Compare LogMeIn Resolve and TeamViewer 
At a Glance
Market Segments
Mid-Market (41.5% of reviews)
Small-Business (42.0% of reviews)
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Starting at $24.90
LogMeIn Resolve
Star Rating
(439)4.4 out of 5
Market Segments
Mid-Market (41.5% of reviews)
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansTeamViewer
Star Rating
(3,374)4.5 out of 5
Market Segments
Small-Business (42.0% of reviews)
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in Unattended Remote Access with a score of 9.1, allowing seamless access to devices without user intervention, while GoTo Resolve falls slightly behind at 8.9, which may impact users needing consistent remote support.
- Reviewers mention that TeamViewer's Multi-Monitor Support is rated at 9.0, providing a better experience for users managing multiple screens, whereas GoTo Resolve's score of 8.5 indicates a less robust feature in this area.
- G2 users highlight TeamViewer's superior Session Recording capabilities, both rated at 9.0, but users say TeamViewer's implementation is more user-friendly and reliable, making it easier to review past sessions.
- Users on G2 report that TeamViewer's Device Management features score 9.5, which is slightly higher than GoTo Resolve's 9.6, but reviewers mention that TeamViewer offers a more intuitive interface for managing devices.
- Reviewers mention that TeamViewer's Quality of Support is rated at 8.6, while GoTo Resolve scores 8.7, indicating that GoTo Resolve may have a slight edge in customer service, but users still appreciate TeamViewer's responsiveness.
- Users say that TeamViewer's Instant Messaging feature scores 8.7, which is higher than GoTo Resolve's 7.9, suggesting that TeamViewer provides a more effective communication tool for real-time collaboration during remote sessions.
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Pricing
Entry-Level Pricing
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
LogMeIn Resolve
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
9.0
354
9.1
2,786
Ease of Use
9.0
355
9.1
2,803
Ease of Setup
8.9
186
9.0
720
Ease of Admin
8.9
175
8.9
635
Quality of Support
8.7
305
8.6
2,375
Has the product been a good partner in doing business?
8.7
165
8.6
592
Product Direction (% positive)
8.0
343
8.7
2,681
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.6
19
9.5
30
9.2
14
9.2
30
9.2
18
9.3
29
Monitoring and Management
9.7
20
9.2
29
9.4
18
9.4
29
8.9
19
9.0
30
8.7
18
9.4
30
Organization
9.0
16
9.3
29
Service Management
9.8
17
8.8
30
9.8
21
9.8
30
9.6
20
9.4
30
Presenter Tools
Not enough data
8.9
795
Not enough data
8.5
718
Not enough data
9.2
864
|
Verified
Not enough data
8.8
766
|
Verified
Conferencing Options
Not enough data
8.7
729
|
Verified
Not enough data
8.7
741
|
Verified
Not enough data
8.7
725
|
Verified
Application Tools
Not enough data
8.9
801
|
Verified
Not enough data
8.9
759
|
Verified
Not enough data
8.8
738
|
Verified
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
78
9.3
393
9.1
76
9.1
389
9.0
61
9.0
344
8.9
66
9.1
370
8.6
65
9.0
355
8.5
68
9.0
363
Maintenance
8.9
69
9.1
359
8.4
47
9.0
327
Communication
8.8
65
9.1
358
8.0
45
8.7
306
8.3
47
8.9
309
8.6
48
8.9
331
Security
8.7
50
9.1
323
8.4
50
9.1
328
Device Support
8.5
55
9.1
353
8.6
54
9.2
365
8.4
57
9.2
362
Performance
8.4
57
9.0
337
Administration
Not enough data
9.5
14
Not enough data
9.6
13
Not enough data
9.6
14
Security
Not enough data
9.6
13
Not enough data
9.4
12
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Incident Management
8.5
59
Not enough data
8.2
60
Not enough data
8.3
61
Not enough data
8.2
62
Not enough data
8.1
56
Not enough data
Reporting
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Not enough data
Access & Usability
8.1
72
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.3
5
8.4
18
Operating System
9.3
5
9.5
19
8.7
5
9.0
18
8.0
5
8.8
19
Management
7.7
5
8.8
19
7.3
5
8.5
19
7.7
5
8.8
17
7.7
5
8.3
17
8.7
5
8.8
19
Security
8.7
5
8.4
17
9.0
5
8.8
19
Analysis
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.5
78
8.8
1276
