Compare Helpshift and Intercom 
At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Small-Business (59.0% of reviews)
Entry-Level Pricing
Starting at $150.00 Per Month
$39.00 1 Seat Per Month
Helpshift
Star Rating
(380)4.3 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansIntercom
Star Rating
(3,327)4.5 out of 5
Market Segments
Small-Business (59.0% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring a remarkable 9.3, which reviewers mention provides a seamless and engaging experience for real-time customer interactions. In contrast, Helpshift's Live Chat feature, while still strong at 9.4, is noted to be less intuitive in certain scenarios.
- Reviewers mention that Intercom's Ticket Collaboration feature, rated at 8.8, allows for effective teamwork and communication among support agents, enhancing the overall support experience. Helpshift, with a lower score of 8.3, is seen as lacking in this collaborative aspect, which can hinder team efficiency.
- G2 users highlight Intercom's superior Customization Interface with a score of 8.5, allowing businesses to tailor their messaging and support to fit their brand. Helpshift, rated at 8.0, is perceived as less flexible, which may limit branding opportunities for some users.
- Users on G2 report that Intercom's Response Automation feature, scoring 8.5, effectively streamlines customer interactions, making it easier to manage high volumes of inquiries. Helpshift matches this score but reviewers mention that its automation lacks the same level of sophistication and user-friendliness.
- Reviewers mention that Intercom's Analytics capabilities, rated at 8.7, provide in-depth insights into customer behavior and support performance, which is crucial for data-driven decision-making. Helpshift, with a lower score of 8.2, is seen as offering less comprehensive analytics, which can impact strategic planning.
- Users say that Intercom's Knowledge Base feature, rated at 9.0, is highly effective for self-service support, allowing customers to find answers quickly. Helpshift's Knowledge Base, while rated at 8.8, is noted to be less user-friendly, which can lead to frustration for customers seeking help.
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Pricing
Entry-Level Pricing
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Free Trial
Helpshift
Free Trial is available
Intercom
Free Trial is available
Ratings
Meets Requirements
8.7
294
8.8
2,508
Ease of Use
8.8
294
8.9
2,534
Ease of Setup
8.2
138
8.5
1,180
Ease of Admin
8.4
138
8.7
1,130
Quality of Support
8.4
274
8.7
2,410
Has the product been a good partner in doing business?
8.5
134
8.8
1,129
Product Direction (% positive)
7.9
287
8.8
2,358
Features by Category
Ticket and Case Management
8.7
161
|
Verified
8.7
979
|
Verified
8.7
163
|
Verified
8.8
997
|
Verified
8.5
167
|
Verified
8.7
972
|
Verified
8.5
169
8.5
1020
|
Verified
8.1
122
|
Verified
8.4
561
|
Verified
8.5
164
|
Verified
8.9
1018
|
Verified
8.3
161
|
Verified
8.8
942
|
Verified
8.4
87
8.7
842
|
Verified
Generative AI
Feature Not Available
8.3
141
Feature Not Available
8.2
142
Communication Channels
8.6
150
|
Verified
9.0
772
|
Verified
8.4
150
|
Verified
8.8
972
|
Verified
8.7
125
|
Verified
9.4
1144
|
Verified
8.0
44
8.4
698
9.0
18
7.7
413
Platform
8.5
74
|
Verified
8.3
581
|
Verified
8.1
126
|
Verified
8.3
1074
|
Verified
8.4
75
|
Verified
8.8
685
|
Verified
8.2
65
|
Verified
8.7
651
|
Verified
7.8
139
|
Verified
8.1
880
|
Verified
7.8
144
|
Verified
8.1
882
|
Verified
Messenger
Not enough data
8.8
367
|
Verified
Not enough data
8.1
348
|
Verified
Not enough data
9.3
463
|
Verified
Not enough data
8.5
311
|
Verified
Channels
Not enough data
8.1
280
|
Verified
Not enough data
9.0
424
|
Verified
Not enough data
8.0
193
|
Verified
Not enough data
7.5
108
Not enough data
8.2
217
|
Verified
Customers
Not enough data
8.8
416
|
Verified
Not enough data
8.7
420
|
Verified
Not enough data
8.2
423
|
Verified
Not enough data
8.4
374
|
Verified
Not enough data
8.2
367
|
Verified
User Analysis
Not enough data
8.6
136
Not enough data
8.4
153
User Support
Not enough data
9.1
163
Not enough data
8.1
116
Not enough data
8.8
147
Walkthrough Type
Not enough data
8.9
133
Not enough data
9.0
144
Channels
Not enough data
8.8
176
Not enough data
8.4
167
Not enough data
7.6
160
Design
Not enough data
8.7
172
Not enough data
8.5
175
