1. Home
  2. ...
  3. Knowledge Base Software
  4. Guru
  5. Starmind
  6. Guru-vs-Starmind

Compare Guru and Starmind

Save
    Log in to your account
    to save comparisons,
    products and more.
Add Product
Guru
Guru
(2,112)
4.7 out of 5
Guru
By Guru
Starmind
Starmind
(14)
4.8 out of 5
Starmind
By Starmind.com
At a Glance
Guru
Guru
Star Rating
(2,112)4.7 out of 5
Market Segments
Mid-Market (56.4% of reviews)
Information
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plans
Starmind
Starmind
Star Rating
(14)4.8 out of 5
Market Segments
Enterprise (92.9% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Starmind
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Guru excels in Knowledge Base functionality with a score of 9.7, highlighting its comprehensive and easily accessible information repository, while Starmind, although strong, has a slightly lower score of 9.5 in this area.
  • Reviewers mention that Guru's Ease of Setup is rated at 9.3, making it user-friendly for new adopters, whereas Starmind lacks specific ratings in this category, which may indicate a more complex onboarding process.
  • G2 users note that Guru's Quality of Support is rated at 9.4, with many praising the responsiveness and helpfulness of the support team, while Starmind's support is rated at 9.2, suggesting it may not be as robust in comparison.
  • Users on G2 highlight Guru's superior Performance and Reliability score of 9.5, indicating consistent uptime and functionality, while Starmind's score of 9.4, although still strong, suggests a slight edge for Guru in this critical area.
  • Reviewers mention that Guru's Document Collaboration feature is rated at 9.0, with users appreciating its seamless integration for team projects, while Starmind's score of 9.0 indicates it performs similarly, but lacks specific user testimonials that highlight standout features.
  • Users say that Guru's Integrations score of 9.2 is well-regarded, with many users appreciating its compatibility with various tools, while Starmind's score of 9.0 suggests it may have fewer integration options, which could limit flexibility for some users.
Featured Products
Nectar
Sponsored
You’re seeing this ad based on the product’s relevance to your search. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Nectar
(6428)
Customer Self-Service
Visit WebsiteVisit Website
Squirro
Sponsored
You’re seeing this ad based on the product’s relevance to your search. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Squirro
(8)
Customer Self-Service
Visit WebsiteVisit Website
Axero
Sponsored
You’re seeing this ad based on the product’s relevance to your search. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Axero
(69)
Customer Self-Service
Visit WebsiteVisit Website
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
Browse all 3 pricing plans
Starmind
No pricing available
Free Trial
Guru
Free Trial is available
Starmind
No trial information available
Ratings
Meets Requirements
9.2
1,723
8.7
14
Ease of Use
9.2
1,744
9.3
14
Ease of Setup
9.3
773
Not enough data
Ease of Admin
9.0
451
Not enough data
Quality of Support
9.4
1,340
9.2
11
Has the product been a good partner in doing business?
9.4
405
Not enough data
Product Direction (% positive)
9.2
1,624
7.3
13
Features by Category
Team CollaborationHide 22 FeaturesShow 22 Features
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight EnginesHide 11 FeaturesShow 11 Features
9.4
514
Not enough data
Content Management
9.5
58
Not enough data
9.3
58
Not enough data
9.4
57
Not enough data
Content Discovery
9.5
58
Not enough data
9.5
56
Not enough data
9.3
56
Not enough data
9.2
58
Not enough data
9.6
56
Not enough data
9.4
57
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
9.2
12,100
Not enough data
Administration
9.2
574
Not enough data
9.2
568
Not enough data
9.1
565
Not enough data
Knowledge Management
9.7
690
Not enough data
9.2
641
Not enough data
9.2
604
Not enough data
Compliance
9.2
584
Not enough data
9.2
557
Not enough data
9.2
554
Not enough data
9.1
533
Not enough data
Customer Support
9.2
660
Not enough data
9.2
622
Not enough data
9.0
550
Not enough data
Data Security
9.2
534
Not enough data
9.3
528
Not enough data
9.3
553
Not enough data
9.2
534
Not enough data
Administration
9.2
581
Not enough data
9.3
604
Not enough data
9.5
670
Not enough data
Generative AI
9.0
394
Feature Not Available
Q&A PlatformsHide 15 FeaturesShow 15 Features
Not enough data
9.0
29
Account Options
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Not enough data
Q&A Tools
Not enough data
9.4
6
Not enough data
9.0
5
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge BaseHide 16 FeaturesShow 16 Features
9.1
7,943
Not enough data
Knowledge Pages
9.0
555
Not enough data
9.1
512
Not enough data
9.2
581
Not enough data
9.1
553
Not enough data
8.9
455
Not enough data
8.9
411
Not enough data
9.2
423
Not enough data
Knowledge Dissemination
8.9
538
Not enough data
9.1
535
Not enough data
9.5
606
Not enough data
9.1
580
Not enough data
9.2
443
Not enough data
9.2
446
Not enough data
9.4
451
Not enough data
9.0
422
Not enough data
9.2
432
Not enough data
Enterprise Search SoftwareHide 11 FeaturesShow 11 Features
9.4
518
Not enough data
Compatibility
9.5
48
Not enough data
9.2
46
Not enough data
9.0
49
Not enough data
Search Queries
9.4
46
Not enough data
9.6
49
Not enough data
9.3
47
Not enough data
9.4
44
Not enough data
9.3
47
Not enough data
Functionality
9.2
46
Not enough data
9.6
47
Not enough data
9.4
49
Not enough data
AI AgentsHide 17 FeaturesShow 17 Features
8.9
107
Not enough data
Responses
8.9
6
Not enough data
8.7
5
Not enough data
8.1
6
Not enough data
Automation - AI Agents
9.0
5
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.3
7
Not enough data
8.9
6
Not enough data
Platform
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
Autonomy - AI Agents
8.8
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
Generative AI
9.0
7
Not enough data
9.0
7
Not enough data
Contact Center WorkforceHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Self-ServiceHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Social Networking (ESN)Hide 9 FeaturesShow 9 Features
9.7
62
Not enough data
Content & Community Features - Enterprise Social Networking (ESN)
10.0
6
Not enough data
9.4
8
Not enough data
9.7
6
Not enough data
9.6
8
Not enough data
Admin & Reporting Features - Enterprise Social Networking (ESN)
9.6
8
Not enough data
9.8
8
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
Internal Newsletter SoftwareHide 10 FeaturesShow 10 Features
9.2
356
Not enough data
Newsletter Interface Features - Internal Newsletter Software
9.4
36
Not enough data
9.1
36
Not enough data
9.0
34
Not enough data
Newsletter Management Features - Internal Newsletter Software
9.4
36
Not enough data
9.2
37
Not enough data
9.0
35
Not enough data
Administrative Features - Internal Newsletter Software
9.4
37
Not enough data
9.3
35
Not enough data
9.0
35
Not enough data
9.2
35
Not enough data
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru
Guru
Starmind
Starmind
Guru and Starmind are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru
Starmind
Reviews
Reviewers' Company Size
Guru
Guru
Small-Business(50 or fewer emp.)
14.6%
Mid-Market(51-1000 emp.)
56.4%
Enterprise(> 1000 emp.)
29.0%
Starmind
Starmind
Small-Business(50 or fewer emp.)
0%
Mid-Market(51-1000 emp.)
7.1%
Enterprise(> 1000 emp.)
92.9%
Reviewers' Industry
Guru
Guru
Computer Software
14.7%
Information Technology and Services
9.9%
Consumer Services
8.6%
Internet
7.0%
Financial Services
6.3%
Other
53.5%
Starmind
Starmind
Insurance
21.4%
Chemicals
14.3%
Tobacco
7.1%
Real Estate
7.1%
Pharmaceuticals
7.1%
Other
42.9%
Most Helpful Reviews
Guru
Guru
Most Helpful Favorable Review
Daniel L.
DL
Daniel L.
Verified User in Computer Software

