Best Software for 2025 is now live!
View the Winners
  1. Home
  2. ...
  3. HR Case Management Software
  4. HR Acuity
  5. ServiceNow HR Service Delivery
  6. HR Acuity-vs-ServiceNow HR Service Delivery

Compare HR Acuity and ServiceNow HR Service Delivery

Save
    Log in to your account
    to save comparisons,
    products and more.
Add Product
HR Acuity
HR Acuity
(143)
4.6 out of 5
HR Acuity
By HR Acuity
Get a quote
Optimized for quick response
ServiceNow HR Service Delivery
ServiceNow HR Service Delivery
(58)
4.1 out of 5
ServiceNow HR Service Delivery
By ServiceNow
Get a quote
At a Glance
HR Acuity
HR Acuity
Star Rating
(143)4.6 out of 5
Market Segments
Enterprise (79.6% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about HR Acuity
ServiceNow HR Service Delivery
ServiceNow HR Service Delivery
Star Rating
(58)4.1 out of 5
Market Segments
Enterprise (66.0% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about ServiceNow HR Service Delivery
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that ServiceNow HR Service Delivery excels in "Organization Management" with a score of 9.4, indicating a robust structure for managing employee data, while HR Acuity, although strong, does not provide a specific score for this feature, suggesting a potential gap in organizational capabilities.
  • Reviewers mention that HR Acuity shines in "Quality of Support" with a score of 9.0, which is higher than ServiceNow's 8.3, indicating that users may find HR Acuity more responsive and helpful when issues arise.
  • G2 users highlight that ServiceNow's "Customization" features score 8.8, allowing for tailored solutions, whereas HR Acuity's customization capabilities are less emphasized, which may limit flexibility for organizations with unique needs.
  • Users on G2 report that HR Acuity's "Documentation" feature scores an impressive 9.3, suggesting that it provides comprehensive resources for users, while ServiceNow's documentation is not rated as highly, which could impact user experience and onboarding.
  • Reviewers say that ServiceNow's "Employee Portal" is rated at 9.2, providing a user-friendly interface for employees to access HR services, while HR Acuity's portal features are less highlighted, potentially affecting employee engagement.
  • Users report that ServiceNow's "Performance" score of 9.3 indicates a strong platform reliability, while HR Acuity's performance score of 8.5 suggests it may not be as robust, which could affect user satisfaction during peak usage times.
Featured Products
Applaud
Sponsored
You’re seeing this ad based on the product’s relevance to your search. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Applaud
(23)
Core HR
Visit WebsiteVisit Website
Ethics Suite Confidential Whistleblower Reporting Portal
Sponsored
You’re seeing this ad based on the product’s relevance to your search. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ethics Suite Confidential Whistleblower Reporting Portal
(1)
Core HR
Visit WebsiteVisit Website
Whistle Willow
Sponsored
You’re seeing this ad based on the product’s relevance to your search. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Whistle Willow
(1)
Core HR
Visit WebsiteVisit Website
Pricing
Entry-Level Pricing
HR Acuity
No pricing available
ServiceNow HR Service Delivery
No pricing available
Free Trial
HR Acuity
No trial information available
ServiceNow HR Service Delivery
No trial information available
Ratings
Meets Requirements
8.9
119
8.9
42
Ease of Use
8.8
127
8.1
42
Ease of Setup
8.4
77
8.4
19
Ease of Admin
8.9
56
8.6
18
Quality of Support
9.0
115
8.3
38
Has the product been a good partner in doing business?
9.1
58
9.3
18
Product Direction (% positive)
8.9
114
8.3
41
Features by Category
Core HRHide 15 FeaturesShow 15 Features
Not enough data
9.2
114
Core HR
Not enough data
9.4
11
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.4
6
Not enough data
9.1
9
Not enough data
9.2
8
Generative AI
Not enough data
Feature Not Available
Platform
Not enough data
8.7
9
Not enough data
9.4
8
Not enough data
8.8
7
Not enough data
9.3
9
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
9.6
8
Not enough data
9.6
9
Relocation ManagementHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
HR Service DeliveryHide 15 FeaturesShow 15 Features
Not enough data
9.0
219
Customization
Not enough data
8.8
18
Not enough data
8.9
16
HR Content
Not enough data
8.9
16
Not enough data
8.6
17
Not enough data
9.1
15
Logistics
Not enough data
8.7
17
Not enough data
9.2
20
Not enough data
9.0
10
Management
Not enough data
9.3
19
Not enough data
9.1
20
Not enough data
8.8
17
Not enough data
9.3
20
Not enough data
9.4
14
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
HR ComplianceHide 9 FeaturesShow 9 Features
8.7
212
Not enough data
Platform Basics
8.3
24
Not enough data
9.4
25
Not enough data
Platform Data
9.2
24
Not enough data
9.3
23
Not enough data
8.7
25
Not enough data
Platform Content
8.6
25
Not enough data
8.8
24
Not enough data
8.9
24
Not enough data
Generative AI
7.2
18
Not enough data
Investigation ManagementHide 6 FeaturesShow 6 Features
8.5
456
Not enough data
Case Management
8.6
78
Not enough data
8.8
73
Not enough data
8.3
71
Not enough data
Analytics
8.7
80
Not enough data
8.0
80
Not enough data
8.4
74
Not enough data
WhistleblowingHide 10 FeaturesShow 10 Features
8.3
115
Not enough data
Platform Basics
7.7
13
Not enough data
9.2
13
Not enough data
8.5
13
Not enough data
Platform Additional Functionality
8.6
12
Not enough data
7.2
10
Not enough data
8.0
9
Not enough data
Platform Data
8.1
13
Not enough data
8.1
13
Not enough data
9.0
12
Not enough data
Generative AI
8.1
7
Not enough data
HR Case ManagementHide 11 FeaturesShow 11 Features
8.2
532
Not enough data
Investigation
8.1
50
Not enough data
7.5
49
Not enough data
9.3
52
Not enough data
9.3
52
Not enough data
Access
8.0
48
Not enough data
8.7
49
Not enough data
8.8
51
Not enough data
Employee Experience
8.3
49
Not enough data
7.8
44
Not enough data
7.5
46
Not enough data
Generative AI
6.6
42
Feature Not Available
HR AnalyticsHide 10 FeaturesShow 10 Features
8.0
235
Not enough data
Reports
7.8
26
Not enough data
8.0
31
Not enough data
8.4
31
Not enough data
8.1
31
Not enough data
Cleaning
8.2
32
Not enough data
8.5
30
Not enough data
8.3
29
Not enough data
Generative AI
Feature Not Available
Not enough data
6.9
25
Not enough data
Feature Not Available
Not enough data
Talent ManagementHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
RecruitingHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Talent Acquisition SuitesHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
OnboardingHide 24 FeaturesShow 24 Features
Not enough data
9.2
66
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.7
9
Not enough data
9.4
8
Not enough data
8.8
7
Not enough data
9.3
9
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
9.6
8
Not enough data
9.6
9
Recruiting and Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Corporate Learning Management SystemsHide 27 FeaturesShow 27 Features
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Training eLearningHide 8 FeaturesShow 8 Features
Not enough data
9.2
66
Platform
Not enough data
8.7
9
Not enough data
9.4
8
Not enough data
8.8
7
Not enough data
9.3
9
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
9.6
8
Not enough data
9.6
9
Categories
Categories
Shared Categories
HR Acuity
HR Acuity
ServiceNow HR Service Delivery
ServiceNow HR Service Delivery
HR Acuity and ServiceNow HR Service Delivery are categorized as HR Case Management
Unique Categories
HR Acuity
ServiceNow HR Service Delivery
Reviews
Reviewers' Company Size
HR Acuity
HR Acuity
Small-Business(50 or fewer emp.)
7.7%
Mid-Market(51-1000 emp.)
12.7%
Enterprise(> 1000 emp.)
79.6%
ServiceNow HR Service Delivery
ServiceNow HR Service Delivery
Small-Business(50 or fewer emp.)
11.3%
Mid-Market(51-1000 emp.)
22.6%
Enterprise(> 1000 emp.)
66.0%
Reviewers' Industry
HR Acuity
HR Acuity
Information Technology and Services
12.7%
Computer Software
8.5%
Human Resources
7.0%
Hospital & Health Care
7.0%
Higher Education
4.9%
Other
59.9%
ServiceNow HR Service Delivery
ServiceNow HR Service Delivery
Information Technology and Services
17.0%
Human Resources
9.4%
Education Management
7.5%
Banking
5.7%
Outsourcing/Offshoring
3.8%
Other
56.6%
Most Helpful Reviews
HR Acuity
HR Acuity
Most Helpful Favorable Review
CS
Courtney S.
Verified User in Financial Services

