Compare Freshworks and HubSpot Sales Hub 
At a Glance
Market Segments
Small-Business (52.0% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
No pricing available
$0.00
Freshworks
Star Rating
(7,750)4.5 out of 5
Market Segments
Small-Business (52.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about FreshworksHubSpot Sales Hub
Star Rating
(12,209)4.4 out of 5
Market Segments
Small-Business (61.9% of reviews)
Entry-Level Pricing
$0.00
Free Trial is available
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Freshworks vs HubSpot Sales Hub
When assessing the two solutions, reviewers found Freshworks easier to use, set up, and administer. Reviewers also preferred doing business with Freshworks overall.
- Reviewers felt that Freshworks meets the needs of their business better than HubSpot Sales Hub.
- When comparing quality of ongoing product support, reviewers felt that Freshworks is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshworks over HubSpot Sales Hub.
Pricing
Entry-Level Pricing
Freshworks
No pricing availableHubSpot Sales Hub
Free HubSpot CRM
$0.00
A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.
- Contact management
- Contact website activity
- Companies
Free Trial
Freshworks
No trial information availableHubSpot Sales Hub
Free Trial is available
Ratings
Meets Requirements
8.7
6,432
8.6
9,160
Ease of Use
9.0
6,474
8.7
9,579
Ease of Setup
8.8
4,544
8.4
3,635
Ease of Admin
8.9
4,514
8.6
2,912
Quality of Support
8.8
5,876
8.6
8,256
Has the product been a good partner in doing business?
8.9
4,204
8.8
2,868
Product Direction (% positive)
8.9
6,271
8.7
8,741
Features by Category
Sales Force Automation
Not enough data
8.7
5640
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
5492
|
Verified
Not enough data
8.5
5690
|
Verified
Not enough data
7.8
3813
|
Verified
Not enough data
8.5
4664
|
Verified
Not enough data
7.8
2876
|
Verified
Not enough data
7.9
2785
|
Verified
Not enough data
8.2
2079
Marketing Automation
Not enough data
8.7
5005
|
Verified
Not enough data
8.5
4681
|
Verified
Not enough data
8.8
4811
|
Verified
Not enough data
8.2
4078
|
Verified
Customer Support
Not enough data
8.3
3271
|
Verified
Not enough data
8.2
2105
Not enough data
8.5
2935
|
Verified
Not enough data
8.1
2927
|
Verified
Not enough data
8.3
3164
|
Verified
Reporting & Analytics
Not enough data
8.2
5398
|
Verified
Not enough data
8.4
5754
|
Verified
Not enough data
8.0
3939
|
Verified
Mobile & Social
Not enough data
8.0
3471
|
Verified
Not enough data
8.2
2126
|
Verified
Not enough data
7.7
3791
|
Verified
Platform
Not enough data
8.0
2543
|
Verified
Not enough data
8.3
2157
|
Verified
Not enough data
8.5
2619
|
Verified
Not enough data
8.2
1938
|
Verified
Not enough data
7.6
1637
Not enough data
8.0
2235
|
Verified
Not enough data
8.7
2628
|
Verified
Not enough data
8.1
1335
Integration
Not enough data
8.4
1973
|
Verified
Not enough data
8.2
2079
|
Verified
Not enough data
8.2
1944
|
Verified
Generative AI
Not enough data
Feature Not Available
Configuration
Not enough data
9.2
64
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
65
Not enough data
9.1
65
Not enough data
9.1
70
Pricing
Not enough data
8.9
60
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
9.0
61
Not enough data
9.0
67
Not enough data
Feature Not Available
Quoting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
64
Not enough data
9.1
64
Not enough data
9.1
62
Not enough data
9.2
64
Admin
Not enough data
Feature Not Available
Not enough data
7.9
198
Not enough data
8.5
266
Not enough data
8.3
238
Channels
Not enough data
8.8
63
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.6
284
Not enough data
8.3
227
Not enough data
8.4
199
Not enough data
8.7
285
Not enough data
8.6
274
Not enough data
Feature Not Available
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
480
Not enough data
8.6
576
Not enough data
8.9
603
Not enough data
8.9
610
Organization
Not enough data
9.0
632
Not enough data
8.8
618
Not enough data
8.7
556
Performance Analysis
Not enough data
8.4
511
Not enough data
8.8
619
Sales Analysis
Not enough data
8.5
516
Not enough data
8.8
571
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.9
1357
Not enough data
9.0
1398
Not enough data
8.3
1173
Not enough data
8.3
1078
Not enough data
8.9
1250
Not enough data
8.8
1111
Not enough data
8.6
1043
Repeatability and Reportability
Not enough data
8.6
1214
Not enough data
8.8
1278
Not enough data
8.6
1254
Not enough data
8.2
1134
Not enough data
Feature Not Available
AI and Automation
Not enough data
8.4
988
Not enough data
8.3
957
Not enough data
8.3
945
Not enough data
7.9
828
Not enough data
7.8
775
Generative AI
Not enough data
Feature Not Available
Call Analytics
Not enough data
8.3
261
Not enough data
8.0
229
Not enough data
8.2
239
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
Feature Not Available
Not enough data
7.7
204
Not enough data
7.9
214
Generative AI
Not enough data
Feature Not Available
Customer Requirements
Not enough data
8.7
181
Not enough data
8.8
172
Not enough data
8.5
173
Contracts
Not enough data
8.7
159
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Revenue
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrations
Not enough data
8.4
432
Not enough data
9.1
626
Not enough data
8.5
497
Not enough data
8.6
486
Not enough data
7.9
401
Branding & Customizatio
Not enough data
8.6
536
Not enough data
8.8
556
Not enough data
8.5
481
Automatic Rules & Configurations
Not enough data
8.8
532
Not enough data
8.9
540
Not enough data