8.2
70
8.7
1188
8.4
75
8.6
1182
8.3
73
8.6
1170
8.1
70
8.7
1204
8.4
75
8.7
1278
8.5
80
8.9
1345
Platform
8.6
70
8.9
1294
8.2
66
8.7
1254
8.5
70
8.7
1221
8.7
82
9.1
1383
Security
7.8
59
8.6
1084
8.5
75
8.8
1226
8.5
69
8.7
1171
ServiceNow Apps
Not enough data
9.3
132
Not enough data
9.3
133
Categories
Categories
Shared Categories
LogMeIn Resolve and TeamViewer are categorized as Remote Monitoring & Management (RMM), Remote Support, Remote Desktop, Mobile Device Management (MDM), and Unified Endpoint Management (UEM)
Unique Categories
LogMeIn Resolve is categorized as Patch Management, Endpoint Management, Antivirus, Service Desk, and Endpoint Protection Platforms
TeamViewer is categorized as SAP Store, Screen Sharing, ServiceNow Store Apps, IT Asset Management, Enterprise IT Management, Network Monitoring, and Co-Browsing
Reviews
Reviewers' Company Size
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.2%
Computer Software
10.8%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
53.0%
Information Technology and Services
17.0%
Computer Software
10.4%
Marketing and Advertising
4.6%
Telecommunications
3.2%
Computer & Network Security
2.5%
Other
62.4%
Most Helpful Reviews
LogMeIn Resolve
Most Helpful Favorable Review
Verified User in Computer Software
Very reliable – it's always available and almost always works (there are few if any incidents where we cannot connect to a particular client). We have both clients and support staff on multiple versions of Windows and Mac OS X, GoToAssist works well with...
Most Helpful Critical Review
Delton S.
Verified User in Construction
There are more steps involved in getting connected than there needs to be, but they steps are easy. The multiple steps do make GoToResolve more secure, but some could be encapsulated better and still maintain security.
TeamViewer
Most Helpful Favorable Review
Shubham K.
Verified User
I like that it is so easy to share the computing device remotely, just by using giving the ID and password and voila, its interface is secure and very comfortable, sending files in actual time is effortless and the audio and video first-class is very high....
Most Helpful Critical Review
PATRICK L S.
Verified User in Marketing and Advertising
After convincing me to buy a 'life time' package - turns out the package I bought for a lifetime does not work with anyone (including my customers - who got it at MY suggestion) who use a current version or have updated (as that is automatic) - so the...
Verified User in Computer Software
Very reliable – it's always available and almost always works (there are few if any incidents where we cannot connect to a particular client). We have both clients and support staff on multiple versions of Windows and Mac OS X, GoToAssist works well with...
Shubham K.
Verified User
I like that it is so easy to share the computing device remotely, just by using giving the ID and password and voila, its interface is secure and very comfortable, sending files in actual time is effortless and the audio and video first-class is very high....
Delton S.
Verified User in Construction
There are more steps involved in getting connected than there needs to be, but they steps are easy. The multiple steps do make GoToResolve more secure, but some could be encapsulated better and still maintain security.
PATRICK L S.
Verified User in Marketing and Advertising
After convincing me to buy a 'life time' package - turns out the package I bought for a lifetime does not work with anyone (including my customers - who got it at MY suggestion) who use a current version or have updated (as that is automatic) - so the...
Discussions
Is GoToAssist legitimate?
3 comments
CM
Sure is legit and it is a fantastic programRead more
How do I use GoToAssist remote?
1 comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
Can i access the mobile phone devices through remote desktop ?
5 comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Licencias algo costosas?
4 comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
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