Compare HubSpot Sales Hub and Zendesk Sunshine 
At a Glance
Market Segments
Small-Business (61.9% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
$0.00
No pricing available
HubSpot Sales Hub
Star Rating
(12,209)4.4 out of 5
Market Segments
Small-Business (61.9% of reviews)
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansZendesk Sunshine
Star Rating
(42)4.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Entry-Level Pricing
No pricing available
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HubSpot Sales Hub vs Zendesk Sunshine
When assessing the two solutions, reviewers found Zendesk Sunshine easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that Zendesk Sunshine meets the needs of their business better than HubSpot Sales Hub.
- When comparing quality of ongoing product support, reviewers felt that Zendesk Sunshine is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HubSpot Sales Hub over Zendesk Sunshine.
Pricing
Entry-Level Pricing
HubSpot Sales Hub
Free HubSpot CRM
$0.00
A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.
- Contact management
- Contact website activity
- Companies
Zendesk Sunshine
No pricing availableFree Trial
HubSpot Sales Hub
Free Trial is available
Zendesk Sunshine
No trial information availableRatings
Meets Requirements
8.6
9,160
8.8
34
Ease of Use
8.7
9,579
9.1
35
Ease of Setup
8.4
3,635
8.5
19
Ease of Admin
8.6
2,912
9.1
18
Quality of Support
8.6
8,256
8.9
29
Has the product been a good partner in doing business?
8.8
2,868
8.8
17
Product Direction (% positive)
8.7
8,741
7.3
34
Features by Category
Sales Force Automation
8.7
5640
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
5492
|
Verified
Not enough data
8.5
5690
|
Verified
Not enough data
7.8
3813
|
Verified
Not enough data
8.5
4664
|
Verified
Not enough data
7.8
2876
|
Verified
Not enough data
7.9
2785
|
Verified
Not enough data
8.2
2079
Not enough data
Marketing Automation
8.7
5005
|
Verified
Not enough data
8.5
4681
|
Verified
Not enough data
8.8
4811
|
Verified
Not enough data
8.2
4078
|
Verified
Not enough data
Customer Support
8.3
3271
|
Verified
Not enough data
8.2
2105
Not enough data
8.5
2935
|
Verified
Not enough data
8.1
2927
|
Verified
Not enough data
8.3
3164
|
Verified
Not enough data
Reporting & Analytics
8.2
5398
|
Verified
Not enough data
8.4
5754
|
Verified
Not enough data
8.0
3939
|
Verified
Not enough data
Mobile & Social
8.0
3471
|
Verified
Not enough data
8.2
2126
|
Verified
Not enough data
7.7
3791
|
Verified
Not enough data
Platform
8.0
2543
|
Verified
Not enough data
8.3
2157
|
Verified
Not enough data
8.5
2619
|
Verified
Not enough data
8.2
1938
|
Verified
Not enough data
7.6
1637
Not enough data
8.0
2235
|
Verified
Not enough data
8.7
2628
|
Verified
Not enough data
8.1
1335
Not enough data
Integration
8.4
1973
|
Verified
Not enough data
8.2
2079
|
Verified
Not enough data
8.2
1944
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Configuration
9.2
64
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
65
Not enough data
9.1
65
Not enough data
9.1
70
Not enough data
Pricing
8.9
60
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
9.0
61
Not enough data
9.0
67
Not enough data
Feature Not Available
Not enough data
Quoting
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
64
Not enough data
9.1
64
Not enough data
9.1
62
Not enough data
9.2
64
Not enough data
Admin
Feature Not Available
Not enough data
7.9
198
Not enough data
8.5
266
Not enough data
8.3
238
Not enough data
Channels
8.8
63
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.6
284
Not enough data
8.3
227
Not enough data
8.4
199
Not enough data
8.7
285
Not enough data
8.6
274
Not enough data
Feature Not Available
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.4
480
Not enough data
8.6
576
Not enough data
8.9
603
Not enough data
8.9
610
Not enough data
Organization
9.0
632
Not enough data
8.8
618
Not enough data
8.7
556
Not enough data
Performance Analysis
8.4
511
Not enough data
8.8
619
Not enough data
Sales Analysis
8.5
516
Not enough data
8.8
571
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integrated Workflows
8.9
1357
Not enough data
9.0
1398
Not enough data
8.3
1173
Not enough data
8.3
1078
Not enough data
8.9
1250
Not enough data
8.8
1111
Not enough data
8.6
1043
Not enough data
Repeatability and Reportability
8.6
1214
Not enough data
8.8
1278
Not enough data
8.6
1254
Not enough data
8.2
1134
Not enough data
Feature Not Available
Not enough data
AI and Automation
8.4
988
Not enough data
8.3
957
Not enough data
8.3
945
Not enough data
7.9
828
Not enough data
7.8
775
Not enough data
Generative AI
Feature Not Available
Not enough data
Call Analytics
8.3
261
Not enough data
8.0
229
Not enough data
8.2
239
Not enough data
Feature Not Available
Not enough data
Agent Performance Management
Feature Not Available
Not enough data
7.7
204
Not enough data
7.9
214
Not enough data
Generative AI
Feature Not Available
Not enough data
Customer Requirements
8.7
181
Not enough data
8.8
172
Not enough data
8.5
173
Not enough data
Contracts
8.7
159
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Revenue
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integrations
8.4
432
Not enough data
9.1
626
Not enough data
8.5
497
Not enough data
8.6
486
Not enough data
7.9
401
Not enough data
Branding & Customizatio