8.5
498
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Feature Not Available
Data Sourcing
Not enough data
8.4
1164
Not enough data
8.5
1235
Not enough data
8.3
1106
Not enough data
8.7
1361
Not enough data
8.4
1200
Predictive Analytics
Not enough data
8.2
1161
Not enough data
8.2
1122
Not enough data
7.9
953
Not enough data
8.0
1083
Sales Management
Not enough data
8.8
1376
Not enough data
8.0
1067
Not enough data
8.5
1228
Not enough data
8.9
1438
Content Management
Not enough data
8.4
686
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
698
Not enough data
8.4
685
Analytics
Not enough data
8.5
763
Not enough data
8.5
767
Not enough data
8.5
710
Not enough data
8.3
687
Presentation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Calling
Not enough data
8.6
1089
Not enough data
8.2
883
Not enough data
8.6
1052
Not enough data
8.7
1082
Contacts
Not enough data
8.7
1156
Not enough data
8.5
1000
Not enough data
8.7
1061
Insights
Not enough data
9.1
1246
Not enough data
8.7
1089
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
994
Analytics
Not enough data
8.7
1883
Not enough data
8.8
1876
Not enough data
Feature Not Available
Customizations
Not enough data
8.9
1927
Not enough data
8.9
1927
Not enough data
8.8
2020
Not enough data
Feature Not Available
Not enough data
8.9
2005
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.1
636
Not enough data
8.3
713
|
Verified
Not enough data
7.8
584
|
Verified
Not enough data
8.5
808
Personalization
Not enough data
8.5
830
Not enough data
8.6
957
|
Verified
Not enough data
8.9
1056
|
Verified
Not enough data
8.6
852
|
Verified
Administrative
Not enough data
8.7
887
|
Verified
Not enough data
8.5
767
|
Verified
Not enough data
8.5
726
Categories
Categories
Shared Categories
Freshworks and HubSpot Sales Hub share no categories
Unique Categories
Freshworks is categorized as Digital Customer Service Platforms
HubSpot Sales Hub is categorized as Sales Acceleration Platforms, Sales Platforms, Quote-to-Cash, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Enablement, Outbound Call Tracking, Sales Analytics, Visitor Identification, Email Tracking, Sales Performance Management, CRM, CPQ, and Business Scheduling
Reviews
Reviewers' Company Size
Freshworks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Sales Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.2%
Computer Software
12.4%
Marketing and Advertising
3.9%
Financial Services
3.7%
Internet
3.7%
Other
58.1%
Computer Software
16.1%
Information Technology and Services
12.1%
Marketing and Advertising
10.0%
Financial Services
4.3%
Education Management
3.2%
Other
54.4%
Most Helpful Reviews
Freshworks
Most Helpful Favorable Review
Hamish G.
Verified User in Transportation/Trucking/Railroad
Freshworks has made the way our team work much more streamlined. We previously used very old school methods of incident management, direct emails to team members etc., and we needed to get our way of working sorted. We have been using FreshService for over...
Most Helpful Critical Review
Steve J.
Verified User in Security and Investigations
The software is not useable for us. We are now being ghosted by the sales and operations team as we are looking for a mutual solution to an unuseable software.
HubSpot Sales Hub
Most Helpful Favorable Review
Calandria A.
Verified User in Insurance
HubSpot CRM is one of the best CRM tools of market and serve any kinds of sales business perfectly. It work as single place where user can keep product information and contact lists of customers. User can stay in touch with customer and contact with anytime...
Most Helpful Critical Review
Verified User in Events Services
The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...
Hamish G.
Verified User in Transportation/Trucking/Railroad
Freshworks has made the way our team work much more streamlined. We previously used very old school methods of incident management, direct emails to team members etc., and we needed to get our way of working sorted. We have been using FreshService for over...
Calandria A.
Verified User in Insurance
HubSpot CRM is one of the best CRM tools of market and serve any kinds of sales business perfectly. It work as single place where user can keep product information and contact lists of customers. User can stay in touch with customer and contact with anytime...
Steve J.
Verified User in Security and Investigations
The software is not useable for us. We are now being ghosted by the sales and operations team as we are looking for a mutual solution to an unuseable software.
Verified User in Events Services
The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...
Alternatives
Discussions
How is Freshworks redefining customer support and engagement in a digital-first world?
1 comment
SK
Freshworks is redefining customer support and engagement with AI-driven tools like Freddy AI, offering personalized, omnichannel experiences. Its intuitive,...Read more
Freshworks has no more discussions with answers
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 comments
JF
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences.Read more
Will Hubspot connect well with variety of accounting softwares?
5 comments
CM
There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant...Read more
Is there any way to email and add a call task on the same day in sequences?
4 comments
KH
yes you can use sequences for email and then make a workflow for adding task same day .Read more
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