Compare Intercom and JivoChat 
At a Glance
Market Segments
Small-Business (59.0% of reviews)
Mid-Market (66.0% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
No pricing available
Intercom
Star Rating
(3,324)4.5 out of 5
Market Segments
Small-Business (59.0% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansJivoChat
Star Rating
(50)4.6 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about JivoChatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, JivoChat also performs well with a score of 9.6, but users note that its interface is slightly more intuitive for new users.
- Reviewers mention that JivoChat's Multi-Channel Coverage is impressive, scoring 8.8, allowing businesses to engage customers across various platforms effectively. Intercom, while strong at 8.8 as well, is noted for its more robust integration capabilities with other tools.
- Users on G2 highlight that Intercom's Ticket Collaboration feature, scoring 8.8, is particularly beneficial for teams working together on customer issues. JivoChat, however, has a slightly lower score in this area, which users say can limit collaborative efforts.
- G2 users report that JivoChat's Customization Interface scores 9.3, making it easier for businesses to tailor their chat experience. Intercom's score of 8.5 indicates it offers customization options, but users mention that it can be less user-friendly compared to JivoChat.
- Reviewers mention that Intercom's Knowledge Base feature, scoring 9.2, is highly effective for self-service support, allowing customers to find answers quickly. JivoChat's score of 8.3 indicates it has room for improvement in this area, as users report it lacks some depth in content.
- Users say that JivoChat's Feedback Collection feature, scoring 9.3, is particularly strong, allowing businesses to gather insights easily. Intercom, while effective, scores lower in this area, with users noting that its feedback tools could be more streamlined.
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Customer Self-Service
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Pricing
Entry-Level Pricing
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
JivoChat
No pricing availableFree Trial
Intercom
Free Trial is available
JivoChat
No trial information availableRatings
Meets Requirements
8.8
2,505
9.3
39
Ease of Use
8.9
2,531
9.6
40
Ease of Setup
8.5
1,179
9.5
29
Ease of Admin
8.7
1,130
9.5
29
Quality of Support
8.7
2,407
8.9
41
Has the product been a good partner in doing business?
8.8
1,129
9.1
29
Product Direction (% positive)
8.8
2,355
8.8
40
Features by Category
Ticket and Case Management
8.7
977
|
Verified
Not enough data
8.8
995
|
Verified
Not enough data
8.7
970
|
Verified
Not enough data
8.5
1018
|
Verified
Not enough data
8.4
559
|
Verified
Not enough data
8.9
1016
|
Verified
Not enough data
8.8
940
|
Verified
Not enough data
8.7
840
|
Verified
Not enough data
Generative AI
8.3
139
Not enough data
8.2
140
Not enough data
Communication Channels
9.0
770
|
Verified
Not enough data
8.8
970
|
Verified
Not enough data
9.4
1142
|
Verified
Not enough data
8.4
696
Not enough data
7.7
411
Not enough data
Platform
8.3
579
|
Verified
Not enough data
8.3
1072
|
Verified
9.3
39
|
Verified
8.8
683
|
Verified
Not enough data
8.7
649
|
Verified
Not enough data
8.1
878
|
Verified
Not enough data
8.1
880
|
Verified
Not enough data
Messenger
8.8
365
|
Verified
Not enough data
8.1
346
|
Verified
Not enough data
9.3
461
|
Verified
Not enough data
8.5
309
|
Verified
Not enough data
Channels
8.2
278
|
Verified
Not enough data
9.0
422
|
Verified
Not enough data
8.1
191
|
Verified
Not enough data
7.6
106
Not enough data
8.2
215
|
Verified
Not enough data
Customers
8.8
414
|
Verified
Not enough data
8.7
418
|
Verified
Not enough data
8.2
421
|
Verified
Not enough data
8.4
372
|
Verified
Not enough data
8.3
365
|
Verified
Not enough data
User Analysis
8.6
135
Not enough data
8.4
152
Not enough data
User Support
9.1
162
Not enough data
8.1
115
Not enough data
8.8
146
Not enough data
Walkthrough Type
8.9
132
Not enough data
9.0
143
Not enough data
Channels
8.8
176
Not enough data
8.4
167
Not enough data
7.6
160
Not enough data
Design
8.7
172
Not enough data
8.5
175
Not enough data
8.7
180
Not enough data
8.8
172
Not enough data
8.8
166
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
9.4
50
Not enough data
9.2
51
Not enough data
