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At a Glance
Market Segments
Mid-Market (69.3% of reviews)
Small-Business (73.8% of reviews)
Entry-Level Pricing
No pricing available
Free 1 User
Gong
Star Rating
(6,434)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongOtter.ai
Star Rating
(442)4.4 out of 5
Market Segments
Small-Business (73.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gong excels in call recording, scoring a remarkable 9.6, while Otter.ai follows with an 8.9. Reviewers mention that Gong's ability to capture and analyze calls provides invaluable insights for sales teams, making it a preferred choice for those focused on performance tracking.
- Reviewers mention that Gong's machine learning capabilities are rated at 8.8, compared to Otter.ai's 8.3. Users say that Gong's advanced algorithms help in lead qualification and customer scoring, which are crucial for sales optimization.
- Users on G2 highlight Gong's superior coaching features, scoring 8.6 against Otter.ai's 6.7. Reviewers say that Gong's coaching tools provide actionable feedback, which is essential for improving sales techniques and team performance.
- Reviewers mention that Gong's quality of support is rated at 9.3, significantly higher than Otter.ai's 8.4. Users report that Gong's customer service is responsive and knowledgeable, which enhances the overall user experience.
- Users say that Gong's ease of use is rated at 9.3, slightly ahead of Otter.ai's 9.0. Reviewers mention that Gong's intuitive interface allows for quick onboarding and minimal training, making it a favorite among teams looking for efficiency.
- G2 users report that Gong's product direction is rated at 9.0, while Otter.ai is at 8.8. Reviewers mention that Gong's commitment to continuous improvement and feature updates keeps it aligned with user needs, making it a reliable long-term investment.
Pricing
Entry-Level Pricing
Gong
No pricing availableOtter.ai
Basic
Free
1 User
For those who want to give it a try
- Zoom, MS Teams, and Google Meet
- AI Chat within and across meetings
- AI meeting workflows
Free Trial
Gong
No trial information availableOtter.ai
Free Trial is available
Ratings
Meets Requirements
9.4
4,930
8.7
372
Ease of Use
9.3
4,986
9.0
377
Ease of Setup
9.1
1,215
9.0
271
Ease of Admin
9.1
768
8.6
88
Quality of Support
9.3
3,500
8.4
238
Has the product been a good partner in doing business?
9.3
770
8.6
81
Product Direction (% positive)
9.0
4,608
8.8
361
Features by Category
Lead Facilitation
7.1
349
Feature Not Available
7.3
343
6.1
67
7.5
346
Feature Not Available
7.6
346
6.8
16
Organization
8.3
351
Feature Not Available
8.3
347
8.4
67
8.3
347
7.6
17
Performance Analysis
8.5
349
6.6
68
8.6
352
6.8
67
Sales Analysis
7.8
333
Feature Not Available
7.9
339
Feature Not Available
Generative AI
8.6
285
8.1
61
8.9
291
8.6
60
Agentic AI - AI Sales Assistant
8.1
53
8.6
6
7.9
52
8.6
6
8.2
53
8.9
6
8.3
52
8.6
6
8.2
52
8.3
6
8.2
52
8.3
6
8.1
52
8.6
6
Integrated Workflows
7.8
101
Not enough data
7.9
101
Not enough data
8.3
100
Not enough data
7.3
97
Not enough data
8.5
100
Not enough data
8.4
100
Not enough data
8.5
96
Not enough data
Repeatability and Reportability
8.2
98
Not enough data
8.0
98
Not enough data
7.9
96
Not enough data
8.3
100
Not enough data
7.3
96
Not enough data
AI and Automation
7.8
89
Not enough data
7.6
87
Not enough data
7.4
86
Not enough data
7.6
86
Not enough data
8.0
86
Not enough data
Generative AI
8.2
90
Not enough data
Agentic AI - Sales Engagement
8.2
48
Not enough data
8.0
47
Not enough data
8.2
48
Not enough data
8.2
46
Not enough data
8.0
47
Not enough data
8.1
46
Not enough data
8.2
46
Not enough data
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
8.2
11
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.2
11
Not enough data
8.3
12
Not enough data
8.5
11
Generative AI - Business Instant Messaging
Not enough data
9.3
5
AI - Business Instant Messaging
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.6
2743
|
Verified
8.7
89
8.8
2466
|
Verified
8.3
88
9.1
2656
|
Verified
8.5
86
8.3
1794
|
Verified
7.5
22
Agent Performance Management
8.6
1869
|
Verified
7.7
74
8.3
2513
|
Verified
8.7
82
8.7
2299
|
Verified
8.6
81
Generative AI
8.9
673
8.7
78
Agentic AI - Conversation Intelligence
8.0
134
8.2
23
8.0
133
8.2
23
8.2
134
8.0
23
8.0
133
8.3
23
8.2
134
8.3
22
8.1
133
8.2
22
8.0
133
7.7
22
Voice
Not enough data
8.5
184
Not enough data
8.0
195
Transcription
Not enough data
7.7
192
Not enough data
8.7
179
Not enough data
7.9
157
Not enough data
7.3
159
Editing
Not enough data
8.1
171
Not enough data
Feature Not Available
Not enough data
7.9
175
Not enough data
Feature Not Available
Integration
Not enough data
7.9
156
Not enough data
