Compare HappyFox Chat and Intercom 
At a Glance
Market Segments
Small-Business (70.6% of reviews)
Small-Business (59.0% of reviews)
Entry-Level Pricing
$29.00 Per Month
$39.00 1 Seat Per Month
HappyFox Chat
Star Rating
(104)4.4 out of 5
Market Segments
Small-Business (70.6% of reviews)
Entry-Level Pricing
$29.00 Per Month
Browse all 4 pricing plansIntercom
Star Rating
(3,324)4.5 out of 5
Market Segments
Small-Business (59.0% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, HappyFox Chat also performs well with a score of 9.4, but users note that its interface can feel less intuitive.
- Reviewers mention that HappyFox Chat shines in Ease of Use, scoring 9.5, making it particularly appealing for small businesses looking for straightforward solutions. Intercom, while still user-friendly, has a slightly lower score of 8.9, indicating a steeper learning curve for some users.
- G2 users highlight the Ticket Collaboration feature in Intercom, which scores 8.8, as a strong point for teams needing to work together on customer issues. However, HappyFox Chat's collaboration tools are rated slightly lower, leading some users to feel that they lack certain functionalities.
- Users on G2 report that Intercom's Customization Interface scores 8.5, allowing for tailored user experiences, but some reviewers mention that it can be complex to navigate. HappyFox Chat, with a lower score of 7.9, is perceived as less flexible in customization options.
- Reviewers mention that HappyFox Chat's Knowledge Base feature scores 9.0, providing excellent self-service support for customers. In comparison, Intercom's Knowledge Base is rated at 8.7, which some users feel could benefit from more robust search capabilities.
- Users say that Intercom's AI Text Generation feature, scoring 8.4, is effective but lacks the advanced capabilities found in HappyFox Chat, which has a higher score of 9.1 for its generative AI features, making it a better choice for businesses looking to leverage AI in customer interactions.
Featured Products
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Product Fruits
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Customer Self-Service
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Customer Self-Service
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Pricing
Entry-Level Pricing
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Free Trial
HappyFox Chat
Free Trial is available
Intercom
Free Trial is available
Ratings
Meets Requirements
8.6
98
8.8
2,505
Ease of Use
9.5
98
8.9
2,531
Ease of Setup
9.4
59
8.5
1,179
Ease of Admin
9.3
57
8.7
1,130
Quality of Support
8.7
78
8.7
2,407
Has the product been a good partner in doing business?
9.1
54
8.8
1,129
Product Direction (% positive)
9.5
97
8.8
2,355
Features by Category
Ticket and Case Management
Not enough data
8.7
977
|
Verified
Not enough data
8.8
995
|
Verified
Not enough data
8.7
970
|
Verified
Not enough data
8.5
1018
|
Verified
Not enough data
8.4
559
|
Verified
Not enough data
8.9
1016
|
Verified
Not enough data
8.8
940
|
Verified
Not enough data
8.7
840
|
Verified
Generative AI
Not enough data
8.3
139
Not enough data
8.2
140
Communication Channels
Not enough data
9.0
770
|
Verified
Not enough data
8.8
970
|
Verified
Not enough data
9.4
1142
|
Verified
Not enough data
8.4
696
Not enough data
7.7
411
Platform
Not enough data
8.3
579
|
Verified
7.9
26
|
Verified
8.3
1072
|
Verified
Not enough data
8.8
683
|
Verified
Not enough data
8.7
649
|
Verified
Not enough data
8.1
878
|
Verified
Not enough data
8.1
880
|
Verified
Messenger
Not enough data
8.8
365
|
Verified
Not enough data
8.1
346
|
Verified
Not enough data
9.3
461
|
Verified
Not enough data
8.5
309
|
Verified
Channels
Not enough data
8.2
278
|
Verified
Not enough data
9.0
422
|
Verified
Not enough data
8.1
191
|
Verified
Not enough data
7.6
106
Not enough data
8.2
215
|
Verified
Customers
Not enough data
8.8
414
|
Verified
Not enough data
8.7
418
|
Verified
Not enough data
8.2
421
|
Verified
Not enough data
8.4
372
|
Verified
Not enough data
8.3
365
|
Verified
User Analysis
Not enough data
8.6
135
Not enough data
8.4
152
User Support
Not enough data
9.1
162
Not enough data
8.1
115
Not enough data
8.8
146
Walkthrough Type
Not enough data
8.9
132
Not enough data
9.0
143
Channels
Not enough data
8.8
176
Not enough data
8.4
167
Not enough data
7.6
160
Design
Not enough data
8.7
172
Not enough data
8.5
175
Not enough data
8.7
180
Not enough data
8.8
172
Not enough data
8.8
166
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
9.4
50
Not enough data
9.2
