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- Fusion Framework System-vs-ServiceNow IT Service Management
Compare Fusion Framework System and ServiceNow IT Service Management 
At a Glance
Market Segments
Enterprise (54.4% of reviews)
Enterprise (74.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Fusion Framework System
Star Rating
(127)4.4 out of 5
Market Segments
Enterprise (54.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Fusion Framework SystemServiceNow IT Service Management
Star Rating
(872)4.3 out of 5
Market Segments
Enterprise (74.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
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Fusion Framework System vs ServiceNow IT Service Management
When assessing the two solutions, reviewers found ServiceNow IT Service Management easier to use, set up, and administer. Reviewers also preferred doing business with ServiceNow IT Service Management overall.
- Reviewers felt that ServiceNow IT Service Management meets the needs of their business better than Fusion Framework System.
- When comparing quality of ongoing product support, reviewers felt that ServiceNow IT Service Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ServiceNow IT Service Management over Fusion Framework System.
Pricing
Entry-Level Pricing
Fusion Framework System
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
Fusion Framework System
No trial information availableServiceNow IT Service Management
Free Trial is available
Ratings
Meets Requirements
8.6
92
8.9
687
Ease of Use
8.1
92
8.4
688
Ease of Setup
7.7
78
8.4
269
Ease of Admin
7.7
63
8.7
248
Quality of Support
8.4
93
8.5
617
Has the product been a good partner in doing business?
8.4
62
8.8
245
Product Direction (% positive)
8.6
91
8.7
666
Features by Category
Administration
Not enough data
9.2
165
|
Verified
Not enough data
8.9
155
|
Verified
Not enough data
8.8
168
|
Verified
Service Desk
Not enough data
9.1
174
|
Verified
Not enough data
9.3
175
|
Verified
Not enough data
9.1
167
|
Verified
Management
Not enough data
8.9
158
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.0
144
|
Verified
Not enough data
8.8
134
Functionality
Not enough data
9.4
162
|
Verified
Not enough data
8.9
152
Not enough data
9.0
152
|
Verified
Not enough data
9.0
151
|
Verified
Monitoring
Not enough data
9.0
181
|
Verified
Not enough data
9.1
190
|
Verified
Not enough data
9.1
194
|
Verified
Management Tools
Not enough data
9.2
195
|
Verified
Not enough data
9.0
188
Not enough data
8.7
179
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
8.6
82
Audit Management
9.2
12
Not enough data
9.5
11
Not enough data
8.9
11
Not enough data
9.5
11
Not enough data
9.7
13
Not enough data
Regulatory Change Management
9.4
11
Not enough data
9.8
10
Not enough data
9.2
11
Not enough data
9.0
12
Not enough data
9.5
10
Not enough data
9.7
12
Not enough data
Risk Management
9.1
15
Not enough data
9.1
15
Not enough data
9.2
14
Not enough data
8.8
14
Not enough data
Third Party & Supplier Risk Management
8.7
14
Not enough data
8.9
12
Not enough data
9.0
12
Not enough data
8.9
11
Not enough data
Business Continuity Management
8.6
14
Not enough data
9.0
14
Not enough data
9.0
14
Not enough data
Ethics and Compliance Learning
8.9
12
Not enough data
8.8
11
Not enough data
9.2
10
Not enough data
8.9
11
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.5
16
Not enough data
9.1
15
Not enough data
9.0
13
Not enough data
9.3
15
Not enough data
Services
8.8
14
Not enough data
9.2
14
Not enough data
9.0
15
Not enough data
9.4
14
Not enough data
Functionality
8.5
8
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
8.9
6
Not enough data
Risk assessment
7.8
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
Planning
8.3
48
Not enough data
7.7
44
Not enough data
8.4
54
Not enough data
8.2
53
Not enough data
Execution
7.9
46
Not enough data
7.4
36
Not enough data
8.3
50
Not enough data
Analytics
8.6
55
Not enough data
8.6
52
Not enough data
8.1
39
Not enough data
Integration
8.1
36
Not enough data
8.2
43
Not enough data
7.4
26
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Risk Assessment
8.5
11
Not enough data
8.5
9
Not enough data
8.6
12
Not enough data
Risk Control
9.0
10
Not enough data
9.3
9
Not enough data
9.5
10
Not enough data
Monitoring
8.7
10
Not enough data
8.9
11
Not enough data
8.3
11
Not enough data
Reporting
8.8
10
Not enough data
9.3
9
Not enough data
9.2
11
Not enough data
9.0
10
Not enough data
Incident Management
Not enough data
9.0
271
Not enough data
9.0
270
Not enough data
9.1
277
Not enough data
8.7
265
Not enough data
8.7
258
Reporting
Not enough data
8.7
269
Not enough data
8.7
247
Not enough data
8.6
143
Access & Usability
Not enough data
8.0
205
Not enough data
8.7
258
Not enough data
8.5
226
Not enough data
8.8
136
Categories
Categories
Shared Categories
Fusion Framework System and ServiceNow IT Service Management share no categories
Unique Categories
Fusion Framework System is categorized as Operational Risk Management, Business Continuity Management, Third Party & Supplier Risk Management, Enterprise Risk Management (ERM), and Vendor Security and Privacy Assessment
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Configuration Management, and Service Desk
Reviews
Reviewers' Company Size
Fusion Framework System
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
27.2%
Insurance
8.8%
Information Technology and Services
8.8%
Retail
6.4%
Hospital & Health Care
5.6%
Other
43.2%
Information Technology and Services
32.7%
Computer Software
8.3%
Hospital & Health Care
5.0%
Financial Services
4.6%
Computer & Network Security
4.1%
Other
45.3%
Most Helpful Reviews
Fusion Framework System
Most Helpful Favorable Review
Verified User in Financial Services
Fusion is highly customizable, which can be a good thing, but realize that the out of the box solutions are pretty basic. There's great potential and upside, and the dashboard reporting is very flexible once you get the hang of it. The ability to customize...
Most Helpful Critical Review
Verified User in Telecommunications
The connection is very poor and some users have issues to log in or surf with the tool.
ServiceNow IT Service Management
Most Helpful Favorable Review
Ahmad O.
Verified User in Information Technology and Services
I Service Management Help Companies To improve and control Workflow between Team
Most Helpful Critical Review
Jared H.
Verified User in Government Administration
Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application
Verified User in Financial Services
Fusion is highly customizable, which can be a good thing, but realize that the out of the box solutions are pretty basic. There's great potential and upside, and the dashboard reporting is very flexible once you get the hang of it. The ability to customize...
Ahmad O.
Verified User in Information Technology and Services
I Service Management Help Companies To improve and control Workflow between Team
Verified User in Telecommunications
The connection is very poor and some users have issues to log in or surf with the tool.
Jared H.
Verified User in Government Administration
Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application
Alternatives
Discussions
When do you expect integration with Workday?
2 comments
AL
Just an update to this thread - Fusion recently joined MuleSoft's Technology Partner program which allows customers to quickly connect with the systems and...Read more
What is the Fusion platform?
1 comment
Official Response from Fusion Framework System
The Fusion Framework System is a cloud-based risk and resilience platform that can be tailored to best fit the needs of your organization. Our software...Read more
What is BCM software?
1 comment
BC
BCM refers to Business Continuity Management. This includes identifying and documenting what is needed to stay in business one process at a time. It also...Read more
What is the ServiceNow now platform?
2 comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
Asset Tracking
1 comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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