Compare Intercom and LivePerson 
At a Glance
Market Segments
Small-Business (59.0% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Contact Us
Intercom
Star Rating
(3,324)4.5 out of 5
Market Segments
Small-Business (59.0% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansLivePerson
Star Rating
(164)4.2 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LivePerson excels in its live chat functionality, scoring a remarkable 9.3, while Intercom also performs well with a score of 9.6. Reviewers mention that Intercom's live chat offers more customization options, enhancing user engagement.
- Reviewers mention that Intercom's email channel support is outstanding, with a score of 9.5, compared to LivePerson's performance in this area, which is not highlighted as strongly. Users on G2 appreciate the seamless integration of email into their workflows with Intercom.
- G2 users highlight that LivePerson's ticket creation user experience is rated at 8.7, which is competitive, but Intercom shines with an 8.8 in ticket response user experience. Reviewers say that Intercom's automation features streamline ticket management significantly.
- Users say that Intercom's knowledge base is rated highly at 9.0, providing a robust self-service experience, while LivePerson's knowledge base is rated lower at 8.3. Reviewers mention that this difference impacts the overall customer support experience.
- Reviewers mention that LivePerson's AI capabilities, particularly in response automation, score 8.5, but Intercom outperforms with a score of 9.1 in natural language understanding (NLU). Users report that this leads to more accurate and context-aware interactions with customers.
- Users on G2 report that Intercom's proactive engagement features, scoring 9.0, significantly enhance customer interaction, while LivePerson's score of 8.4 indicates room for improvement. Reviewers say that this proactive approach helps in retaining customer interest and satisfaction.
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Pricing
Entry-Level Pricing
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Free Trial
Intercom
Free Trial is available
LivePerson
No trial information availableRatings
Meets Requirements
8.8
2,505
8.5
146
Ease of Use
8.9
2,531
8.3
148
Ease of Setup
8.5
1,179
7.9
77
Ease of Admin
8.7
1,130
8.2
76
Quality of Support
8.7
2,407
8.3
145
Has the product been a good partner in doing business?
8.8
1,129
8.1
78
Product Direction (% positive)
8.8
2,355
5.2
143
Features by Category
Ticket and Case Management
8.7
977
|
Verified
Not enough data
8.8
995
|
Verified
Not enough data
8.7
970
|
Verified
Not enough data
8.5
1018
|
Verified
Not enough data
8.4
559
|
Verified
Not enough data
8.9
1016
|
Verified
Not enough data
8.8
940
|
Verified
Not enough data
8.7
840
|
Verified
Not enough data
Generative AI
8.3
139
Not enough data
8.2
140
Not enough data
Communication Channels
9.0
770
|
Verified
Not enough data
8.8
970
|
Verified
Not enough data
9.4
1142
|
Verified
Not enough data
8.4
696
Not enough data
7.7
411
Not enough data
Platform
8.3
579
|
Verified
Not enough data
8.3
1072
|
Verified
7.7
28
|
Verified
8.8
683
|
Verified
Not enough data
8.7
649
|
Verified
Not enough data
8.1
878
|
Verified
Not enough data
8.1
880
|
Verified
Not enough data
Messenger
8.8
365
|
Verified
Not enough data
8.1
346
|
Verified
Not enough data
9.3
461
|
Verified
Not enough data
8.5
309
|
Verified
Not enough data
Channels
8.2
278
|
Verified
Not enough data
9.0
422
|
Verified
Not enough data
8.1
191
|
Verified
Not enough data
7.6
106
Not enough data
8.2
215
|
Verified
Not enough data
Customers
8.8
414
|
Verified
Not enough data
8.7
418
|
Verified
Not enough data
8.2
421
|
Verified
Not enough data
8.4
372
|
Verified
Not enough data
8.3
365
|
Verified
Not enough data
User Analysis
8.6
135
Not enough data
8.4
152
Not enough data
User Support
9.1
162
Not enough data
8.1
115
Not enough data
8.8
146
Not enough data
Walkthrough Type
8.9
132
Not enough data
9.0
143
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
8.8
176
Not enough data
8.4
167
Not enough data
7.6
160
Not enough data
Design
8.7
172
Not enough data
8.5
175
Not enough data
8.7
180
Not enough data
8.8
172
Not enough data
8.8
166
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