51
Not enough data
9.2
49
Automation - AI Agents
Not enough data
8.9
29
Not enough data
9.5
31
Not enough data
Feature Not Available
Not enough data
8.7
30
Not enough data
9.4
30
Platform
Not enough data
9.4
48
Not enough data
9.4
48
Not enough data
9.4
48
Autonomy - AI Agents
Not enough data
8.9
31
Not enough data
9.1
31
Not enough data
8.9
31
Not enough data
9.1
32
Generative AI
Not enough data
Feature Not Available
Not enough data
9.1
18
Responses
Not enough data
8.8
492
Not enough data
8.8
484
Not enough data
9.1
482
Not enough data
8.9
458
Not enough data
8.7
382
Platform
Not enough data
9.5
508
Not enough data
8.9
482
Not enough data
8.8
477
Not enough data
8.7
461
Not enough data
8.5
322
Not enough data
8.9
428
Not enough data
8.9
484
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
46
Conversational Platform
Not enough data
8.7
956
Not enough data
8.7
736
Not enough data
8.8
758
Not enough data
9.0
681
Support Automation
Not enough data
8.7
760
Not enough data
8.7
801
Not enough data
8.6
418
Not enough data
8.8
708
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
8.9
89
Not enough data
8.0
82
Not enough data
9.2
92
Automation
Not enough data
8.7
89
Not enough data
8.6
94
Not enough data
8.7
86
Artificial Intelligence
Not enough data
8.8
88
Not enough data
8.9
86
Not enough data
8.5
88
Generative AI
Feature Not Available
8.5
171
Feature Not Available
8.4
170
Feature Not Available
Feature Not Available
Communication
9.4
34
|
Verified
9.3
1296
|
Verified
9.1
36
|
Verified
8.9
1304
|
Verified
8.5
16
8.8
1053
|
Verified
8.9
28
9.2
1217
|
Verified
Not enough data
8.6
464
Internal Use
7.9
26
|
Verified
8.3
1072
|
Verified
8.7
30
|
Verified
8.9
959
|
Verified
8.5
24
|
Verified
8.4
912
|
Verified
9.0
25
8.7
1108
|
Verified
8.7
21
|
Verified
9.0
1182
|
Verified
8.5
26
|
Verified
8.6
1152
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
9.0
552
Not enough data
8.9
552
Not enough data
Feature Not Available
Not enough data
8.3
392
Not enough data
8.6
437
Self-Service Platform
Not enough data
8.7
434
Not enough data
8.8
439
Not enough data
8.3
376
Not enough data
8.8
424
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
68
Not enough data
9.6(won by default)
71
Channels
Not enough data
9.4(won by default)
72
Not enough data
8.9(won by default)
71
Not enough data
9.5(won by default)
74
Not enough data
8.6(won by default)
65
Not enough data
8.9(won by default)
66
Insight
Not enough data
9.3(won by default)
70
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
67
Not enough data
9.4(won by default)
67
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
HappyFox Chat and Intercom are categorized as Live Chat
Unique Categories
HappyFox Chat has no unique categories
Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
HappyFox Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
8.8%
Marketing and Advertising
5.9%
Information Technology and Services
5.9%
Computer Software
5.9%
Consumer Goods
4.9%
Other
68.6%
Computer Software
25.9%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
5.0%
Other
43.2%
Most Helpful Reviews
HappyFox Chat
Most Helpful Favorable Review
Sanjaya P.
Verified User in Telecommunications
ready to use code, scale easily, easy install
Most Helpful Critical Review
Troy R.
Verified User in Industrial Automation
It would be nice if you could automatically sign in and sign out.
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Sanjaya P.
Verified User in Telecommunications
ready to use code, scale easily, easy install
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Troy R.
Verified User in Industrial Automation
It would be nice if you could automatically sign in and sign out.
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Discussions
What are your billing cycles and payment options?
1 comment
Official Response from HappyFox Chat
You can choose between month-to-month and annual billing. We accept payments using VISA, Mastercard and American Express credit cards or you can also request...Read more
Any special discounts?
1 comment
Official Response from HappyFox Chat
Educational Institutions and Non-Profit Organizations can avail special discounts by contacting us.Read more
What happens at the end of the 14-day trial?
1 comment
Official Response from HappyFox Chat
To continue using a HappyFox Chat paid plan after the 14-day trial period, you will need to purchase a monthly subscription of your desired plan using credit...Read more
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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