Fusion Framework System Reviews & Product Details

I love the way Fusion has all of our data as it pertains to people, resources, plans, teams, applications, facilities all on one program, inter connected. It is truly a source of truth. Review collected by and hosted on G2.com.

Sometimes, straying from the out of the box solution can lead to breaks in data and flows with any ad hoc changes Review collected by and hosted on G2.com.

I really appreciate the ease of views that the Fusion Framework System provides, which simplifies my ability to oversee and manage various processes. The introduction of new features and constant improvements enhance the system’s flexibility and allow me to leverage it for a diverse array of tasks, accommodating ever-changing requirements and the perpetual need for advancement. The ability to utilize these new capabilities significantly improves our processes. Additionally, the initial setup, although time-consuming, paved the way for smooth onboarding and training. The availability of numerous tutorials further simplifies mastering the capabilities of the system, ultimately making its adoption seamless. Review collected by and hosted on G2.com.

I find some of the functionalities of the Fusion Framework System to be a bit slow to use initially. Review collected by and hosted on G2.com.

I appreciate how the Fusion Framework System integrates seamlessly with Salesforce, offering a robust platform that outperformed our previous considerations. The setup was straightforward, aided by an excellent support team providing consistent assistance. The AI-based Infusion Uploader significantly reduces manual labor by 30%, enhancing efficiency in creating business continuity and disaster recovery plans. Additionally, the connectors to ServiceNow, Workday HR, and SalesPoint iQ streamline data integration and improve identity management. Review collected by and hosted on G2.com.

I find that the current exercise capability in the Fusion Framework System does not meet our requirements, especially when we conduct exercises for disaster recovery. It requires a lot of manual overhead to import legacy exercises, which is inefficient. Having the infusion AI uploader available for exercises would significantly improve processes by allowing us to bring those processes in without manually recreating them. Review collected by and hosted on G2.com.

It’s a fully integrated platform that makes the resiliency process easier for companies, allowing them to input data and execute their plans more smoothly. Review collected by and hosted on G2.com.

It does take a bit of fine-tuning, along with some trial and error, to get the tool to where you need it to be. Review collected by and hosted on G2.com.

What is most helpful is that the tool is a centralized repository for all BR/DR data/information and planning.

Also, The Guided Workflow (GWF) is a user friendly game changer tool for our end users which serves an Automated workflow for plan updates. GWF helps ensure all users follow the same process when updating their plans while reducing variability and errors and improving compliance. Review collected by and hosted on G2.com.

I don’t have any dislikes at this juncture. Fusion is a comprehensive solution for organizations looking to mature their business resilience/business continuity and disaster recovery programs. Review collected by and hosted on G2.com.

I appreciate the extensive initial setup of the Fusion Framework System, which allowed for customization to meet our specific needs. The seamless integration with our systems is a significant advantage. I value its central role as a single tool for managing all enterprise resilience operations. The ability to integrate with other systems and send notifications using Alert Media is highly beneficial. The product team’s willingness to adapt and work according to our requirements is commendable. Furthermore, the regular new releases and enhanced capabilities make the product adaptable to changing market needs. Review collected by and hosted on G2.com.

I would change the search functionality. It's not as insightful. Review collected by and hosted on G2.com.

What I like best about the Fusion Framework System is its flexibility and configurability. It allows organizations to tailor risk and resilience processes according to their unique business needs without heavy customization or coding. The user interface is intuitive, and the integration capabilities across business continuity, risk management, and incident response provide a centralized, real-time view of organizational risk. The automation of workflows and robust reporting tools significantly enhance decision-making and operational efficiency. Review collected by and hosted on G2.com.

While the Fusion Framework System offers strong flexibility and integration features, one area that could be improved is its learning curve for new users. Due to the system’s extensive configurability, it can feel overwhelming at first without proper training. Additionally, some users have noted that advanced reporting or dashboard customization can require technical expertise or support from Fusion, rather than being fully self-service. Occasional performance lags during heavy data loads or complex workflows can also affect the user experience. Review collected by and hosted on G2.com.

I like being able to connect incidents to business processes quickly using Fusion Framework System. Review collected by and hosted on G2.com.

I don't like the learning curve for managing Fusion Framework System. It's challenging to have the right people trained quickly to manage it. The initial setup wasn't easy; it took some time to get everyone and everything established. Review collected by and hosted on G2.com.

I find a lot of value in the Guided Workflow (GWF). It eases the transition to creating a BIA in the tool.

The team that taught the Kickstarter program were knowledge, friendly and available. Review collected by and hosted on G2.com.

It's more expensive than other planning tools that I have looked at in the past. Review collected by and hosted on G2.com.

1. Fusion’s power is the relationship mapping

2. The Community Exchange

3. Ability to have separate targeted apps

4. That it is built on Salesforce Review collected by and hosted on G2.com.

1. The UI isn’t always easy/intuitive.

2. Often the roadmap focuses on bells and whistles in lieu of core functionality that doesn’t align with industry (examples: easy and right way to sequence procedure and steps within a plan or having the incidents module align with the structure industry uses).

3. Fusion Central documentation isn’t kept current.

4. It isn’t always clear how users can influence the roadmap.

5. Enhancements are often delayed or descoped. Review collected by and hosted on G2.com.