Compare Grain and Otter.ai 
At a Glance
Market Segments
Small-Business (76.4% of reviews)
Small-Business (75.1% of reviews)
Entry-Level Pricing
Free 1 seat Per Month
$240.00 1 User Per Year
Grain
Star Rating
(297)4.7 out of 5
Market Segments
Small-Business (76.4% of reviews)
Entry-Level Pricing
Free 1 seat Per Month
Free Trial is available
Browse all 4 pricing plansOtter.ai
Star Rating
(290)4.3 out of 5
Market Segments
Small-Business (75.1% of reviews)
Entry-Level Pricing
$240.00 1 User Per Year
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Otter.ai excels in Automated Note-Taking with a score of 8.9, while Grain shines with a remarkable score of 9.8 in the same category, indicating that Grain provides a more efficient and user-friendly experience for capturing meeting notes.
- Reviewers mention that Grain's Smart Summaries feature stands out with a score of 9.8, significantly higher than Otter.ai's score of 8.6, suggesting that users find Grain's ability to summarize meetings more effective and insightful.
- G2 users highlight that Otter.ai's Call Recording feature is rated at 9.1, while Grain surpasses it with a score of 9.6, indicating that users appreciate Grain's superior quality and reliability in recording calls.
- Users on G2 report that Grain's Voice Recognition capabilities are rated at 9.4, compared to Otter.ai's score of 8.0, suggesting that Grain offers a more accurate and responsive voice recognition experience.
- Reviewers mention that Otter.ai's Customization options, particularly in Annotations, score 9.0, while Grain's score of 8.3 indicates that Otter.ai provides a more flexible and user-friendly approach to customizing notes and annotations.
- Users say that Grain's Meeting Analytics feature is rated at 8.7, while Otter.ai's performance in this area is not as strong, suggesting that users find Grain's analytics tools more comprehensive and beneficial for post-meeting evaluations.
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Pricing
Entry-Level Pricing
Grain
Free
Free
1 seat Per Month
The quickest and easiest way to try Grain
- 20 meetings
- View team's meetings
- Basic AI Notes
Otter.ai
Otter Business
$240.00
1 User Per Year
Boost Meeting Productivity and Collaboration with AI Meeting Notes
- Live AI Meeting Transcript with Live Meeting Summary
- Team Admin Workspace features: usage analytics, prioritized support
- Joins up to 3 concurrent virtual meetings to automatically write and share notes
Free Trial
Grain
Free Trial is available
Otter.ai
Free Trial is available
Ratings
Meets Requirements
9.1
198
8.7
235
Ease of Use
9.4
199
9.1
238
Ease of Setup
9.6
66
9.1
137
Ease of Admin
9.2
61
8.5
53
Quality of Support
9.1
145
8.5
151
Has the product been a good partner in doing business?
9.7
62
8.3
48
Product Direction (% positive)
9.3
178
8.7
225
Features by Category
Lead Facilitation
6.4
16
Feature Not Available
7.7
14
6.0
59
7.8
17
Feature Not Available
7.6
16
Feature Not Available
Organization
8.1
13
Feature Not Available
8.1
14
8.4
59
8.2
16
Feature Not Available
Performance Analysis
8.2
16
6.6
60
7.3
16
6.8
59
Sales Analysis
6.1
11
5.9
57
7.6
13
Feature Not Available
Generative AI
Feature Not Available
8.0
55
Feature Not Available
8.5
54
Business Instant Messaging
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
8.3
5
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.7
5
Not enough data
8.3
6
Not enough data
8.7
5
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.6
36
9.1
58
8.1
21
8.5
57
8.8
28
8.7
56
7.9
13
Feature Not Available
Agent Performance Management
7.8
19
7.7
44
8.8
37
8.8
52
8.4
35
8.7
51
Generative AI
9.3
12
8.7
50
Customization
8.8
11
Not enough data
8.7
9
Not enough data
8.5
10
Not enough data
9.0
18
Not enough data
Organization
7.8
9
Not enough data
8.0
11
Not enough data
8.5
14
Not enough data
8.3
13
Not enough data
9.0
8
Not enough data
9.1
15
Not enough data
Voice
8.7
77
8.5
113
8.0
102
8.0
122
Transcription
8.3
99
7.5
119
8.9
76
8.6
107
7.9
57
7.9
91
7.3
24
7.7
91
Editing
8.6
71
8.1
105
Feature Not Available
7.5
102
7.9
67
7.8
107
7.2
34
Feature Not Available
Integration
8.3
33
7.8
92
7.4
26
Feature Not Available
8.4
39
8.2
105
7.8
41
7.7
88
8.9
66
8.0
100
Platform Features
9.4
22
Not enough data
6.3
8
Not enough data
8.7
9
Not enough data
7.1
7
Not enough data
9.5
14
Not enough data
7.7
15
Not enough data
Organization
8.3
16
Not enough data
8.3
12
Not enough data
8.2
15
Not enough data
Customization