9.2
49
Not enough data
Automation - AI Agents
8.9
29
Not enough data
9.5
31
Not enough data
Feature Not Available
Not enough data
8.7
30
Not enough data
9.4
30
Not enough data
Platform
9.4
48
Not enough data
9.4
48
Not enough data
9.4
48
Not enough data
Autonomy - AI Agents
8.9
31
Not enough data
9.1
31
Not enough data
8.9
31
Not enough data
9.1
32
Not enough data
Generative AI
Feature Not Available
Not enough data
9.1
18
Not enough data
Responses
8.8
492
Not enough data
8.8
484
Not enough data
9.1
482
Not enough data
8.9
458
Not enough data
8.7
382
Not enough data
Platform
9.5
508
Not enough data
8.9
482
Not enough data
8.8
477
Not enough data
8.7
461
Not enough data
8.5
322
Not enough data
8.9
428
Not enough data
8.9
484
Not enough data
Generative AI
Feature Not Available
Feature Not Available
8.4
46
Feature Not Available
Conversational Platform
8.7
956
Not enough data
8.7
736
Not enough data
8.8
758
Not enough data
9.0
681
Not enough data
Support Automation
8.7
760
Not enough data
8.7
801
Not enough data
8.6
418
Not enough data
8.8
708
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
8.9
89
Not enough data
8.0
82
Not enough data
9.2
92
Not enough data
Automation
8.7
89
Not enough data
8.6
94
Not enough data
8.7
86
Not enough data
Artificial Intelligence
8.8
88
Not enough data
8.9
86
Not enough data
8.5
88
Not enough data
Generative AI
8.5
171
Feature Not Available
8.4
170
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.3
1296
|
Verified
9.6
39
|
Verified
8.9
1304
|
Verified
9.2
39
|
Verified
8.8
1053
|
Verified
9.4
36
9.2
1217
|
Verified
9.3
38
|
Verified
8.6
464
7.4
7
Internal Use
8.3
1072
|
Verified
9.3
39
|
Verified
8.9
959
|
Verified
9.5
38
|
Verified
8.4
912
|
Verified
8.8
36
|
Verified
8.7
1108
|
Verified
8.2
38
9.0
1182
|
Verified
9.2
37
|
Verified
8.6
1152
|
Verified
9.3
38
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
9.0
552
Not enough data
8.9
552
Not enough data
Feature Not Available
Not enough data
8.3
392
Not enough data
8.6
437
Not enough data
Self-Service Platform
8.7
434
Not enough data
8.8
439
Not enough data
8.3
376
Not enough data
8.8
424
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
71
Not enough data
9.0(won by default)
68
Not enough data
9.6(won by default)
71
Not enough data
Channels
9.4(won by default)
72
Not enough data
8.9(won by default)
71
Not enough data
9.5(won by default)
74
Not enough data
8.6(won by default)
65
Not enough data
8.9(won by default)
66
Not enough data
Insight
9.3(won by default)
70
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
67
Not enough data
9.4(won by default)
67
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Unique Categories
JivoChat has no unique categories
Reviews
Reviewers' Company Size
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JivoChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.9%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
5.0%
Other
43.2%
Information Technology and Services
42.6%
Computer & Network Security
10.6%
Oil & Energy
6.4%
Retail
4.3%
Marketing and Advertising
4.3%
Other
31.9%
Most Helpful Reviews
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
JivoChat
Most Helpful Favorable Review
Lain A.
Verified User in Information Technology and Services
Before knowing JivoChat we spent a good time reviewing other live chat programs, and JivoChat seemed perfect to us from the moment we saw it and even more when we deployed it on our website. From the first moment it has allowed us to communicate with our...
Most Helpful Critical Review
Daniel T.
Verified User in Financial Services
I find the setup process for JivoChat to be somewhat confusing and time-consuming.
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Lain A.
Verified User in Information Technology and Services
Before knowing JivoChat we spent a good time reviewing other live chat programs, and JivoChat seemed perfect to us from the moment we saw it and even more when we deployed it on our website. From the first moment it has allowed us to communicate with our...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Daniel T.
Verified User in Financial Services
I find the setup process for JivoChat to be somewhat confusing and time-consuming.
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
JivoChat has no more discussions with answers
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