HR Acuity is very intuitive and efficient in it's support of case management.

Most Helpful Critical Review
Verified User
G
Verified User in Wireless

not accurate reports and analytics and integration

ServiceNow HR Service Delivery
ServiceNow HR Service Delivery
Most Helpful Favorable Review
Verified User
G
Verified User in Food & Beverages

The system helps track tickets and approval workflow and is configurable to accommodate different HR requests & issues.

Most Helpful Critical Review
Verified User
G
Verified User in Telecommunications

UI looks sleek but a bit cluttered at times. The API's don't make sense initially and requires long URI's.

Alternatives
HR Acuity
HR Acuity Alternatives
Case IQ
Case IQ
Add Case IQ
Relativity
Relativity
Add Relativity
Rippling
Rippling
Add Rippling
Personio
Personio
Add Personio
ServiceNow HR Service Delivery
ServiceNow HR Service Delivery Alternatives
SAP SuccessFactors
SAP SuccessFactors
Add SAP SuccessFactors
Workday HCM
Workday HCM
Add Workday HCM
Oracle PeopleSoft
Oracle PeopleSoft
Add Oracle PeopleSoft
Paycom
Paycom
Add Paycom
Discussions
HR Acuity
HR Acuity Discussions
Monty the Mongoose crying
HR Acuity has no discussions with answers
See all discussions
ServiceNow HR Service Delivery
ServiceNow HR Service Delivery Discussions
Monty the Mongoose crying
ServiceNow HR Service Delivery has no discussions with answers
See all discussions
Ask HR Acuity a QuestionContact HR Acuity
Ask ServiceNow HR Service Delivery a QuestionContact ServiceNow HR Service Delivery

Spotlight Categories

Add Product
HR Acuity
HR Acuity
Get a quote
Optimized for quick response
ServiceNow HR Service Delivery
ServiceNow HR Service Delivery
Get a quote