Compare Help Scout and HelpCrunch 
At a Glance
Market Segments
Small-Business (61.8% of reviews)
Small-Business (84.6% of reviews)
Entry-Level Pricing
$50.00 Per Month
15 $
Help Scout
Star Rating
(407)4.4 out of 5
Market Segments
Small-Business (61.8% of reviews)
Entry-Level Pricing
$50.00 Per Month
Free Trial is available
Browse all 3 pricing plansHelpCrunch
Star Rating
(227)4.7 out of 5
Market Segments
Small-Business (84.6% of reviews)
Entry-Level Pricing
15 $
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in its Ease of Use with a score of 9.2, making it a favorite among small businesses for its intuitive interface, while HelpCrunch, with a score of 9.3, is also praised for its user-friendly design but offers slightly more advanced features that may require a learning curve.
- Reviewers mention that HelpCrunch shines in Quality of Support, scoring 9.6, with many users highlighting the responsiveness and helpfulness of the support team, whereas Help Scout, with a score of 9.1, is noted for good support but not as consistently praised as HelpCrunch.
- G2 users indicate that HelpCrunch offers superior Integrations with a score of 9.7, allowing seamless connections with various platforms, while Help Scout, scoring 8.5, has fewer integration options, which can limit its functionality for some users.
- Users on G2 report that Help Scout's Ticket Collaboration feature, scoring 8.9, is effective for team communication, but HelpCrunch, with a score of 9.2, provides more robust collaboration tools that enhance teamwork and efficiency.
- Reviewers mention that HelpCrunch's Personalization capabilities, scoring 9.8, are exceptional, allowing for tailored customer interactions, while Help Scout, with a score of 8.3, offers basic personalization features that may not meet the needs of users looking for advanced customization.
- Users say that Help Scout's Automated Email Responses feature, scoring 9.4, is highly effective for managing customer inquiries, while HelpCrunch, with a score of 9.0, also provides automation but is noted for having slightly less flexibility in response customization.
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Customer Self-Service
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Pricing
Entry-Level Pricing
Help Scout
Standard
$50.00
Per Month
Starts with 100 contacts per month and unlimited users
- All Free features and...
- Multiple Inboxes and Docs sites
- API and 100+ integrations
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Free Trial
Help Scout
Free Trial is available
HelpCrunch
Free Trial is available
Ratings
Meets Requirements
8.7
307
9.3
181
Ease of Use
9.2
309
9.3
185
Ease of Setup
9.1
156
9.5
128
Ease of Admin
9.1
160
9.4
117
Quality of Support
9.1
281
9.6
179
Has the product been a good partner in doing business?
9.1
153
9.6
114
Product Direction (% positive)
8.1
294
9.7
172
Features by Category
Email Marketing
Not enough data
8.9
22
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.0
17
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
9.2
22
|
Verified
Not enough data
9.2
19
Not enough data
9.4
25
|
Verified
Not enough data
9.2
18
|
Verified
Not enough data
9.2
12
|
Verified
Reporting & Analytics
Not enough data
8.6
12
|
Verified
Not enough data
9.2
19
|
Verified
Platform
Not enough data
9.5
28
|
Verified
Not enough data
9.5
25
|
Verified
Not enough data
9.1
30
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integration
Not enough data
9.0
24
|
Verified
Not enough data
9.2
21
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
8.9
17
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
15
|
Verified
Ticket and Case Management
9.2
170
|
Verified
9.1
62
|
Verified
9.2
169
|
Verified
9.1
63
|
Verified
8.6
183
|
Verified
8.9
65
|
Verified
8.6
159
9.4
35
Feature Not Available
Feature Not Available
8.6
171
|
Verified
9.1
60
|
Verified
8.9
170
|
Verified
9.2
57
|
Verified
8.2
94
9.2
42
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Feature Not Available
8.7
32
9.3
161
|
Verified
9.2
62
|
Verified
7.7
96
|
Verified
9.5
74
|
Verified
7.8
56
9.0
48
|
Verified
7.4
24
|
Verified
Feature Not Available
Platform
7.3
34
8.6
43
|
Verified
7.8
85
|
Verified
9.1
104
|
Verified
8.7
99
|
Verified
9.0
49
|
Verified
8.6
73
|
Verified
9.0
39
|
Verified
8.1
139
|
Verified
8.9
57
|
Verified
8.3
146
|
Verified
9.1
57
|
Verified
Administration
Not enough data
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Integrations
Not enough data
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Platform
