Compare HelpCrunch and Intercom 
At a Glance
Market Segments
Small-Business (83.9% of reviews)
Small-Business (59.1% of reviews)
Entry-Level Pricing
15 $
$39.00 1 Seat Per Month
HelpCrunch
Star Rating
(229)4.7 out of 5
Market Segments
Small-Business (83.9% of reviews)
Entry-Level Pricing
15 $
Browse all 4 pricing plansIntercom
Star Rating
(3,362)4.5 out of 5
Market Segments
Small-Business (59.1% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its "Live Chat" feature, scoring 9.3, which allows for real-time customer engagement, while HelpCrunch received a slightly higher score of 9.6, indicating a more robust live chat experience that users appreciate for its seamless integration and responsiveness.
- Reviewers mention that HelpCrunch's "Quality of Support" is rated at 9.6, significantly higher than Intercom's 8.7, highlighting HelpCrunch's commitment to customer service and quick resolution times, which users find essential for maintaining operational efficiency.
- G2 users note that HelpCrunch offers superior "Ease of Setup" with a score of 9.5 compared to Intercom's 8.5, suggesting that users find HelpCrunch more user-friendly and quicker to implement, which is a critical factor for small businesses looking to minimize downtime.
- Users on G2 highlight that HelpCrunch's "Email Marketing" capabilities, particularly in "Automated Email Responses" (9.4), outperform Intercom's (8.9), indicating that HelpCrunch provides more effective tools for managing customer communications and follow-ups.
- Reviewers say that HelpCrunch's "Ticket Collaboration" feature scores 9.2, compared to Intercom's 8.8, which suggests that HelpCrunch offers a more integrated approach to team collaboration on customer support tickets, enhancing team productivity.
- Users report that HelpCrunch's "Integrations" score of 9.7 significantly surpasses Intercom's 8.8, indicating that HelpCrunch provides a broader range of third-party integrations, which is crucial for businesses looking to streamline their workflows and enhance functionality.
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Pricing
Entry-Level Pricing
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Free Trial
HelpCrunch
Free Trial is available
Intercom
Free Trial is available
Ratings
Meets Requirements
9.3
182
8.8
2,543
Ease of Use
9.3
187
8.9
2,571
Ease of Setup
9.5
130
8.5
1,210
Ease of Admin
9.4
119
8.7
1,150
Quality of Support
9.6
180
8.7
2,444
Has the product been a good partner in doing business?
9.6
116
8.8
1,150
Product Direction (% positive)
9.7
174
8.8
2,395
Features by Category
Email Marketing
8.9
22
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.0
17
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
9.2
22
|
Verified
Not enough data
9.2
19
Not enough data
9.4
25
|
Verified
Not enough data
9.2
18
|
Verified
Not enough data
9.2
12
|
Verified
Not enough data
Reporting & Analytics
8.6
12
|
Verified
Not enough data
9.2
19
|
Verified
Not enough data
Platform
9.5
28
|
Verified
Not enough data
9.5
25
|
Verified
Not enough data
9.1
30
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integration
9.0
24
|
Verified
Not enough data
9.2
21
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
8.9
17
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
15
|
Verified
Not enough data
Ticket and Case Management
9.1
62
|
Verified
8.7
1000
|
Verified
9.1
63
|
Verified
8.8
1018
|
Verified
8.9
65
|
Verified
8.7
993
|
Verified
9.4
35
8.6
1041
|
Verified
Feature Not Available
8.4
582
|
Verified
9.1
60
|
Verified
8.9
1039
|
Verified
9.2
57
|
Verified
8.8
962
|
Verified
9.2
42
|
Verified
8.6
863
|
Verified
Generative AI
Feature Not Available
8.3
160
Feature Not Available
8.2
162
Communication Channels
8.7
32
9.0
793
|
Verified
9.2
62
|
Verified
8.8
993
|
Verified
9.5
74
|
Verified
9.4
1165
|
Verified
9.0
48
|
Verified
8.4
718
Feature Not Available
7.7
433
Platform
8.6
43
|
Verified
8.3
602
|
Verified
9.1
104
|
Verified
8.3
1101
|
Verified
9.0
49
|
Verified
8.8
706
|
Verified
9.0
39
|
Verified
8.7
672
|
Verified
8.9
57
|
Verified
8.1
900
|
Verified
9.1
57
|
Verified
8.1
903
|
Verified
Administration
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Not enough data
Integrations
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Not enough data
Platform
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Not enough data
Messenger
Not enough data
8.8
369
|
Verified
Not enough data
8.1
350
|
Verified
Not enough data
9.3
465
|
Verified
Not enough data
8.5
313
|
Verified
Channels
Not enough data
8.1
281
|
Verified
Not enough data
9.0
426
|
Verified
Not enough data
8.0
195
|
Verified
Not enough data
7.4
109
Not enough data
8.2
219
|
Verified
Customers
Not enough data
8.8
417
|
Verified
Not enough data
8.6
421
|
Verified
Not enough data
8.2
424
|
Verified
Not enough data
8.4
375
|
Verified
Not enough data
8.2
367
|
Verified
User Analysis
Not enough data
8.6
137
Not enough data
8.3
154
User Support
Not enough data
9.1
164
Not enough data
8.1
116
Not enough data
8.8
148
Walkthrough Type
Not enough data
8.9
133
Not enough data
9.0
144
Channels
8.3
7
8.8
187
8.8
7
8.4
178
8.3
7
7.6
168
