Compare Help Scout and HubSpot Service Hub 
At a Glance
Market Segments
Small-Business (61.8% of reviews)
Small-Business (62.9% of reviews)
Entry-Level Pricing
$50.00 Per Month
$0.00 Per Month
Help Scout
Star Rating
(407)4.4 out of 5
Market Segments
Small-Business (61.8% of reviews)
Entry-Level Pricing
$50.00 Per Month
Free Trial is available
Browse all 3 pricing plansHubSpot Service Hub
Star Rating
(2,500)4.4 out of 5
Market Segments
Small-Business (62.9% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in its multi-channel coverage with a rating of 9.8, allowing seamless communication across various platforms, while HubSpot Service Hub, although strong, has a slightly lower rating of 8.0 in this area.
- Reviewers mention that Help Scout's ticket creation user experience is rated at 9.2, making it intuitive and user-friendly, whereas HubSpot Service Hub's rating of 8.4 indicates room for improvement in this aspect.
- G2 users highlight Help Scout's superior internal discussion feature, scoring 9.1, which facilitates better team collaboration compared to HubSpot Service Hub's score of 8.4, suggesting Help Scout may be more effective for teams needing internal communication.
- Users on G2 report that Help Scout's customer profiles feature is rated at 8.6, providing detailed insights into customer interactions, while HubSpot Service Hub matches this with an 8.8, indicating both platforms offer robust customer profiling but with slight variations in user satisfaction.
- Reviewers say that Help Scout's self-serve support feature is highly rated at 9.1, indicating a strong emphasis on empowering users, while HubSpot Service Hub's score of 8.2 suggests it may not be as effective in this area.
- Users report that Help Scout's team inbox feature shines with a score of 9.5, allowing for better management of customer inquiries, while HubSpot Service Hub's score of 8.8 indicates it may not provide the same level of efficiency in handling team communications.
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Pricing
Entry-Level Pricing
Help Scout
Standard
$50.00
Per Month
Starts with 100 contacts per month and unlimited users
- All Free features and...
- Multiple Inboxes and Docs sites
- API and 100+ integrations
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Help Scout
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.7
307
8.4
1,839
Ease of Use
9.2
309
8.6
1,928
Ease of Setup
9.1
156
8.3
963
Ease of Admin
9.1
160
8.5
828
Quality of Support
9.1
281
8.8
1,691
Has the product been a good partner in doing business?
9.1
153
8.8
819
Product Direction (% positive)
8.1
294
8.6
1,714
Features by Category
Ticket and Case Management
9.2
170
|
Verified
8.5
641
|
Verified
9.2
169
|
Verified
8.4
643
|
Verified
8.6
183
|
Verified
8.4
647
|
Verified
8.6
159
8.3
582
|
Verified
Feature Not Available
7.8
361
8.6
171
|
Verified
8.1
587
|
Verified
8.9
170
|
Verified
8.4
595
8.2
94
8.7
619
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Feature Not Available
8.1
391
9.3
161
|
Verified
8.5
601
|
Verified
7.7
96
|
Verified
8.4
527
|
Verified
7.8
56
7.9
333
7.4
24
|
Verified
7.8
355
Platform
7.3
34
7.4
397
7.8
85
|
Verified
8.1
489
|
Verified
8.7
99
|
Verified
8.4
551
|
Verified
8.6
73
|
Verified
8.3
509
|
Verified
8.1
139
|
Verified
8.4
603
|
Verified
8.3
146
|
Verified
8.5
627
|
Verified
Channels
9.8
9
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Design
7.9
7
Not enough data
9.2
6
Not enough data
8.7
10
Not enough data
9.2
10
Not enough data
9.6
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
56
8.3
725
8.5
30
8.1
527
8.7
32
8.2
277
8.4
35
8.3
469
Support Automation
8.4
35
8.2
555
8.9
41
8.2
320
8.4
33
8.3
531
9.1
35
8.2
490
Generative AI
Not enough data
7.4
188
Not enough data
7.4
184
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
7.8
93
Feature Not Available
7.8
91
Feature Not Available
Feature Not Available
Communication
9.0
27
|