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Channels
9.8
9
8.7
5
8.9
6
9.3
5
8.3
5
8.7
5
Design
7.9
7
10.0
5
9.2
6
9.7
5
8.7
10
9.7
5
9.2
10
9.3
5
9.6
9
9.3
5
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
9.2
17
Not enough data
9.0
19
Not enough data
8.8
18
Not enough data
8.8
17
Not enough data
9.0
14
Platform
Not enough data
9.6
18
Not enough data
9.0
17
Not enough data
9.5
16
Not enough data
9.0
17
Not enough data
8.1
12
Not enough data
8.7
14
Not enough data
9.1
15
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
8.3
56
9.8
7
8.5
30
9.7
6
8.7
32
8.7
5
8.4
35
9.2
6
Support Automation
8.4
35
8.7
5
8.9
41
8.7
5
8.4
33
9.7
5
9.1
35
9.3
7
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.0
27
|
Verified
9.6
101
|
Verified
8.9
28
|
Verified
9.4
104
|
Verified
Feature Not Available
9.1
84
|
Verified
8.1
20
|
Verified
9.5
87
|
Verified
Feature Not Available
7.8
20
Internal Use
7.8
85
|
Verified
9.1
104
|
Verified
8.7
27
|
Verified
9.3
90
|
Verified
7.7
16
|
Verified
9.2
81
|
Verified
9.0
30
|
Verified
9.1
80
|
Verified
9.5
28
|
Verified
9.2
78
|
Verified
8.6
28
|
Verified
9.1
84
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
8.7
104
Not enough data
8.3
100
Not enough data
Feature Not Available
Not enough data
8.3
23
Not enough data
8.7
26
Not enough data
Self-Service Platform
8.7
25
Not enough data
8.6
28
Not enough data
Feature Not Available
Not enough data
8.8
26
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and HelpCrunch are categorized as Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Help Scout is categorized as Digital Customer Service Platforms and Email Management
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.7%
Information Technology and Services
10.1%
Internet
7.8%
Marketing and Advertising
4.5%
Retail
4.3%
Other
52.5%
Computer Software
20.8%
Information Technology and Services
12.2%
Marketing and Advertising
9.0%
Internet
8.1%
Health, Wellness and Fitness
4.5%
Other
45.2%
Most Helpful Reviews
Help Scout
Most Helpful Favorable Review
Danielle L.
Verified User in Computer Software
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
Most Helpful Critical Review
Arie S.
Verified User in Health, Wellness and Fitness
This is not a typical customer support ticket management application and some of the functionality, when it comes to escalating a ticket is very limited. Although the number of support 3rd party application is constantly growing, I find it still very...
HelpCrunch
Most Helpful Favorable Review
Jasper F.
Verified User in Information Technology and Services
Gives an exceptionally thorough rundown of client care features at a reasonable cost. The live chat feature with client analytics, automated messages, and information base are all gigantically supportive. Their help team are amazing and always active to...
Most Helpful Critical Review
Jesper Q.
Verified User in Computer Software
Pretty much that it doesn't work, idea is great but cost us a-lot of revenue, and their support is never helpful and only available in russian business hours. They have agressive billing practice if your card decline one time you loose total access unheard...
Danielle L.
Verified User in Computer Software
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
Jasper F.
Verified User in Information Technology and Services
Gives an exceptionally thorough rundown of client care features at a reasonable cost. The live chat feature with client analytics, automated messages, and information base are all gigantically supportive. Their help team are amazing and always active to...
Arie S.
Verified User in Health, Wellness and Fitness
This is not a typical customer support ticket management application and some of the functionality, when it comes to escalating a ticket is very limited. Although the number of support 3rd party application is constantly growing, I find it still very...
Jesper Q.
Verified User in Computer Software
Pretty much that it doesn't work, idea is great but cost us a-lot of revenue, and their support is never helpful and only available in russian business hours. They have agressive billing practice if your card decline one time you loose total access unheard...
Discussions
Why sometimes the messages are not merged by themself?
2 comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 comment
BD
Search for "Help Scout" in your device's application store.Read more
Does your platform have a mobiile app?
1 comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
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