Compare Genesys Cloud CX and UJET 
At a Glance
Market Segments
Mid-Market (46.2% of reviews)
Mid-Market (57.3% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor
Genesys Cloud CX
Star Rating
(1,396)4.3 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXUJET
Star Rating
(1,079)4.7 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Entry-Level Pricing
Contact Vendor
Learn more about UJETSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Genesys Cloud CX has a solid Omnichannel experience rated at 8.6, but UJET excels with a score of 9.4, indicating a more seamless integration across various communication channels.
- Reviewers mention that UJET's AI Text Generation feature is highly rated at 9.4, while Genesys Cloud CX falls behind with a score of 8.2, suggesting that UJET offers more advanced capabilities in automating text-based interactions.
- G2 users highlight that UJET's Call Monitoring feature is rated at 9.5, significantly higher than Genesys Cloud CX's 8.8, which may provide UJET users with better oversight and quality assurance in their call operations.
- Users on G2 report that UJET's Live Chat functionality is rated at 9.5, compared to Genesys Cloud CX's 9.2, indicating that UJET may offer a more robust and user-friendly live chat experience.
- Reviewers say that UJET's Performance Evaluation tools are rated at 9.6, while Genesys Cloud CX's score of 8.7 suggests that UJET provides more effective mechanisms for assessing agent performance.
- Users report that Genesys Cloud CX's Quality of Support is rated at 8.1, which is lower than UJET's impressive score of 9.5, indicating that UJET may offer superior customer support and assistance to its users.
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Pricing
Entry-Level Pricing
Genesys Cloud CX
No pricing availableUJET
UJET Voice and Chat
Contact Vendor
Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API
Free Trial
Genesys Cloud CX
Free Trial is available
UJET
Free Trial is available
Ratings
Meets Requirements
8.6
985
9.5
886
Ease of Use
8.9
992
9.7
887
Ease of Setup
8.3
564
9.6
295
Ease of Admin
8.4
551
9.4
235
Quality of Support
8.1
942
9.5
838
Has the product been a good partner in doing business?
8.4
547
9.6
232
Product Direction (% positive)
8.7
888
9.5
864
Features by Category
Messenger
8.8
20
Not enough data
9.2
23
Not enough data
9.2
22
Not enough data
8.6
22
Not enough data
Channels
9.0
21
Not enough data
9.3
20
Not enough data
9.3
19
Not enough data
9.1
18
Not enough data
9.1
17
Not enough data
Customers
9.0
24
Not enough data
9.0
21
Not enough data
9.1
22
Not enough data
9.1
20
Not enough data
9.2
21
Not enough data
Dialing Options
8.9
132
Not enough data
8.9
116
Not enough data
8.8
114
Not enough data
Agent Tools
8.8
118
Not enough data
8.6
112
Not enough data
8.6
126
Not enough data
9.1
149
Not enough data
Automation
8.7
110
Not enough data
8.7
92
Not enough data
9.2
134
Not enough data
8.8
95
Not enough data
8.8
128
Not enough data
Quality Assurance
8.7
141
Not enough data
8.6
132
Not enough data
7.7
143
Not enough data
Engagement
8.4
122
Not enough data
8.1
142
Not enough data
8.2
130
Not enough data
Performance
8.5
137
Not enough data
8.9
135
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
9.1
313
|
Verified
9.6
516
|
Verified
8.2
173
Feature Not Available
8.5
206
|
Verified
9.5
423
|
Verified
8.4
174
|
Verified
9.2
369
8.3
205
|
Verified
9.5
427
Generative AI
Feature Not Available
Feature Not Available
Functions
8.7
364
|
Verified
9.4
512
|
Verified
8.7
373
|
Verified
9.4
528
|
Verified
8.7
310
|
Verified
9.5
484
|
Verified
8.3
204
|
Verified
9.4
399
8.4
215
|
Verified
9.4
426
9.1
286
|
Verified
9.5
489
|
Verified
8.8
273
|
Verified
9.5
480
8.6
214
9.5
442
|
Verified
Administrative
8.3
327
|
Verified
9.4
493
|
Verified
8.7
367
|
Verified
9.5
471
|
Verified
7.5
402
|
Verified
9.4
502
|
Verified
8.8
259
|
Verified
9.6
451
8.4
229
9.5
400
Responses
9.2
30
Not enough data
9.4
32
Not enough data
8.7
