Compare Intercom and Olark 
At a Glance
Market Segments
Small-Business (59.1% of reviews)
Small-Business (49.8% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
$17 per month
Intercom
Star Rating
(3,361)4.5 out of 5
Market Segments
Small-Business (59.1% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansOlark
Star Rating
(223)4.3 out of 5
Market Segments
Small-Business (49.8% of reviews)
Entry-Level Pricing
$17 per month
Learn more about OlarkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Olark excels in its live chat functionality, with a score of 9.3, making it easy for small businesses to engage with customers in real-time. In contrast, Intercom also offers strong live chat features but scores slightly lower at 9.5, indicating a more robust overall experience.
- Reviewers mention that Olark's ease of use is a standout feature, scoring 9.3, which is particularly beneficial for small businesses with limited technical resources. Intercom, while still user-friendly, has a slightly lower score of 8.9, suggesting that it may require a bit more time to navigate.
- G2 users highlight Olark's ticket creation user experience, scoring 8.7, as straightforward and efficient. However, Intercom's ticket response user experience scores higher at 8.8, indicating that users may find it easier to manage and respond to tickets once they are created.
- Users on G2 report that Olark's customization interface scores 8.5, allowing for a decent level of personalization. In comparison, Intercom shines with a higher score of 8.3, but it is noted that some users find its customization options to be more complex and less intuitive.
- Reviewers mention that Olark's customer support quality is rated at 8.8, which is generally well-received, especially for small businesses needing quick assistance. Intercom's support quality is slightly lower at 8.7, indicating that while it is still effective, there may be room for improvement in response times.
- Users say that Olark's pricing is more accessible, starting at $17 per month, making it a favorable option for small businesses. In contrast, Intercom's entry-level price of $39.00 may be a barrier for some, despite its higher overall ratings in certain features.
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Pricing
Entry-Level Pricing
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
Free Trial
Intercom
Free Trial is available
Olark
Free Trial is available
Ratings
Meets Requirements
8.8
2,543
8.9
208
Ease of Use
8.9
2,571
9.3
210
Ease of Setup
8.5
1,210
9.0
112
Ease of Admin
8.7
1,150
9.0
114
Quality of Support
8.7
2,444
8.8
173
Has the product been a good partner in doing business?
8.8
1,150
9.1
107
Product Direction (% positive)
8.8
2,395
8.2
209
Features by Category
Ticket and Case Management
8.7
1000
|
Verified
Not enough data
8.8
1018
|
Verified
Not enough data
8.7
993
|
Verified
Not enough data
8.6
1041
|
Verified
Not enough data
8.4
582
|
Verified
Not enough data
8.9
1039
|
Verified
Not enough data
8.8
962
|
Verified
Not enough data
8.6
863
|
Verified
Not enough data
Generative AI
8.3
160
Not enough data
8.2
162
Not enough data
Communication Channels
9.0
793
|
Verified
Not enough data
8.8
993
|
Verified
Not enough data
9.4
1165
|
Verified
Not enough data
8.4
718
Not enough data
7.7
433
Not enough data
Platform
8.3
602
|
Verified
Not enough data
8.3
1101
|
Verified
7.7
97
|
Verified
8.8
706
|
Verified
Not enough data
8.7
672
|
Verified
Not enough data
8.1
900
|
Verified
Not enough data
8.1
903
|
Verified
Not enough data
Messenger
8.8
369
|
Verified
Not enough data
8.1
350
|
Verified
Not enough data
9.3
465
|
Verified
Not enough data
8.5
313
|
Verified
Not enough data
Channels
8.1
281
|
Verified
Not enough data
9.0
426
|
Verified
Not enough data
8.0
195
|
Verified
Not enough data
7.4
109
Not enough data
8.2
219
|
Verified
Not enough data
Customers
8.8
417
|
Verified
Not enough data
8.6
421
|
Verified
Not enough data
8.2
424
|
Verified
Not enough data
8.4
375
|
Verified
Not enough data
8.2
367
|
Verified
Not enough data
User Analysis
8.6
137
Not enough data
8.3
154
Not enough data
User Support
9.1
164
Not enough data
8.1
116
Not enough data
