Compare Intercom and SnatchBot 
At a Glance
Market Segments
Small-Business (59.0% of reviews)
Mid-Market (67.7% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
No pricing available
Intercom
Star Rating
(3,327)4.5 out of 5
Market Segments
Small-Business (59.0% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansSnatchBot
Star Rating
(33)4.7 out of 5
Market Segments
Mid-Market (67.7% of reviews)
Entry-Level Pricing
No pricing available
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Intercom vs SnatchBot
- Reviewers felt that SnatchBot meets the needs of their business better than Intercom.
- When comparing quality of ongoing product support, reviewers felt that SnatchBot is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SnatchBot over Intercom.
Pricing
Entry-Level Pricing
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
SnatchBot
No pricing availableFree Trial
Intercom
Free Trial is available
SnatchBot
No trial information availableRatings
Meets Requirements
8.8
2,508
9.7
28
Ease of Use
8.9
2,534
9.8
28
Ease of Setup
8.5
1,180
Not enough data
Ease of Admin
8.7
1,130
Not enough data
Quality of Support
8.7
2,410
9.8
27
Has the product been a good partner in doing business?
8.8
1,129
Not enough data
Product Direction (% positive)
8.8
2,358
9.6
27
Features by Category
Ticket and Case Management
8.7
979
|
Verified
Not enough data
8.8
997
|
Verified
Not enough data
8.7
972
|
Verified
Not enough data
8.5
1020
|
Verified
Not enough data
8.4
561
|
Verified
Not enough data
8.9
1018
|
Verified
Not enough data
8.8
942
|
Verified
Not enough data
8.7
842
|
Verified
Not enough data
Generative AI
8.3
141
Not enough data
8.2
142
Not enough data
Communication Channels
9.0
772
|
Verified
Not enough data
8.8
972
|
Verified
Not enough data
9.4
1144
|
Verified
Not enough data
8.4
698
Not enough data
7.7
413
Not enough data
Platform
8.3
581
|
Verified
Not enough data
8.3
1074
|
Verified
Not enough data
8.8
685
|
Verified
Not enough data
8.7
651
|
Verified
Not enough data
8.1
880
|
Verified
Not enough data
8.1
882
|
Verified
Not enough data
Messenger
8.8
367
|
Verified
Not enough data
8.1
348
|
Verified
Not enough data
9.3
463
|
Verified
Not enough data
8.5
311
|
Verified
Not enough data
Channels
8.1
280
|
Verified
Not enough data
9.0
424
|
Verified
Not enough data
8.0
193
|
Verified
Not enough data
7.5
108
Not enough data
8.2
217
|
Verified
Not enough data
Customers
8.8
416
|
Verified
Not enough data
8.7
420
|
Verified
Not enough data
8.2
423
|
Verified
Not enough data
8.4
374
|
Verified
Not enough data
8.2
367
|
Verified
Not enough data
User Analysis
8.6
136
Not enough data
8.4
153
Not enough data
User Support
9.1
163
Not enough data
8.1
116
Not enough data
8.8
147
Not enough data
Walkthrough Type
8.9
133
Not enough data
9.0
144
Not enough data
Channels
8.8
176
Not enough data
8.4
167
Not enough data
7.6
160
Not enough data
Design
8.7
172
Not enough data
8.5
175
Not enough data
8.7
180
Not enough data
8.8
172
Not enough data
8.8
166
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
9.2
52
Not enough data
9.2
53
Not enough data
9.1
51
Not enough data
Automation - AI Agents
8.7
31
Not enough data
9.2
33
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
9.3
32
Not enough data
Platform
9.4
50
Not enough data
9.3
50
Not enough data
9.3
50
Not enough data
Autonomy - AI Agents
8.8
33
Not enough data
9.0
33
Not enough data
8.8
33
Not enough data
8.9
34
Not enough data
Generative AI
Feature Not Available
Not enough data
9.1
20
Not enough data
Responses
8.8
493
Not enough data
8.8
485
Not enough data
9.1
483
Not enough data
8.9
459
Not enough data
8.7
383
Not enough data
Platform
9.5
509
Not enough data
8.9
483
Not enough data
8.8
478
Not enough data
8.7
462
Not enough data
8.5
323
Not enough data
8.9
429
Not enough data
8.9
485
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
47
Not enough data
Conversational Platform
8.7
958
Not enough data
8.7
738
Not enough data
8.8
760
Not enough data
9.0
683
Not enough data
Support Automation
8.7
762
Not enough data
8.7
803
Not enough data
8.6
420
Not enough data
8.8
710
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
8.9
90
Not enough data
8.0
83
Not enough data
9.2
93
Not enough data
Automation
8.7
90
Not enough data
8.6
95
Not enough data
8.7
87
Not enough data
Artificial Intelligence
8.7
89
Not enough data
8.9
87
Not enough data
8.5
89
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
8.5
173
Not enough data
8.4
172
Not enough data
Feature Not Available
Not enough data
Communication
9.3
1298
|
Verified
Not enough data
8.9
1306
|
Verified
Not enough data
8.8
1055
|
Verified
Not enough data
9.2
1219
|
Verified
Not enough data
8.6
466
Not enough data
Internal Use
8.3
1074
|
Verified
Not enough data
8.9
961
|
Verified
Not enough data
8.4
914
|
Verified
Not enough data
8.7
1110
|
Verified
Not enough data
9.0
1184
|
Verified
Not enough data
8.6
1154
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
9.0
552
Not enough data
8.9
552
Not enough data
Feature Not Available
Not enough data
8.3
392
Not enough data
8.6
437
Not enough data
Self-Service Platform
8.7
434
Not enough data
8.8
439
Not enough data
8.3
376
Not enough data
8.8
424
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
71
Not enough data
9.0(won by default)
68
Not enough data
9.6(won by default)
71
Not enough data
Channels
9.4(won by default)
72
Not enough data
8.9(won by default)
71
Not enough data
9.5(won by default)
74
Not enough data
8.6(won by default)
65
Not enough data
8.9(won by default)
66
Not enough data
Insight
9.3(won by default)
70
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
67
Not enough data
9.4(won by default)
67
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Intercom and SnatchBot share no categories
Unique Categories
Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
SnatchBot is categorized as Bot Platforms
Reviews
Reviewers' Company Size
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SnatchBot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.9%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
5.0%
Other
43.2%
Information Technology and Services
48.4%
Retail
6.5%
Supermarkets
3.2%
Restaurants
3.2%
Newspapers
3.2%
Other
35.5%
Most Helpful Reviews
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
SnatchBot
Most Helpful Favorable Review
Lorcan C.
Verified User in Newspapers
The platform is very intuitive, one can really build a chatbot in 5 clicks, especially if using the templates from the Store. And beyond that, if one wants to create something truly personalized, there are all the tools one could imagine for a chatbot,...
Most Helpful Critical Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Lorcan C.
Verified User in Newspapers
The platform is very intuitive, one can really build a chatbot in 5 clicks, especially if using the templates from the Store. And beyond that, if one wants to create something truly personalized, there are all the tools one could imagine for a chatbot,...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Alternatives
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
SnatchBot has no discussions with answers
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