Compare HelloScreen by Upscope and Surfly 
At a Glance
Market Segments
Small-Business (46.3% of reviews)
Small-Business (43.3% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 200000 minutes Per Month
HelloScreen by Upscope
Star Rating
(116)4.7 out of 5
Market Segments
Small-Business (46.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about HelloScreen by UpscopeSurfly
Star Rating
(100)4.8 out of 5
Market Segments
Small-Business (43.3% of reviews)
Entry-Level Pricing
Contact Us 200000 minutes Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Surfly excels in its Data Security features, with a rating of 9.8, while HelloScreen by Upscope, although strong, has a slightly lower rating of 9.4. Reviewers mention that Surfly's robust security measures provide peace of mind for sensitive data handling.
- Reviewers mention that Surfly's File Sharing capabilities are rated at 9.4, significantly higher than HelloScreen by Upscope's 7.8. Users say that Surfly's seamless file sharing process enhances collaboration, making it a preferred choice for teams needing efficient document exchange.
- G2 users highlight Surfly's superior Document Collaboration features, scoring 9.6 compared to HelloScreen's 7.7. Users report that Surfly's collaborative tools allow for real-time editing and feedback, which is crucial for project management.
- Users on G2 report that HelloScreen by Upscope shines in Multi-Session Handling, with a score of 9.5, while Surfly also performs well at 9.5 but lacks some of the intuitive features that users appreciate in HelloScreen. Reviewers mention that HelloScreen's interface makes managing multiple sessions easier.
- Reviewers mention that Surfly's Remote Control feature is rated at 9.4, slightly lower than HelloScreen's 9.5. However, users say that Surfly's remote control functionality is more user-friendly, allowing for smoother interactions during support sessions.
- Users report that HelloScreen by Upscope has a better Mobile Device Access rating of 9.4 compared to Surfly's 8.8. Reviewers mention that HelloScreen's mobile compatibility is a significant advantage for teams that require flexibility and access on the go.
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Surfly
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Pricing
Entry-Level Pricing
HelloScreen by Upscope
No pricing availableSurfly
Surf
Contact Us
200000 minutes Per Month
For instant and simple web collaboration
- Co-browsing
- Video Chat
- Screen sharing
Free Trial
HelloScreen by Upscope
Free Trial is available
Surfly
Free Trial is available
Ratings
Meets Requirements
9.1
94
9.3
60
Ease of Use
9.5
94
9.5
59
Ease of Setup
9.5
34
9.1
36
Ease of Admin
9.7
29
9.0
34
Quality of Support
9.1
74
9.3
57
Has the product been a good partner in doing business?
9.8
32
9.4
33
Product Direction (% positive)
9.3
89
9.0
46
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
9.3
29
9.2
26
8.8
23
Feature Not Available
9.5
29
9.4
29
9.5
22
9.2
28
Conferencing Options
8.4
23
9.0
24
8.4
25
9.3
25
8.2
23
9.1
28
Application Tools
8.8
22
9.1
23
9.3
25
9.2
22
9.6
28
9.3
27
Administration
Not enough data
9.6
14
Not enough data
9.2
15
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.5
10
Not enough data
9.1
9
Maintenance
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
8.5
10
Not enough data
8.3
9
Not enough data
9.6
12
Not enough data
9.3
14
Security
Not enough data
9.2
14
Not enough data
8.8
12
Device Support
Not enough data
8.7
13
Not enough data
8.8
13
Not enough data
9.0
12
Performance
Not enough data
8.5
12
Administration
9.6
46
9.3
15
9.4
46
9.4
16
9.4
44
9.1
16
Security
9.4
43
9.8
14
9.3
43
9.7
13
Categories
Categories
Shared Categories
HelloScreen by Upscope and Surfly are categorized as Screen Sharing and Co-Browsing
Unique Categories
HelloScreen by Upscope has no unique categories
Surfly is categorized as Remote Support and AWS Marketplace
Reviews
Reviewers' Company Size
HelloScreen by Upscope
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Surfly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
20.4%
Computer Software
13.9%
Consulting
7.4%
Information Technology and Services
7.4%
Insurance
6.5%
Other
44.4%
Financial Services
18.9%
Information Technology and Services
13.3%
Insurance
11.1%
Computer Software
7.8%
Telecommunications
3.3%
Other
45.6%
Most Helpful Reviews
HelloScreen by Upscope
Most Helpful Favorable Review
Verified User in Financial Services
I love how upscope is so convenient when it comes to assisting customers and a timely manner
Most Helpful Critical Review
Joe B.
Verified User in Information Services
Connecting to the correct user session isn't totally reliable. I've had to say "Sorry, it doesn't seem to be connecting" more times than I'm happy about.
Surfly
Most Helpful Favorable Review
Verified User in Consumer Goods
It's amazing to be able to video call with many simultaneously and also for product tutorials to help them sell remotely
Most Helpful Critical Review
Rounika J.
Verified User in Financial Services
They don't support contextual assistance through live chat or role-based access control
Verified User in Financial Services
I love how upscope is so convenient when it comes to assisting customers and a timely manner
Verified User in Consumer Goods
It's amazing to be able to video call with many simultaneously and also for product tutorials to help them sell remotely
Joe B.
Verified User in Information Services
Connecting to the correct user session isn't totally reliable. I've had to say "Sorry, it doesn't seem to be connecting" more times than I'm happy about.
Rounika J.
Verified User in Financial Services
They don't support contextual assistance through live chat or role-based access control
Alternatives
Discussions
I am really curious to why you can not show all users when you login that are online at the moment?
2 comments
PK
Hi Michael,
We just recently saw this, I had not realised there were comments added here so I apologise for the late reply.
The Upscope search page by...Read more
Interactive features
2 comments
Official Response from HelloScreen by Upscope
The support agent can click and scroll directly on the customer's screen. The customer will see a second mouse cursor appear and they can work together to...Read more
Security
2 comments
Official Response from HelloScreen by Upscope
Upscope is used by banking, health and SaaS companies worldwide because it gives them complete control over what data is transferred if any. Upscope is ISO...Read more
What is Surfly used for?
1 comment
Official Response from Surfly
Surfly is used for a variety of purposes, primarily focused on enhancing online interactions and collaboration. It is a web-based platform that provides...Read more
Surfly has no more discussions with answers
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