9.4
50
8.0
51
9.2
51
8.1
55
9.2
49
8.3
56
Automation - AI Agents
8.9
29
Not enough data
9.5
31
Not enough data
Feature Not Available
Not enough data
8.7
30
Not enough data
9.4
30
Not enough data
Platform
9.4
48
8.6
52
9.4
48
8.7
20
9.4
48
8.1
53
Autonomy - AI Agents
8.9
31
Not enough data
9.1
31
Not enough data
8.9
31
Not enough data
9.1
32
Not enough data
Generative AI
Feature Not Available
Not enough data
9.1
18
Not enough data
Responses
8.8
492
8.8
10
8.8
484
8.8
11
9.1
482
9.1
13
8.9
458
8.8
10
8.7
382
8.8
7
Platform
9.5
508
9.2
11
8.9
482
9.0
10
8.8
477
8.9
12
8.7
461
8.0
11
8.5
322
8.5
9
8.9
428
9.1
9
8.9
484
8.7
9
Generative AI
Feature Not Available
8.6
6
8.4
46
8.9
6
Conversational Platform
8.7
956
6.8
16
8.7
736
8.0
16
8.8
758
8.1
13
9.0
681
8.4
16
Support Automation
8.7
760
8.0
15
8.7
801
8.0
16
8.6
418
8.7
17
8.8
708
7.8
17
Generative AI
Feature Not Available
8.3
7
Feature Not Available
8.6
7
Customer Support
8.9
89
8.1
6
8.0
82
Not enough data
9.2
92
8.3
6
Automation
8.7
89
8.7
5
8.6
94
8.1
6
8.7
86
8.3
6
Artificial Intelligence
8.8
88
7.9
7
8.9
86
8.6
6
8.5
88
8.3
7
Generative AI
Not enough data
9.0
5
Not enough data
9.3
5
Generative AI
8.5
171
Not enough data
8.4
170
Not enough data
Feature Not Available
Not enough data
Communication
9.3
1296
|
Verified
9.1
30
|
Verified
8.9
1304
|
Verified
8.8
29
|
Verified
8.8
1053
|
Verified
7.5
14
9.2
1217
|
Verified
8.6
22
|
Verified
8.6
464
8.7
10
|
Verified
Internal Use
8.3
1072
|
Verified
7.7
28
|
Verified
8.9
959
|
Verified
8.4
21
|
Verified
8.4
912
|
Verified
8.6
17
|
Verified
8.7
1108
|
Verified
8.0
22
|
Verified
9.0
1182
|
Verified
9.0
18
|
Verified
8.6
1152
|
Verified
7.7
24
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
9.0
552
8.3
12
8.9
552
7.7
5
Feature Not Available
Not enough data
8.3
392
7.9
7
8.6
437
7.9
8
Self-Service Platform
8.7
434
7.9
8
8.8
439
8.1
8
8.3
376
8.3
8
8.8
424
8.7
5
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
71
Not enough data
9.0(won by default)
68
Not enough data
9.6(won by default)
71
Not enough data
Channels
9.4(won by default)
72
Not enough data
8.9(won by 0.2)
71
8.7
5
9.5(won by default)
74
Not enough data
8.6(won by default)
65
Not enough data
8.9(won by default)
66
Not enough data
Insight
9.3(won by default)
70
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
67
Not enough data
9.4(won by default)
67
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Intercom and LivePerson are categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents, Conversational Support, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Intercom is categorized as Shared Inbox, Customer Communications Management, Digital Adoption Platform, and Help Desk
Reviews
Reviewers' Company Size
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.9%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
5.0%
Other
43.2%
Internet
16.9%
Retail
16.3%
Telecommunications
8.8%
Insurance
4.4%
Computer Software
4.4%
Other
49.4%
Most Helpful Reviews
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
LivePerson
Most Helpful Favorable Review
Jenny P.
Verified User in Philanthropy
Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.
Most Helpful Critical Review
Jarl Gustaf J.
Verified User in Computer Software
Underwhelming customer support. Not responding to emails, dodging important questions about the robustness of their backend and security, and ultimately ignoring a request for confirmation of termination. Very poor performance from the product and legacy...
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Jenny P.
Verified User in Philanthropy
Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Jarl Gustaf J.
Verified User in Computer Software
Underwhelming customer support. Not responding to emails, dodging important questions about the robustness of their backend and security, and ultimately ignoring a request for confirmation of termination. Very poor performance from the product and legacy...
Alternatives
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
how to use canned responses in LIveEngage if the hot keys combination is not working
1 comment
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
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