29
Not enough data
Automation - AI Agents
9.2
6
Not enough data
9.3
7
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
9.0
7
Not enough data
Platform
8.9
31
Not enough data
9.4
31
Not enough data
9.1
29
Not enough data
Autonomy - AI Agents
9.3
7
Not enough data
9.5
7
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
8.5
45
Not enough data
8.7
44
Not enough data
9.1
46
Not enough data
8.5
47
Not enough data
8.3
42
Not enough data
Platform
8.8
43
Not enough data
8.9
46
Not enough data
9.0
43
Not enough data
8.6
46
Not enough data
8.2
40
Not enough data
8.8
48
Not enough data
8.7
44
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
8.7
157
Not enough data
8.6
147
Not enough data
8.5
138
Not enough data
8.2
135
Not enough data
7.9
103
Not enough data
Administration
8.0
129
Not enough data
8.4
148
Not enough data
8.4
155
Not enough data
7.9
129
Not enough data
8.5
138
Not enough data
Administration
9.3
22
Not enough data
9.0
21
Not enough data
9.3
20
Not enough data
Security
9.4
21
Not enough data
9.6
20
Not enough data
Messaging Channels
9.0
26
Not enough data
9.2
27
Not enough data
9.2
29
Not enough data
9.0
28
Not enough data
Administration
9.0
30
Not enough data
9.0
28
Not enough data
8.7
28
Not enough data
9.0
31
Not enough data
Platform
8.7
126
9.4
176
7.8
111
9.1
191
8.8
145
9.4
222
9.1
147
9.6
225
8.8
142
9.6
230
9.1
140
9.6
222
9.1
141
9.5
215
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
8.9
134
9.5
217
8.8
130
9.6
204
Administrative
9.0
139
9.6
224
8.1
140
9.5
208
Customer Support
9.0
28
Not enough data
8.9
30
Not enough data
8.4
28
Not enough data
Automation
8.8
27
Not enough data
8.5
31
Not enough data
9.0
29
Not enough data
Artificial Intelligence
9.0
29
Not enough data
8.8
29
Not enough data
9.1
27
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication
8.6
153
|
Verified
9.5
385
|
Verified
8.4
156
|
Verified
9.4
409
|
Verified
8.4
112
9.3
171
8.4
124
9.5
371
|
Verified
8.5
79
9.2
166
Internal Use
8.5
153
|
Verified
9.3
350
|
Verified
8.6
148
|
Verified
9.5
370
|
Verified
8.4
109
|
Verified
9.4
171
8.3
125
|
Verified
9.6
372
|
Verified
8.2
118
|
Verified
9.5
315
|
Verified
8.4
118
|
Verified
9.6
370
|
Verified
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.0(won by default)
20
Not enough data
9.0(won by default)
22
Not enough data
9.0(won by default)
20
Not enough data
Channels
9.4(won by default)
22
Not enough data
9.2(won by default)
24
Not enough data
9.0(won by default)
24
Not enough data
9.6(won by default)
26
Not enough data
9.4(won by default)
23
Not enough data
Insight
9.5(won by default)
22
Not enough data
9.0(won by default)
26
Not enough data
9.0(won by default)
24
Not enough data
9.4(won by default)
21
Not enough data
Generative AI
Feature Not Available
Not enough data
Basic Communication
9.6
53
Not enough data
7.8
37
Not enough data
8.7
42
Not enough data
8.5
39
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
Access
8.3
44
Not enough data
8.2
38
Not enough data
8.2
39
Not enough data
Advanced Features
8.8
51
Not enough data
8.7
45
Not enough data
9.2
51
Not enough data
Calling
9.3
40
Not enough data
8.2
34
Not enough data
8.8
39
Not enough data
8.6
39
Not enough data
Contacts
8.4
38
Not enough data
8.3
36
Not enough data
8.6
34
Not enough data
Insights
8.4
35
Not enough data
8.7
37
Not enough data
8.6
38
Not enough data
8.3
33
Not enough data
8.1
32
Not enough data
Extensions
8.8
39
Not enough data
9.2
43
|
Verified
Not enough data
9.0
48
|
Verified
Not enough data
Features
8.8
36
Not enough data
8.2
30
Not enough data
8.4
32
|
Verified
Not enough data
9.1
33
|
Verified
Not enough data
8.8
30
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Genesys Cloud CX and UJET are categorized as Live Chat, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Genesys Cloud CX is categorized as Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, AI Agents, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Auto Dialer, Conversational Marketing, Chatbots, Outbound Call Tracking, Social Customer Service, VoIP, Contact Center Workforce, and Proactive Notification
