Compare Instabot and Intercom 
At a Glance
Market Segments
Small-Business (62.0% of reviews)
Small-Business (59.0% of reviews)
Entry-Level Pricing
No pricing available
$39.00 1 Seat Per Month
Instabot
Star Rating
(52)4.5 out of 5
Market Segments
Small-Business (62.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InstabotIntercom
Star Rating
(3,324)4.5 out of 5
Market Segments
Small-Business (59.0% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Instabot's Live Chat scored lower at 8.5, with users noting it lacks some advanced functionalities found in Intercom.
- Reviewers mention that Instabot shines in Quality of Support, achieving a score of 9.5, with many users praising the responsiveness and helpfulness of the support team. Intercom, while still strong at 8.7, does not match the level of support reported by Instabot users.
- G2 users highlight that Intercom's Customization Interface is user-friendly, scoring 8.5, allowing for tailored experiences. However, users on G2 report that Instabot's Customization Interface is slightly better at 8.6, providing more flexibility in design and functionality.
- Users say that both platforms perform well in Automation, but Instabot's Customer Interaction Automation feature stands out with a score of 9.4, as reviewers mention it effectively streamlines customer engagement processes. Intercom's automation features, while solid, do not reach the same level of efficiency.
- Reviewers mention that Intercom's Multi-Channel Coverage is robust, scoring 8.8, which allows businesses to engage customers across various platforms effectively. Instabot, however, also performs well with a score of 8.9, with users noting its strong integration with social media channels.
- Users report that both products have strong Analytics capabilities, but Instabot's Visitor Activity tracking received a higher score of 9.1, with reviewers mentioning it provides deeper insights into user behavior compared to Intercom's analytics features, which scored 8.2.
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Live Chat
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Pricing
Entry-Level Pricing
Instabot
No pricing availableIntercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Free Trial
Instabot
Free Trial is available
Intercom
Free Trial is available
Ratings
Meets Requirements
8.8
39
8.8
2,508
Ease of Use
9.4
39
8.9
2,534
Ease of Setup
9.3
35
8.5
1,180
Ease of Admin
9.0
35
8.7
1,130
Quality of Support
9.5
37
8.7
2,410
Has the product been a good partner in doing business?
9.4
35
8.8
1,129
Product Direction (% positive)
9.4
37
8.8
2,358
Features by Category
Ticket and Case Management
Not enough data
8.7
979
|
Verified
Not enough data
8.8
997
|
Verified
Not enough data
8.7
972
|
Verified
Not enough data
8.5
1020
|
Verified
Not enough data
8.4
561
|
Verified
Not enough data
8.9
1018
|
Verified
Not enough data
8.8
942
|
Verified
Not enough data
8.7
842
|
Verified
Generative AI
Not enough data
8.3
141
Not enough data
8.2
142
Communication Channels
Not enough data
9.0
772
|
Verified
Not enough data
8.8
972
|
Verified
Not enough data
9.4
1144
|
Verified
Not enough data
8.4
698
Not enough data
7.7
413
Platform
Not enough data
8.3
581
|
Verified
Not enough data
8.3
1074
|
Verified
Not enough data
8.8
685
|
Verified
Not enough data
8.7
651
|
Verified
Not enough data
8.1
880
|
Verified
Not enough data
8.1
882
|
Verified
Messenger
8.9
16
|
Verified
8.8
367
|
Verified
7.8
12
|
Verified
8.1
348
|
Verified
8.5
12
|
Verified
9.3
463
|
Verified
8.6
18
|
Verified
8.5
311
|
Verified
Channels
Not enough data
8.1
280
|
Verified
9.1
19
|
Verified
9.0
424
|
Verified
8.3
6
|
Verified
8.0
193
|
Verified
Not enough data
7.5
108
8.3
5
|
Verified
8.2
217
|
Verified
Customers
9.2
12
|
Verified
8.8
416
|
Verified
8.6
12
|
Verified
8.7
420
|
Verified
8.6
15
|
Verified
8.2
423
|
Verified
9.3
16
|
Verified
8.4
374
|
Verified
9.7
10
|
Verified
8.2
367
|
Verified
User Analysis
Not enough data
8.6
136
Not enough data
8.4
153
User Support
Not enough data
9.1
163
Not enough data
8.1
116
Not enough data
8.8
147
Walkthrough Type
Not enough data
8.9
133
Not enough data
9.0
144
Channels
Not enough data
8.8
176
Not enough data
8.4
167
Not enough data
7.6
160
Design
Not enough data
8.7
172
Not enough data
8.5
175
Not enough data
8.7
180
Not enough data
8.8
172
Not enough data
8.8
166
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
9.2
52
Not enough data
9.2
53
Not enough data
9.1
51