8.8
148
Not enough data
Walkthrough Type
8.9
133
Not enough data
9.0
144
Not enough data
Channels
8.8
187
Not enough data
8.4
178
Not enough data
7.6
168
Not enough data
Design
8.6
183
Not enough data
8.5
185
Not enough data
8.8
191
Not enough data
8.8
182
Not enough data
8.8
176
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
9.2
61
Not enough data
9.1
63
Not enough data
9.0
61
Not enough data
Automation - AI Agents
8.5
41
Not enough data
9.1
43
Not enough data
Feature Not Available
Not enough data
8.3
42
Not enough data
9.0
42
Not enough data
Platform
9.3
60
Not enough data
9.0
60
Not enough data
9.1
60
Not enough data
Autonomy - AI Agents
8.6
43
Not enough data
8.8
44
Not enough data
8.8
43
Not enough data
8.8
45
Not enough data
Generative AI
Feature Not Available
Not enough data
9.0
30
Not enough data
Responses
8.8
510
Not enough data
8.8
501
Not enough data
9.1
499
Not enough data
8.9
475
Not enough data
8.7
399
Not enough data
Platform
9.5
526
Not enough data
8.9
499
Not enough data
8.8
495
Not enough data
8.7
478
Not enough data
8.5
339
Not enough data
8.9
445
Not enough data
8.9
501
Not enough data
Generative AI
Feature Not Available
Not enough data
8.5
63
Not enough data
Conversational Platform
8.7
984
Not enough data
8.7
763
Not enough data
8.8
785
Not enough data
9.0
707
Not enough data
Support Automation
8.7
788
Not enough data
8.7
828
Not enough data
8.6
446
Not enough data
8.8
736
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
8.8
100
Not enough data
8.0
91
Not enough data
9.2
102
Not enough data
Automation
8.7
100
Not enough data
8.6
105
Not enough data
8.7
97
Not enough data
Artificial Intelligence
8.7
99
Not enough data
8.9
97
Not enough data
8.5
99
Not enough data
Generative AI
8.4
193
Feature Not Available
8.4
192
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.3
1322
|
Verified
9.3
110
|
Verified
8.9
1330
|
Verified
8.8
108
|
Verified
8.8
1079
|
Verified
8.2
54
9.2
1243
|
Verified
9.7
5
8.6
487
Not enough data
Internal Use
8.3
1101
|
Verified
7.7
97
|
Verified
8.8
985
|
Verified
8.9
102
|
Verified
8.4
937
|
Verified
8.3
74
|
Verified
8.7
1134
|
Verified
8.0
5
9.0
1208
|
Verified
8.1
6
8.6
1176
|
Verified
8.7
32
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
9.0
570
Not enough data
9.0
569
Not enough data
Feature Not Available
Not enough data
8.3
409
Not enough data
8.5
455
Not enough data
Self-Service Platform
8.7
452
Not enough data
8.8
457
Not enough data
8.3
394
Not enough data
8.8
441
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
77
Not enough data
9.0(won by default)
74
Not enough data
9.6(won by default)
77
Not enough data
Channels
9.5(won by default)
77
Not enough data
8.8(won by default)
76
Not enough data
9.5(won by default)
80
Not enough data
8.5(won by default)
70
Not enough data
8.8(won by default)
72
Not enough data
Insight
9.2(won by default)
75
Not enough data
9.3(won by default)
76
Not enough data
8.9(won by default)
72
Not enough data
9.4(won by default)
72
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Intercom and Olark are categorized as Live Chat
Unique Categories
Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Help Desk, and Customer Self-Service
Olark has no unique categories
Reviews
Reviewers' Company Size
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.1%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
4.9%
Other
43.1%
Computer Software
19.6%
Internet
11.4%
Retail
6.4%
Education Management
4.6%
Marketing and Advertising
4.1%
Other
53.9%
Most Helpful Reviews
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Olark
Most Helpful Favorable Review
Kristin H.
Verified User in Higher Education
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
Most Helpful Critical Review
Joe P.
Verified User in Computer Software
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Kristin H.
Verified User in Higher Education
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Joe P.
Verified User in Computer Software
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What is Olark chat?
1 comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
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