It is the only PRM solution that is integrated with SFDC. It is a great face to the SFDC partner communities
the difficulty in upgrading, the fact that we need them to do significant changes and it often costs more $, also we had a horrible CSM before they finally assigned us to work with Shad Clark and so far he is great.
Concierge Service (Level 1/2/3/4 services)
We must use this tool but it is not very user friendly. There are to many fields that are not used/needed. Specially entering products to the deals is complicated.
It is the only PRM solution that is integrated with SFDC. It is a great face to the SFDC partner communities
Concierge Service (Level 1/2/3/4 services)
the difficulty in upgrading, the fact that we need them to do significant changes and it often costs more $, also we had a horrible CSM before they finally assigned us to work with Shad Clark and so far he is great.
We must use this tool but it is not very user friendly. There are to many fields that are not used/needed. Specially entering products to the deals is complicated.