Design
9.3
7
8.6
183
9.0
7
8.5
185
9.0
7
8.8
191
8.8
7
8.8
182
8.8
7
8.8
176
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Responses
Not enough data
9.2
61
Not enough data
9.1
63
Not enough data
9.0
61
Automation - AI Agents
Not enough data
8.5
41
Not enough data
9.1
43
Not enough data
Feature Not Available
Not enough data
8.3
42
Not enough data
9.0
42
Platform
Not enough data
9.3
60
Not enough data
9.0
60
Not enough data
9.1
60
Autonomy - AI Agents
Not enough data
8.6
43
Not enough data
8.8
44
Not enough data
8.8
43
Not enough data
8.8
45
Generative AI
Not enough data
Feature Not Available
Not enough data
9.0
30
Responses
9.2
17
8.8
510
9.0
19
8.8
501
8.8
18
9.1
499
8.8
17
8.9
475
9.0
14
8.7
399
Platform
9.6
18
9.5
526
9.0
17
8.9
499
9.5
16
8.8
495
9.0
17
8.7
478
8.1
12
8.5
339
8.7
14
8.9
445
9.1
15
8.9
501
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.5
63
Conversational Platform
9.8
8
8.7
984
9.5
7
8.7
763
8.6
6
8.8
785
9.0
7
9.0
707
Support Automation
8.6
6
8.7
788
8.6
6
8.7
828
9.4
6
8.6
446
9.2
8
8.8
736
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Customer Support
Not enough data
8.8
100
Not enough data
8.0
91
Not enough data
9.2
102
Automation
Not enough data
8.7
100
Not enough data
8.6
105
Not enough data
8.7
97
Artificial Intelligence
Not enough data
8.7
99
Not enough data
8.9
97
Not enough data
8.5
99
Generative AI
Feature Not Available
8.4
193
Feature Not Available
8.4
192
Feature Not Available
Feature Not Available
Communication
9.6
101
|
Verified
9.3
1322
|
Verified
9.4
104
|
Verified
8.9
1330
|
Verified
9.1
84
|
Verified
8.8
1079
|
Verified
9.5
87
|
Verified
9.2
1243
|
Verified
7.8
20
8.6
487
Internal Use
9.1
104
|
Verified
8.3
1101
|
Verified
9.3
90
|
Verified
8.8
985
|
Verified
9.2
81
|
Verified
8.4
937
|
Verified
9.1
80
|
Verified
8.7
1134
|
Verified
9.2
78
|
Verified
9.0
1208
|
Verified
9.1
84
|
Verified
8.6
1176
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
Not enough data
9.0
570
Not enough data
9.0
569
Not enough data
Feature Not Available
Not enough data
8.3
409
Not enough data
8.5
455
Self-Service Platform
Not enough data
8.7
452
Not enough data
8.8
457
Not enough data
8.3
394
Not enough data
8.8
441
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
77
Not enough data
9.0(won by default)
74
Not enough data
9.6(won by default)
77
Channels
Not enough data
9.5(won by default)
77
Not enough data
8.8(won by default)
76
Not enough data
9.5(won by default)
80
Not enough data
8.5(won by default)
70
Not enough data
8.8(won by default)
72
Insight
Not enough data
9.2(won by default)
75
Not enough data
9.3(won by default)
76
Not enough data
8.9(won by default)
72
Not enough data
9.4(won by default)
72
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
HelpCrunch and Intercom are categorized as Chatbots, Live Chat, Help Desk, Conversational Support, Customer Communications Management, Customer Self-Service, and Shared Inbox
Unique Categories
HelpCrunch is categorized as Transactional Email and Email Marketing
Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents, Digital Adoption Platform, Conversational Marketing, and Social Customer Service
Reviews
Reviewers' Company Size
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.6%
Information Technology and Services
12.1%
Marketing and Advertising
9.4%
Internet
8.1%
Health, Wellness and Fitness
4.5%
Other
45.3%
Computer Software
26.1%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
4.9%
Other
43.1%
Most Helpful Reviews
HelpCrunch
Most Helpful Favorable Review
Jasper F.
Verified User in Information Technology and Services
Gives an exceptionally thorough rundown of client care features at a reasonable cost. The live chat feature with client analytics, automated messages, and information base are all gigantically supportive. Their help team are amazing and always active to...
Most Helpful Critical Review
Jesper Q.
Verified User in Computer Software
Pretty much that it doesn't work, idea is great but cost us a-lot of revenue, and their support is never helpful and only available in russian business hours. They have agressive billing practice if your card decline one time you loose total access unheard...
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Jasper F.
Verified User in Information Technology and Services
Gives an exceptionally thorough rundown of client care features at a reasonable cost. The live chat feature with client analytics, automated messages, and information base are all gigantically supportive. Their help team are amazing and always active to...
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Jesper Q.
Verified User in Computer Software
Pretty much that it doesn't work, idea is great but cost us a-lot of revenue, and their support is never helpful and only available in russian business hours. They have agressive billing practice if your card decline one time you loose total access unheard...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Discussions
Does your platform have a mobiile app?
1 comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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