Not enough data
8.7
180
Not enough data
8.8
172
Not enough data
8.8
166
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
9.2
52
Not enough data
9.2
53
Not enough data
9.1
51
Automation - AI Agents
Not enough data
8.7
31
Not enough data
9.2
33
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
9.3
32
Platform
Not enough data
9.4
50
Not enough data
9.3
50
Not enough data
9.3
50
Autonomy - AI Agents
Not enough data
8.8
33
Not enough data
9.0
33
Not enough data
8.8
33
Not enough data
8.9
34
Generative AI
Not enough data
Feature Not Available
Not enough data
9.1
20
Responses
9.0
24
8.8
493
8.5
24
8.8
485
8.9
23
9.1
483
8.8
22
8.9
459
9.0
22
8.7
383
Platform
9.4
21
9.5
509
9.2
22
8.9
483
8.5
22
8.8
478
8.2
21
8.7
462
9.0
15
8.5
323
8.6
20
8.9
429
8.9
22
8.9
485
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.4
47
Conversational Platform
9.0
27
8.7
958
8.8
21
8.7
738
8.7
24
8.8
760
8.7
21
9.0
683
Support Automation
8.8
23
8.7
762
8.5
28
8.7
803
8.8
24
8.6
420
8.2
23
8.8
710
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
Not enough data
8.9
90
Not enough data
8.0
83
Not enough data
9.2
93
Automation
Not enough data
8.7
90
Not enough data
8.6
95
Not enough data
8.7
87
Artificial Intelligence
Not enough data
8.7
89
Not enough data
8.9
87
Not enough data
8.5
89
Generative AI
Feature Not Available
8.5
173
Feature Not Available
8.4
172
Feature Not Available
Feature Not Available
Communication
8.6
110
|
Verified
9.3
1298
|
Verified
8.4
120
|
Verified
8.9
1306
|
Verified
8.7
86
|
Verified
8.8
1055
|
Verified
8.9
105
|
Verified
9.2
1219
|
Verified
9.3
14
8.6
466
Internal Use
8.1
126
|
Verified
8.3
1074
|
Verified
9.2
102
|
Verified
8.9
961
|
Verified
8.8
77
|
Verified
8.4
914
|
Verified
9.0
97
|
Verified
8.7
1110
|
Verified
8.8
83
|
Verified
9.0
1184
|
Verified
8.8
92
|
Verified
8.6
1154
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
8.8
148
9.0
552
8.5
138
8.9
552
8.2
107
Feature Not Available
8.9
21
8.3
392
8.9
21
8.6
437
Self-Service Platform
8.1
22
8.7
434
8.6
23
8.8
439
8.2
17
8.3
376
8.6
23
8.8
424
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
68
Not enough data
9.6(won by default)
71
Channels
Not enough data
9.4(won by default)
72
Not enough data
8.9(won by default)
71
Not enough data
9.5(won by default)
74
Not enough data
8.6(won by default)
65
Not enough data
8.9(won by default)
66
Insight
Not enough data
9.3(won by default)
70
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
67
Not enough data
9.4(won by default)
67
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
Helpshift and Intercom are categorized as Digital Customer Service Platforms, Conversational Support, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Helpshift is categorized as Multilingual Customer Support
Intercom is categorized as Customer Service Automation, AI Agents, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, and Social Customer Service
Reviews
Reviewers' Company Size
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Games
22.3%
Entertainment
8.3%
Financial Services
6.8%
Banking
6.8%
Consumer Services
5.7%
Other
50.0%
Computer Software
25.9%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
5.0%
Other
43.2%
Most Helpful Reviews
Helpshift
Most Helpful Favorable Review
Коржевский .
Verified User in Computer Games
1. Good SDK integration with mobile apps. 2. Smart Queues 3. Very useful User ID Link feature 4. Ability to attach game logs to every issue.
Most Helpful Critical Review
Verified User in Information Technology and Services
nothing ,as such , its a great tool for work. sometimes i did face a bit of lag but it happned very rarely
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Коржевский .
Verified User in Computer Games
1. Good SDK integration with mobile apps. 2. Smart Queues 3. Very useful User ID Link feature 4. Ability to attach game logs to every issue.
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Verified User in Information Technology and Services
nothing ,as such , its a great tool for work. sometimes i did face a bit of lag but it happned very rarely
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Alternatives
Discussions
¿Como puedo mejorar la satisfacción de mis clientes si tengo poco personal que maneje helpshift?
2 comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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