I appreciate the intuitive hierarchy (collections/boards/sections/cards) and intuitive WYSIWYG interface for creating/editing cards. We had disparate cards that fell stale in our old knowledge management software solution and couldn't access any data from...

Most Helpful Critical Review
Verified User in Computer Software
GC
Verified User in Computer Software

In practice, I've found it less than ideal but that may be because my team isn't using it very well

Starmind
Starmind
Most Helpful Favorable Review
Verified User
G
Verified User in Banking

Starmind enables me to ask questions, even when I dont know who is the expert for that question. It also helps me to find answers, before even asking my question.

Most Helpful Critical Review
Verified User
G
Verified User in Insurance

I would like to see some upvote functionality..

Alternatives
Guru
Guru Alternatives
Bloomfire
Bloomfire
Add Bloomfire
Document360
Document360
Add Document360
Simpplr
Simpplr
Add Simpplr
Zendesk Support Suite
Zendesk Support Suite
Add Zendesk Support Suite
Starmind
Starmind Alternatives
Bloomfire
Bloomfire
Add Bloomfire
Stack Overflow for Teams
Stack Overflow for Teams
Add Stack Overflow for Teams
Confluence
Confluence
Add Confluence
Notion
Notion
Add Notion
Discussions
Guru
Guru Discussions
Do we have any mobile app for Guru?
3 comments
David F.
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 comments
Raine Leonard C.
RC
Guru is a knowledge-based tool that helps employees learn the necessary information regarding about the product and processes necessary related to the field...Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 comments
Chris A.
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
See all discussions
Starmind
Starmind Discussions
Is there an extract of the information that goes into starmind in the form of questions and answers?
1 comment
Official Response from Starmind
Thank you for your question. Some of the key information extracted by Starmind from the questions and answers can be viewed in the "Experts" section. This...Read more
is it possible to show more personal information for the user's icon ?
1 comment
Official Response from Starmind
This is good idea for improvement that we have just shared with the product team. They will revisit the existing solution and further user insights to make...Read more
Monty the Mongoose crying
Starmind has no more discussions with answers
See all discussions
Ask Starmind a QuestionContact Starmind

Spotlight Categories

Add Product
Guru
Guru
Starmind
Starmind