Verified
8.6
375
|
Verified
8.9
28
|
Verified
8.4
373
|
Verified
Feature Not Available
8.8
340
|
Verified
8.1
20
|
Verified
8.7
289
Feature Not Available
8.2
220
Internal Use
7.8
85
|
Verified
8.1
489
|
Verified
8.7
27
|
Verified
8.6
333
|
Verified
7.7
16
|
Verified
8.5
292
|
Verified
9.0
30
|
Verified
8.7
374
9.5
28
|
Verified
8.8
363
|
Verified
8.6
28
|
Verified
8.8
352
|
Verified
Generative AI
Feature Not Available
7.5
143
Self-Service Experience
8.7
104
8.6
604
8.3
100
8.7
579
Feature Not Available
Feature Not Available
8.3
23
7.9
367
8.7
26
8.3
402
Self-Service Platform
8.7
25
8.2
387
8.6
28
8.5
404
Feature Not Available
7.6
313
8.8
26
8.3
382
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.4
61
Not enough data
7.2
62
Survey Management
Not enough data
8.6
191
|
Verified
Not enough data
8.6
238
|
Verified
Not enough data
8.7
256
|
Verified
Not enough data
8.7
241
|
Verified
Process Management
Not enough data
8.6
225
|
Verified
Not enough data
8.6
235
Not enough data
8.6
233
|
Verified
Not enough data
8.6
234
System Management
Not enough data
9.0
231
|
Verified
Not enough data
8.8
222
Categories
Categories
Shared Categories
Help Scout and HubSpot Service Hub are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Help Scout is categorized as Customer Communications Management and Email Management
HubSpot Service Hub is categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.7%
Information Technology and Services
10.1%
Internet
7.8%
Marketing and Advertising
4.5%
Retail
4.3%
Other
52.5%
Computer Software
20.2%
Information Technology and Services
10.8%
Marketing and Advertising
5.2%
Financial Services
4.7%
Education Management
3.3%
Other
55.8%
Most Helpful Reviews
Help Scout
Most Helpful Favorable Review
Danielle L.
Verified User in Computer Software
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
Most Helpful Critical Review
Verified User in Hospital & Health Care
Integration is very minimal, especially compared to Zendesk
HubSpot Service Hub
Most Helpful Favorable Review
Tom W.
Verified User in Food & Beverages
I think its awesome that it encompasses all of the customer service teams needs, whether that is managing tickets, monitoring livechat on the website or just top level reporting of all support tickets. Having all of these tools in one place is really...
Most Helpful Critical Review
Bridget D.
Verified User in Restaurants
I do not like that you can't see who is viewing a ticket in lie time. That would be really nice. I was used to seeing that in a program called ZenDesk. We can only lsee the owner of tickets and it is important to be able to see who is currently viewing a...
Danielle L.
Verified User in Computer Software
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
Tom W.
Verified User in Food & Beverages
I think its awesome that it encompasses all of the customer service teams needs, whether that is managing tickets, monitoring livechat on the website or just top level reporting of all support tickets. Having all of these tools in one place is really...
Verified User in Hospital & Health Care
Integration is very minimal, especially compared to Zendesk
Bridget D.
Verified User in Restaurants
I do not like that you can't see who is viewing a ticket in lie time. That would be really nice. I was used to seeing that in a program called ZenDesk. We can only lsee the owner of tickets and it is important to be able to see who is currently viewing a...
Alternatives
Discussions
Why sometimes the messages are not merged by themself?
2 comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 comment
BD
Search for "Help Scout" in your device's application store.Read more
How to customise the website
2 comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
What does HubSpot software do?
2 comments
FD
Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing...Read more
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