6.9
6
Not enough data
8.3
13
Not enough data
6.7
5
Not enough data
Analytics
6.3
8
Not enough data
8.3
10
Not enough data
8.8
10
Not enough data
Meeting Prep - AI Meeting Assistants
8.1
8
Feature Not Available
6.7
9
Feature Not Available
5.2
8
Feature Not Available
Meeting Automation - AI Meeting Assistants
9.8
9
8.9
74
9.4
8
8.0
74
9.4
8
8.6
73
Meeting Insights - AI Meeting Assistants
7.8
9
7.9
71
7.9
8
7.4
71
9.8
8
8.6
74
Accessibility - AI Meeting Assistants
4.8
7
Feature Not Available
8.1
9
8.6
74
8.3
8
Feature Not Available
Training
7.8
12
Not enough data
9.7
10
Not enough data
6.9
7
Not enough data
9.9
15
Not enough data
Feedback
9.7
11
Not enough data
9.3
7
Not enough data
9.1
9
Not enough data
10.0
6
Not enough data
10.0
5
Not enough data
8.6
7
Not enough data
7.5
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Pre-Meeting Tools
7.4
11
Not enough data
8.9
19
Not enough data
7.4
18
Not enough data
Meeting Tools
8.9
25
Not enough data
9.0
33
Not enough data
8.8
26
Not enough data
8.4
27
Not enough data
Post-Meeting Tools
8.2
14
Not enough data
8.4
15
Not enough data
8.7
15
Not enough data
Categories
Categories
Shared Categories
Grain and Otter.ai are categorized as AI Meeting Assistants, Transcription, Conversation Intelligence, AI Sales Assistant, and Note-Taking Software
Reviews
Reviewers' Company Size
Grain
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
28.8%
Marketing and Advertising
9.9%
Information Technology and Services
8.9%
Management Consulting
4.1%
Higher Education
3.8%
Other
44.5%
Marketing and Advertising
14.6%
Computer Software
12.8%
Information Technology and Services
6.4%
Financial Services
6.0%
Higher Education
5.3%
Other
54.8%
Most Helpful Reviews
Grain
Most Helpful Favorable Review
Kevin C.
Verified User in Computer Software
I like that grain is really easy to use and is a great way to go back and look at what was said during a meeting without having to take detailed notes the entire time.
Most Helpful Critical Review
Zoey M.
Verified User in Computer Software
Commenting feature is a bit confusing / doesn't work super well. It makes it hard for my manager to leave feedback on my calls.
Otter.ai
Most Helpful Favorable Review
Haris Khan K.
Verified User in Writing and Editing
Otter.ai is a great AI tool to transcribe audios and videos. Premium version is great, as it allows you to upload more audio minutes. Best part is the time stamping and accuacy of it. I have been using the premium version for a long time now and recent...
Most Helpful Critical Review
Verified User in Information Technology and Services
Their documentation says to contact support for certain issues, but when you do that, all you get is redirected to the help pages that were incorrect in the first place. And no one ever responds to the message. So they are still keeping the data that i...
Kevin C.
Verified User in Computer Software
I like that grain is really easy to use and is a great way to go back and look at what was said during a meeting without having to take detailed notes the entire time.
Haris Khan K.
Verified User in Writing and Editing
Otter.ai is a great AI tool to transcribe audios and videos. Premium version is great, as it allows you to upload more audio minutes. Best part is the time stamping and accuacy of it. I have been using the premium version for a long time now and recent...
Zoey M.
Verified User in Computer Software
Commenting feature is a bit confusing / doesn't work super well. It makes it hard for my manager to leave feedback on my calls.
Verified User in Information Technology and Services
Their documentation says to contact support for certain issues, but when you do that, all you get is redirected to the help pages that were incorrect in the first place. And no one ever responds to the message. So they are still keeping the data that i...
Discussions
How do you use grain recording?
1 comment
BV
I'm sorry, but I need the text in the Unknown Language to provide a translation into English. Could you please provide the text you would like translated?Read more
Grain has no more discussions with answers
What does otter AI do?
2 comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
Custom vocabulary
1 comment
RD
Hello! I wanted to let you know that Equal Time (www.equaltime.io) offers Custom vocab (up to 1000 words or phrases). So you can add special tango terms as...Read more
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