Automation - AI Agents
Not enough data
8.7
31
Not enough data
9.2
33
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
9.3
32
Platform
Not enough data
9.4
50
Not enough data
9.3
50
Not enough data
9.3
50
Autonomy - AI Agents
Not enough data
8.8
33
Not enough data
9.0
33
Not enough data
8.8
33
Not enough data
8.9
34
Generative AI
Not enough data
Feature Not Available
Not enough data
9.1
20
Responses
Not enough data
8.8
493
Not enough data
8.8
485
Not enough data
9.1
483
Not enough data
8.9
459
Not enough data
8.7
383
Platform
Not enough data
9.5
509
Not enough data
8.9
483
Not enough data
8.8
478
Not enough data
8.7
462
Not enough data
8.5
323
Not enough data
8.9
429
Not enough data
8.9
485
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
47
Conversational Platform
Not enough data
8.7
958
Not enough data
8.7
738
Not enough data
8.8
760
Not enough data
9.0
683
Support Automation
Not enough data
8.7
762
Not enough data
8.7
803
Not enough data
8.6
420
Not enough data
8.8
710
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
8.9
90
Not enough data
8.0
83
Not enough data
9.2
93
Automation
Not enough data
8.7
90
Not enough data
8.6
95
Not enough data
8.7
87
Artificial Intelligence
Not enough data
8.7
89
Not enough data
8.9
87
Not enough data
8.5
89
Generative AI
Not enough data
8.5
173
Not enough data
8.4
172
Not enough data
Feature Not Available
Communication
Not enough data
9.3
1298
|
Verified
Not enough data
8.9
1306
|
Verified
Not enough data
8.8
1055
|
Verified
Not enough data
9.2
1219
|
Verified
Not enough data
8.6
466
Internal Use
Not enough data
8.3
1074
|
Verified
Not enough data
8.9
961
|
Verified
Not enough data
8.4
914
|
Verified
Not enough data
8.7
1110
|
Verified
Not enough data
9.0
1184
|
Verified
Not enough data
8.6
1154
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
9.0
552
Not enough data
8.9
552
Not enough data
Feature Not Available
Not enough data
8.3
392
Not enough data
8.6
437
Self-Service Platform
Not enough data
8.7
434
Not enough data
8.8
439
Not enough data
8.3
376
Not enough data
8.8
424
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
68
Not enough data
9.6(won by default)
71
Channels
Not enough data
9.4(won by default)
72
Not enough data
8.9(won by default)
71
Not enough data
9.5(won by default)
74
Not enough data
8.6(won by default)
65
Not enough data
8.9(won by default)
66
Insight
Not enough data
9.3(won by default)
70
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
67
Not enough data
9.4(won by default)
67
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Instabot and Intercom are categorized as Conversational Marketing
Unique Categories
Instabot is categorized as Productivity Bots
Reviews
Reviewers' Company Size
Instabot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.0%
Marketing and Advertising
12.0%
Computer Software
12.0%
Higher Education
4.0%
Health, Wellness and Fitness
4.0%
Other
50.0%
Computer Software
25.9%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
5.0%
Other
43.2%
Most Helpful Reviews
Instabot
Most Helpful Favorable Review
Verified User in Financial Services
Most other chat apps provide the programmable bots for a premium, and Instabot includes that in their base product which is awesome. I also like the NLP node - very slick.
Most Helpful Critical Review
Verified User in Computer Software
They don't hold to promises they made. We were early adopters and they sold us an unlimited bot package that turns out isn't actually unlimited. They recently dramatically raised our price as our very large number of bots on our "unlimited" bot plan was...
Intercom
Most Helpful Favorable Review
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Verified User in Financial Services
Most other chat apps provide the programmable bots for a premium, and Instabot includes that in their base product which is awesome. I also like the NLP node - very slick.
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Verified User in Computer Software
They don't hold to promises they made. We were early adopters and they sold us an unlimited bot package that turns out isn't actually unlimited. They recently dramatically raised our price as our very large number of bots on our "unlimited" bot plan was...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Alternatives
Discussions
Instabot has no discussions with answers
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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