Compare HappyFox Chat and LiveChat 
At a Glance
Market Segments
Small-Business (70.6% of reviews)
Small-Business (44.9% of reviews)
Entry-Level Pricing
$29.00 Per Month
$20.00
HappyFox Chat
Star Rating
(104)4.4 out of 5
Market Segments
Small-Business (70.6% of reviews)
Entry-Level Pricing
$29.00 Per Month
Browse all 4 pricing plansLiveChat
Star Rating
(755)4.5 out of 5
Market Segments
Small-Business (44.9% of reviews)
Entry-Level Pricing
$20.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its "Pop-up Chat" feature, scoring 9.2, which reviewers say enhances customer engagement effectively compared to HappyFox Chat's score of 9.4, where users mention it also performs well but lacks some customization options.
- Reviewers mention that LiveChat's "Ticket Creation User Experience" is rated at 9.2, indicating a smooth process, while HappyFox Chat, with a slightly lower score, has been noted by users as having a more complex ticketing system that can be less intuitive.
- G2 users highlight that LiveChat's "Response Automation" feature scores 9.2, which reviewers say significantly reduces response times, whereas HappyFox Chat's automation capabilities, while effective, are rated lower, leading some users to feel they could be more streamlined.
- Users on G2 report that LiveChat's "Quality of Support" is rated at 9.1, with many reviewers praising the responsiveness and helpfulness of the support team, while HappyFox Chat, rated at 8.7, has received mixed feedback regarding support availability and response times.
- Reviewers mention that LiveChat's "Customization" options score 8.4, allowing for a decent level of personalization, but users report that HappyFox Chat, with a lower score of 7.9, offers fewer customization features, which can limit branding opportunities.
- Users say that LiveChat's "Knowledge Base" feature, rated at 8.6, is user-friendly and well-organized, while HappyFox Chat's higher score of 9.0 indicates a more comprehensive and easily navigable knowledge base, which reviewers appreciate for self-service support.
Pricing
Entry-Level Pricing
LiveChat
Starter
$20.00
When you just set up your small office / home office.
- 60-day chat history
- Basic chat customization
- Agent availability
Free Trial
HappyFox Chat
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.6
98
9.1
680
Ease of Use
9.5
98
9.3
679
Ease of Setup
9.4
59
9.0
261
Ease of Admin
9.3
57
9.1
257
Quality of Support
8.7
78
9.1
630
Has the product been a good partner in doing business?
9.1
54
9.0
249
Product Direction (% positive)
9.5
97
8.3
673
Features by Category
Ticket and Case Management
Not enough data
9.2
243
Not enough data
9.1
241
Not enough data
9.0
235
Not enough data
9.2
250
Not enough data
8.6
153
Not enough data
9.0
228
Not enough data
9.1
227
Not enough data
8.9
139
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.3
217
|
Verified
Not enough data
9.3
229
|
Verified
Not enough data
9.4
261
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
105
Platform
Not enough data
9.1
77
|
Verified
7.9
26
|
Verified
8.4
275
|
Verified
Not enough data
9.3
83
|
Verified
Not enough data
8.9
70
|
Verified
Not enough data
9.0
209
|
Verified
Not enough data
9.1
213
|
Verified
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Communication
9.4
34
|
Verified
9.1
315
|
Verified
9.1
36
|
Verified
8.9
319
|
Verified
8.5
16
8.4
216
8.9
28
8.8
264
|
Verified
Not enough data
8.8
25
Internal Use
7.9
26
|
Verified
8.4
275
|
Verified
8.7
30
|
Verified
8.8
296
|
Verified
8.5
24
|
Verified
8.6
246
|
Verified
9.0
25
8.6
252
|
Verified
8.7
21
|
Verified
8.7
238
|
Verified
8.5
26
|
Verified
8.4
244
|
Verified
Reviews
Reviewers' Company Size
HappyFox Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
8.8%
Marketing and Advertising
5.9%
Information Technology and Services
5.9%
Computer Software
5.9%
Consumer Goods
4.9%
Other
68.6%
Computer Software
8.9%
Information Technology and Services
8.5%
Retail
6.0%
Financial Services
4.1%
Internet
3.8%
Other
68.8%
Most Helpful Reviews
HappyFox Chat
Most Helpful Favorable Review
Sanjaya P.
Verified User in Telecommunications
ready to use code, scale easily, easy install
Most Helpful Critical Review
Troy R.
Verified User in Industrial Automation
It would be nice if you could automatically sign in and sign out.
LiveChat
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Most Helpful Critical Review
Phuong N.
Verified User in Health, Wellness and Fitness
Overall, I am happy with my experience so far and do not have any issues that I think it’s annoyed
Sanjaya P.
Verified User in Telecommunications
ready to use code, scale easily, easy install
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Troy R.
Verified User in Industrial Automation
It would be nice if you could automatically sign in and sign out.
Phuong N.
Verified User in Health, Wellness and Fitness
Overall, I am happy with my experience so far and do not have any issues that I think it’s annoyed
Discussions
What are your billing cycles and payment options?
1 comment
Official Response from HappyFox Chat
You can choose between month-to-month and annual billing. We accept payments using VISA, Mastercard and American Express credit cards or you can also request...Read more
Any special discounts?
1 comment
Official Response from HappyFox Chat
Educational Institutions and Non-Profit Organizations can avail special discounts by contacting us.Read more
What happens at the end of the 14-day trial?
1 comment
Official Response from HappyFox Chat
To continue using a HappyFox Chat paid plan after the 14-day trial period, you will need to purchase a monthly subscription of your desired plan using credit...Read more
Can one user respond to multiple chats concurrently?
3 comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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