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At a Glance
Market Segments
Mid-Market (53.5% of reviews)
Mid-Market (57.5% of reviews)
Entry-Level Pricing
Free
Free Trial 1 User Per Month
GoLinks
Star Rating
(757)4.7 out of 5
Market Segments
Mid-Market (53.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansGuru
Star Rating
(2,344)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in providing a seamless user experience, particularly highlighting its intuitive interface and browser extension integration. Users appreciate how the system is responsive and delivers precise answers, making it a valuable tool for customer support.
- Users say that GoLinks offers a straightforward solution for link management, allowing teams to consolidate their resources effectively. The convenience of shortened URLs is frequently mentioned, making it easier for users to remember and access important sites.
- According to verified reviews, Guru stands out for its robust customer support, with users noting the effectiveness of its chat feature and the helpfulness of the support team. This level of assistance contributes to a higher overall satisfaction compared to GoLinks.
- Reviewers mention that both products are easy to set up, but Guru's implementation process is often described as more direct and efficient. Users appreciate the quick onboarding experience, which allows them to start using the tool without significant delays.
- G2 reviewers highlight that while GoLinks is easy to learn, it may not offer the same depth of features as Guru. Users have noted that Guru's advanced capabilities, such as proactive assistance and cross-system integration, provide a more comprehensive solution for complex workflows.
- Users report that both products have their strengths, but Guru's higher G2 Score reflects a broader base of positive feedback, particularly in areas like product direction and user satisfaction. This suggests that Guru may be a more reliable choice for teams looking for a long-term partner in their software needs.
Pricing
Entry-Level Pricing
GoLinks
Team
Free
What's better than free? Up to 20 users.
- Up to 20 users
- Google SSO
- Universal search
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Free Trial
GoLinks
Free Trial is available
Guru
Free Trial is available
Ratings
Meets Requirements
9.5
575
9.2
1,931
Ease of Use
9.5
601
9.2
1,953
Ease of Setup
9.3
144
9.3
969
Ease of Admin
9.3
38
9.0
478
Quality of Support
9.3
302
9.3
1,528
Has the product been a good partner in doing business?
9.4
37
9.4
431
Product Direction (% positive)
8.6
577
9.2
1,829
Features by Category
Content Management
Not enough data
9.3
119
Not enough data
9.2
115
Not enough data
9.3
118
Content Discovery
Not enough data
9.4
117
Not enough data
9.3
118
Not enough data
9.2
117
Not enough data
9.0
106
Not enough data
9.3
106
Not enough data
9.1
107
Generative AI
Not enough data
9.2
77
Not enough data
9.2
79
Administration
Not enough data
9.2
679
Not enough data
9.2
677
Not enough data
9.1
669
Knowledge Management
Not enough data
9.6
802
Not enough data
9.2
743
Not enough data
9.2
702
Compliance
Not enough data
9.1
698
Not enough data
9.1
664
Not enough data
9.2
658
Not enough data
9.1
637
Customer Support
Not enough data
9.2
771
Not enough data
9.2
729
Not enough data
9.0
650
Data Security
Not enough data
9.2
636
Not enough data
9.2
635
Not enough data
9.3
657
Not enough data
9.1
638
Administration
Not enough data
9.2
689
Not enough data
9.3
711
Not enough data
9.4
779
Generative AI
Not enough data
9.0
495
Browser
9.2
183
Not enough data
9.1
190
Not enough data
9.2
177
Not enough data
User Tools
Feature Not Available
Not enough data
9.1
190
Not enough data
8.8
164
Not enough data
Editing Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workspace Options
8.8
145
Not enough data
9.1
161
Not enough data
URL Shortener
9.2
345
Not enough data
8.5
326
Not enough data
8.5
277
Not enough data
8.6
305
Not enough data
Agentic AI - Digital Sales Room
6.6
22
Not enough data
7.2
23
Not enough data
6.8
22
Not enough data
Knowledge Pages
Not enough data
9.0
690
Not enough data
9.1
645
Not enough data
9.0
692
Not enough data
8.8
590
Not enough data
8.9
556
Not enough data
9.0
568
Knowledge Dissemination
Not enough data
8.9
670
Not enough data
9.0
673
Not enough data
9.5
751
Not enough data
9.1
724
Not enough data
9.1
590
Not enough data
9.2
591
Not enough data
9.3
587
Not enough data
9.0
557
Not enough data
9.1
572
Agentic AI - Knowledge Base
Not enough data
8.6
102
Not enough data
9.0
106
Not enough data
8.9
103
Compatibility
8.4
63
9.2
106
8.2
57
8.9
99
8.1
53
8.9
94
Agentic AI - Enterprise Search Software
6.5
8
8.6
53
5.7
7
8.7
44
6.0
7
9.0
49
5.5
7
8.8
44
6.4
7
9.0
50
6.4
7
8.7
44
Search Queries
7.5
59
9.1
99
8.3
58
9.5
100
8.0
54
9.1
93
8.4
53
9.1
89
8.4
53
9.3
103
AI powered search - Enterprise Search Software
Not enough data
8.5
39
Not enough data
8.3
32
Not enough data
9.5
39
Functionality
8.4
58
8.9
99
8.2
58
9.3
101
8.5
55
9.1
99
Compatibility - Enterprise Search Software
Not enough data
8.9
30
Not enough data
9.5
33
Not enough data
8.7
30
Functionality - Enterprise Search Software
Not enough data
8.9
30
Not enough data
9.6
30
Not enough data
9.1
31
Search Queries - Enterprise Search Software
Not enough data
9.0
31
Not enough data
9.2
33
Not enough data
8.4
34
Not enough data
9.3
31
Responses
Not enough data
8.6
59
Not enough data
8.6
66
Not enough data
9.3
70
Automation - AI Agents
Not enough data
8.7
54
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.9
59
Not enough data
9.0
56
Platform
Not enough data
8.7
63
Not enough data
8.8
60
Not enough data
8.5
65
Autonomy - AI Agents
Not enough data
8.9
62
Not enough data
8.8
62
Not enough data
8.7
67
Not enough data
8.9
58
Generative AI
Not enough data
9.1
71
Not enough data
8.8
70
Customization - AI Agent Builders
Not enough data
9.7
10
Not enough data
9.0
7
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
9.3
9
Not enough data
9.2
10
Not enough data
Not enough data
Not enough data
8.2
10
Data and Analytics - AI Agent Builders
Not enough data
9.0
7
Not enough data
9.8
10
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
8.1
8
Not enough data
Not enough data
Not enough data
9.0
7
Not enough data
8.7
9
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GoLinks and Guru are categorized as Enterprise Search Software
Unique Categories
GoLinks is categorized as URL Shortener and Bookmark Manager
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, AI Agent Builders, and AI IT Agents
Reviews
Reviewers' Company Size
GoLinks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.7%
Information Technology and Services
22.6%
Financial Services
8.8%
Biotechnology
3.5%
Computer & Network Security
3.4%
Other
28.0%
Computer Software
14.9%
Information Technology and Services
11.2%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.8%
Other
53.0%
Discussions
What is the best way to use templated URLs in go
1 Comment
KN
Hi Sohaib! We actually have a great solution for that with our Variable links! That would allow you to visit ticket "1234" by typing "go/jira/1234" for...Read more
How do you use GoLinks?
1 Comment
BM
GoLinks transforms long URLs into short, memorable links that make it easy to discover and share knowledge. There is a Chrome extension you can use to create...Read more
How do go links work?
1 Comment
BM
GoLinks connects teams in a more intuitive way to the apps and information they access daily. Context switching becomes a thing of the past with...Read more
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
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