8.6
536
Not enough data
8.8
556
Not enough data
8.5
481
Not enough data
Automatic Rules & Configurations
8.8
532
Not enough data
8.9
540
Not enough data
8.5
498
Not enough data
Generative AI
Feature Not Available
Not enough data
Data Sourcing
8.4
1164
Not enough data
8.5
1235
Not enough data
8.3
1106
Not enough data
8.7
1361
Not enough data
8.4
1200
Not enough data
Predictive Analytics
8.2
1161
Not enough data
8.2
1122
Not enough data
7.9
953
Not enough data
8.0
1083
Not enough data
Sales Management
8.8
1376
Not enough data
8.0
1067
Not enough data
8.5
1228
Not enough data
8.9
1438
Not enough data
Content Management
8.4
686
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
698
Not enough data
8.4
685
Not enough data
Analytics
8.5
763
Not enough data
8.5
767
Not enough data
8.5
710
Not enough data
8.3
687
Not enough data
Presentation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
User Interface Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.6
1089
Not enough data
8.2
883
Not enough data
8.6
1052
Not enough data
8.7
1082
Not enough data
Contacts
8.7
1156
Not enough data
8.5
1000
Not enough data
8.7
1061
Not enough data
Insights
9.1
1246
Not enough data
8.7
1089
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
994
Not enough data
Analytics
8.7
1883
Not enough data
8.8
1876
Not enough data
Feature Not Available
Not enough data
Customizations
8.9
1927
Not enough data
8.9
1927
Not enough data
8.8
2020
Not enough data
Feature Not Available
Not enough data
8.9
2005
Not enough data
Generative AI
Feature Not Available
Not enough data
Incentives
8.1
636
Not enough data
8.3
713
|
Verified
Not enough data
7.8
584
|
Verified
Not enough data
8.5
808
Not enough data
Personalization
8.5
830
Not enough data
8.6
957
|
Verified
Not enough data
8.9
1056
|
Verified
Not enough data
8.6
852
|
Verified
Not enough data
Administrative
8.7
887
|
Verified
Not enough data
8.5
767
|
Verified
Not enough data
8.5
726
Not enough data
Categories
Categories
Shared Categories
HubSpot Sales Hub and Zendesk Sunshine share no categories
Unique Categories
HubSpot Sales Hub is categorized as Sales Acceleration Platforms, Sales Platforms, Quote-to-Cash, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Enablement, Outbound Call Tracking, Sales Analytics, Visitor Identification, Email Tracking, Sales Performance Management, CRM, CPQ, and Business Scheduling
Zendesk Sunshine is categorized as No-Code Development Platforms
Reviews
Reviewers' Company Size
HubSpot Sales Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Sunshine
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.1%
Information Technology and Services
12.1%
Marketing and Advertising
10.0%
Financial Services
4.3%
Education Management
3.2%
Other
54.4%
Consumer Services
14.3%
Information Technology and Services
11.9%
Marketing and Advertising
7.1%
Computer Software
7.1%
Telecommunications
4.8%
Other
54.8%
Most Helpful Reviews
HubSpot Sales Hub
Most Helpful Favorable Review
Calandria A.
Verified User in Insurance
HubSpot CRM is one of the best CRM tools of market and serve any kinds of sales business perfectly. It work as single place where user can keep product information and contact lists of customers. User can stay in touch with customer and contact with anytime...
Most Helpful Critical Review
Verified User in Events Services
The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...
Zendesk Sunshine
Most Helpful Favorable Review
Verified User in Consumer Services
It runs smooth and easy. It keeps all your tickets organized, you can work your chats and send emails all within the same system, you can even send emails while on a live chat all within the same ticket. Transferring chats or tickets is easy, looking up...
Most Helpful Critical Review
LEONARDO BERGONZI S. J.
Verified User in Legal Services
Some action need more specification because it's still hard understand on the transaction field.
Calandria A.
Verified User in Insurance
HubSpot CRM is one of the best CRM tools of market and serve any kinds of sales business perfectly. It work as single place where user can keep product information and contact lists of customers. User can stay in touch with customer and contact with anytime...
Verified User in Consumer Services
It runs smooth and easy. It keeps all your tickets organized, you can work your chats and send emails all within the same system, you can even send emails while on a live chat all within the same ticket. Transferring chats or tickets is easy, looking up...
Verified User in Events Services
The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...
LEONARDO BERGONZI S. J.
Verified User in Legal Services
Some action need more specification because it's still hard understand on the transaction field.
Discussions
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 comments
JF
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences.Read more
Will Hubspot connect well with variety of accounting softwares?
5 comments
CM
There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant...Read more
Is there any way to email and add a call task on the same day in sequences?
4 comments
KH
yes you can use sequences for email and then make a workflow for adding task same day .Read more
Zendesk Sunshine has no discussions with answers
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