7.6
52
Not enough data
8.3
168
Not enough data
7.8
149
Not enough data
8.0
159
Agentic AI - Transcription
Not enough data
8.4
50
Not enough data
8.2
49
Not enough data
7.9
48
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
377
Not enough data
8.6
408
Not enough data
8.2
347
Not enough data
8.4
355
Not enough data
8.0
248
Not enough data
8.1
245
Not enough data
CRM Data Enrichment
9.0
401
Not enough data
8.8
388
Not enough data
9.1
423
Not enough data
Feature Not Available
Not enough data
8.6
253
Not enough data
Account Management
8.1
324
Not enough data
8.2
339
Not enough data
8.3
349
Not enough data
8.6
370
Not enough data
8.5
259
Not enough data
8.1
240
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
40
Not enough data
7.9
39
Not enough data
7.6
39
Not enough data
7.4
37
Not enough data
7.4
39
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Meeting Automation - AI Meeting Assistants
Not enough data
8.9
177
Not enough data
8.0
175
Not enough data
8.4
175
Meeting Insights - AI Meeting Assistants
Not enough data
8.0
169
Not enough data
7.7
169
Not enough data
8.7
173
Accessibility - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
8.6
171
Not enough data
Feature Not Available
Agentic AI - AI Meeting Assistants
Not enough data
8.3
84
Not enough data
7.9
83
Not enough data
7.8
85
Not enough data
8.0
83
Deployment & Integration - Voice Recognition
Not enough data
8.5
17
Not enough data
7.5
16
Not enough data
8.5
17
Not enough data
8.9
17
Performance Optimization - Voice Recognition
Not enough data
8.0
17
Not enough data
8.6
16
Not enough data
8.1
16
Not enough data
8.0
15
Not enough data
8.8
15
Security & Compliance - Voice Recognition
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.6
15
Advanced AI & Biometric Features - Voice Recognition
Not enough data
7.7
15
Not enough data
8.1
15
Not enough data
8.1
16
Not enough data
7.2
16
Agentic AI - Voice Recognition
Not enough data
8.4
15
Agentic AI - Sales Analytics
8.4
54
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.6
57
Not enough data
8.3
56
Not enough data
Data Sourcing
8.5
743
Not enough data
8.7
788
Not enough data
8.5
715
Not enough data
8.9
802
Not enough data
8.6
725
Not enough data
Predictive Analytics
8.1
720
Not enough data
8.4
748
Not enough data
8.2
734
Not enough data
8.3
720
Not enough data
Sales Management
8.6
756
Not enough data
8.2
720
Not enough data
8.7
757
Not enough data
9.0
822
Not enough data
Agentic AI - Sales Coaching
8.1
60
Not enough data
8.5
60
Not enough data
8.3
61
Not enough data
8.3
58
Not enough data
Training
9.0
1964
|
Verified
Not enough data
9.0
2175
|
Verified
Not enough data
8.6
1526
|
Verified
Not enough data
9.2
2214
|
Verified
Not enough data
Feedback
9.3
2370
|
Verified
Not enough data
9.0
1851
|
Verified
Not enough data
9.0
1894
|
Verified
Not enough data
8.8
1604
|
Verified
Not enough data
8.9
1790
|
Verified
Not enough data
8.9
1877
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
387
Not enough data
Agentic AI - Note-Taking Software
Not enough data
9.0
28
Action Item Detection - AI Note-taking Software
Not enough data
8.5
63
Not enough data
8.9
63
Automatic Transcription - AI Note-taking Software
Not enough data
8.7
65
Collaboration & Sharing - AI Note-taking Software
Not enough data
8.3
61
Language & Accent Support - AI Note-taking Software
Not enough data
7.6
62
Multi-Platform Integration - AI Note-taking Software
Not enough data
7.8
63
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.1
59
Searchable Note Archives - AI Note-taking Software
Not enough data
8.2
62
Speaker Identification - AI Note-taking Software
Not enough data
7.9
65
Categories
Categories
Shared Categories
Gong and Otter.ai are categorized as Conversation Intelligence and AI Sales Assistant
Unique Categories
Gong is categorized as Sales Coaching, Sales Engagement, Sales Analytics, and Revenue Operations & Intelligence (RO&I)
Otter.ai is categorized as Transcription, AI Note-Taking Software, Business Instant Messaging, Note-Taking Software, Voice Recognition, and AI Meeting Assistants
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.1%
Internet
5.1%
Financial Services
3.3%
Other
28.3%
Marketing and Advertising
11.4%
Computer Software
11.4%
Information Technology and Services
7.1%
Consulting
6.9%
Higher Education
5.0%
Other
58.1%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
What does otter AI do?
2 Comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
Custom vocabulary
1 Comment
RD
Hello! I wanted to let you know that Equal Time (www.equaltime.io) offers Custom vocab (up to 1000 words or phrases). So you can add special tango terms as...Read more
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