UJET has no unique categories
Reviews
Reviewers' Company Size
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UJET
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.0%
Financial Services
10.4%
Telecommunications
5.5%
Consumer Services
4.8%
Accounting
4.8%
Other
63.4%
Consumer Services
27.8%
Telecommunications
8.6%
Outsourcing/Offshoring
7.6%
Food & Beverages
5.7%
Retail
4.8%
Other
45.5%
Most Helpful Reviews
Genesys Cloud CX
Most Helpful Favorable Review
Md Azmul H.
Verified User in Marketing and Advertising
Its so natural to connect with somebody through talk and to call. Messages are connected to email, so you can return and discover the discussions once more. The notices are unpretentious and not very diverting yet additionally its difficult to miss and...
Most Helpful Critical Review
Jen L.
Verified User in Information Technology and Services
The interface can be difficult to navigate and it's impossible to do functions such as deleting something you've already read. This may or may not be a bug but its frustrating to see that there's still an open notification even if I've read through it.
UJET
Most Helpful Favorable Review
Dwight M.
Verified User in Consumer Services
The program is specialized in giving the customer the best experience ever and someone like me as an agent from technical support is great for us, because we can bring joy and happiness to everyone who we serve, every day by day we improve as agents and...
Most Helpful Critical Review
Verified User in Food & Beverages
I'm not too fond of UJet because the delay.
Md Azmul H.
Verified User in Marketing and Advertising
Its so natural to connect with somebody through talk and to call. Messages are connected to email, so you can return and discover the discussions once more. The notices are unpretentious and not very diverting yet additionally its difficult to miss and...
Dwight M.
Verified User in Consumer Services
The program is specialized in giving the customer the best experience ever and someone like me as an agent from technical support is great for us, because we can bring joy and happiness to everyone who we serve, every day by day we improve as agents and...
Jen L.
Verified User in Information Technology and Services
The interface can be difficult to navigate and it's impossible to do functions such as deleting something you've already read. This may or may not be a bug but its frustrating to see that there's still an open notification even if I've read through it.
Verified User in Food & Beverages
I'm not too fond of UJet because the delay.
Discussions
Anyone integrated PureCloud with custom CRM?
5 comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
how do i reschedule emails or put them on hold?
5 comments
MG
The text appears to be related to a technical context, possibly involving software or system design. "States" and "wait feature" could refer to components or...Read more
Whatbis the best way to review data regarding blended agent stats
2 comments
MG
To obtain agents status data, navigate to the reports tab, select new, and choose the option for agents status.Read more
How do i know how long i been in a subject selection?
2 comments
Official Response from UJET
Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up....Read more
why do you receive a blank csat dsat
2 comments
Official Response from UJET
Hey Rony, Rafael is correct and this should not be considered a DSAT. This designation is typically done on the CRM and UJET's team is able to help out. Just...Read more
is there a way to change statutes in a longer term of time?
2 comments
Official Response from UJET
Hey Adela, yes, you can change your status to a longer time in two ways. Before a call or chat is over, you can set your next status that will follow the...Read more
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