough data
Data
Not enough data
8.8
50
Not enough data
8.8
50
Interaction
Not enough data
8.6
50
Not enough data
8.7
52
Not enough data
8.8
48
Not enough data
8.6
48
Not enough data
8.6
50
Learning
Not enough data
8.6
48
Not enough data
8.3
46
Content Generation
Not enough data
8.6
45
Not enough data
8.6
47
System
Not enough data
8.4
47
Not enough data
8.4
46
Not enough data
8.3
44
Not enough data
8.5
46
Generative AI
8.5
171
8.3
50
8.4
170
8.2
48
Feature Not Available
7.9
49
Communication
9.3
1296
|
Verified
9.4
638
|
Verified
8.9
1304
|
Verified
9.2
644
|
Verified
8.8
1053
|
Verified
8.9
438
9.2
1217
|
Verified
9.3
546
|
Verified
8.6
464
8.9
382
|
Verified
Internal Use
8.3
1072
|
Verified
9.1
607
|
Verified
8.9
959
|
Verified
9.1
509
|
Verified
8.4
912
|
Verified
9.0
506
|
Verified
8.7
1108
|
Verified
8.8
480
|
Verified
9.0
1182
|
Verified
9.0
464
|
Verified
8.6
1152
|
Verified
8.9
491
|
Verified
Generative AI
Feature Not Available
8.5
31
Self-Service Experience
9.0
552
8.7
64
8.9
552
8.9
56
Feature Not Available
Feature Not Available
8.3
392
9.0
62
8.6
437
9.1
64
Self-Service Platform
8.7
434
8.6
66
8.8
439
9.0
70
8.3
376
9.0
64
8.8
424
8.9
66
Generative AI
Feature Not Available
8.8(won by default)
10
Feature Not Available
8.8(won by default)
10
Process
9.3(won by 0.8)
71
8.5
25
9.0
68
9.1(won by 0.1)
27
9.6(won by 0.9)
71
8.7
23
Channels
9.4(won by 0.1)
72
9.3
29
8.9
71
9.3(won by 0.4)
30
9.5
74
9.7(won by 0.2)
32
8.6
65
8.7(won by 0.1)
24
8.9
66
9.1(won by 0.2)
24
Insight
9.3(won by 0.4)
70
8.9
23
9.3(won by 0.7)
71
8.6
27
9.0
67
9.3(won by 0.3)
32
9.4
67
9.6(won by 0.2)
22
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Intercom and Tidio are categorized as AI Agents, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Intercom is categorized as Customer Service Automation and Digital Customer Service Platforms
Tidio is categorized as AI Chatbots and E-Commerce Tools
Reviews
Reviewers' Company Size
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.9%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
5.0%
Other
43.2%
Retail
8.3%
Marketing and Advertising
7.6%
Information Technology and Services
5.4%
Computer Software
5.4%
Health, Wellness and Fitness
4.0%
Other
69.3%
Most Helpful Reviews
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Tidio
Most Helpful Favorable Review
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Most Helpful Critical Review
Recruitment T.
Verified User in Staffing and Recruiting
Overpriced for really no reason. There are way cheaper options out there. To add on just 1 additional operator - paying for yourself (as an admin) and then the additional seat for any other operators you are being charged on top of the base rate of just...
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Recruitment T.
Verified User in Staffing and Recruiting
Overpriced for really no reason. There are way cheaper options out there. To add on just 1 additional operator - paying for yourself (as an admin) and then the additional seat for any other operators you are being charged on top of the base rate of just...
Alternatives
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Is Tidio safe?
5 comments
MM
It seems like the text you provided is already in English. If you have a different text in an unknown language that you would like translated, please provide...Read more
What is Tidio?
3 comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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