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Compare GoTo Connect and Talkroute 
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At a Glance
Market Segments
Small-Business (70.9% of reviews)
Small-Business (92.7% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$19 per account, per month (not billed per user)
GoTo Connect
Star Rating
(1,385)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansTalkroute
Star Rating
(41)4.6 out of 5
Market Segments
Small-Business (92.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19 per account, per month (not billed per user)
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Connect excels in its Desk-to-Desk Calls feature, scoring a high 9.2, which allows for seamless internal communication, while Talkroute's score of 8.1 indicates it may not be as robust in this area.
- Reviewers mention that GoTo Connect's VoIP Number feature is highly rated at 9.2, providing reliable voice over IP services, whereas Talkroute's score of 7.7 suggests some limitations in this functionality.
- G2 users highlight GoTo Connect's Fax Number feature, which received an impressive score of 9.5, making it a strong choice for businesses that require faxing capabilities, while Talkroute's performance in this area is not as competitive.
- Users on G2 appreciate the Video Conferencing capabilities of GoTo Connect, scoring 9.0, which is essential for remote collaboration, compared to Talkroute's lower score of 8.0, indicating it may lack some advanced features.
- Reviewers say that GoTo Connect's Automated Attendants feature, rated at 9.0, enhances customer interaction, while Talkroute's score of 8.3 suggests it may not offer the same level of automation and efficiency.
- Users report that GoTo Connect's Voice Conferencing feature is rated at 9.1, making it a preferred choice for businesses needing reliable conference call solutions, while Talkroute's score of 8.1 indicates it may not meet the same standards.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Talkroute
BASIC
$19
per account, per month (not billed per user)
Included Features:
- Local & Toll Free Numbers
- Incoming & Outgoing Calling
- Text Messaging
Free Trial
GoTo Connect
No trial information availableTalkroute
Free Trial is available
Ratings
Meets Requirements
9.0
1,123
9.0
20
Ease of Use
9.0
1,136
9.7
26
Ease of Setup
8.7
797
9.5
24
Ease of Admin
8.9
778
8.8
8
Quality of Support
8.8
1,098
9.2
20
Has the product been a good partner in doing business?
9.1
771
8.8
8
Product Direction (% positive)
8.4
1,088
9.4
20
Features by Category
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Not enough data
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Channels
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Not enough data
Generative AI
7.6
12
Not enough data
Functions
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.4
9
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
6
Not enough data
Not enough data
Not enough data
9.7
6
Advanced Features - Cloud PBX
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
48
Not enough data
9.0
49
Not enough data
8.5
48
Not enough data
7.6
48
Not enough data
9.1
46
Not enough data
8.0
46
Not enough data
Basic Communication
9.2
903
|
Verified
8.8
15
|
Verified
8.0
394
|
Verified
Feature Not Available
7.8
446
|
Verified
9.5
14
|
Verified
7.9
382
|
Verified
Feature Not Available
8.7
648
|
Verified
Feature Not Available
9.1
735
|
Verified
Feature Not Available
Agentic AI - VoIP Providers
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Not enough data
Access
8.2
476
|
Verified
9.3
12
|
Verified
8.2
502
Feature Not Available
8.4
505
|
Verified
9.0
13
|
Verified
Advanced Features
8.6
729
|
Verified
9.4
13
|
Verified
9.0
688
|
Verified
9.5
13
|
Verified
9.1
777
|
Verified
8.9
16
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and Talkroute are categorized as VoIP Providers
Unique Categories
GoTo Connect is categorized as UCaaS Platforms, Online Fax, Auto Dialer, Contact Center, and Customer Communications Management
Talkroute is categorized as Cloud PBX Platforms
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkroute
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Real Estate
9.8%
Information Technology and Services
9.8%
Automotive
9.8%
Hospital & Health Care
7.3%
Health, Wellness and Fitness
7.3%
Other
56.1%
Discussions
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
Who owns Talkroute?
1 Comment
TP
Someone who doesn't care for their small business customers. We were dropped due to our review on their failure to address issues within their own program.Read more
Talkroute has no more discussions with answers
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