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Compare FreshChat and Freshservice 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Mid-Market (62.2% of reviews)
Entry-Level Pricing
$0.00
$19.00
FreshChat
Star Rating
(491)4.4 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansFreshservice
Star Rating
(1,312)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, boasting a higher G2 Score compared to FreshChat. Users appreciate its intuitive interface and comprehensive suite of tools that streamline customer support, making it a preferred choice for many organizations.
- According to verified reviews, Freshservice has a significantly larger number of total reviews, indicating a more established user base. This extensive feedback allows potential buyers to feel more confident in the product's reliability and effectiveness in real-world scenarios.
- Users say that Freshservice's versatility is a standout feature, particularly its ability to support multiple departments beyond just IT. Reviewers highlight how it has helped consolidate various applications into a single platform, enhancing operational efficiency.
- Reviewers mention that while FreshChat is easy to use and quick to set up, it may not offer the same depth of features as Freshservice. Users appreciate its simplicity for handling live chats and customer queries, but some feel it lacks the comprehensive capabilities needed for more complex support scenarios.
- G2 reviewers highlight the quality of support provided by Freshservice, with many users noting its responsiveness and helpfulness. In contrast, while FreshChat also receives positive feedback for customer support, it doesn't quite match the level of satisfaction reported by Freshservice users.
- According to recent user feedback, FreshChat shines in its integration capabilities with other tools, making it a convenient option for small businesses. However, Freshservice's broader feature set and higher ratings in areas like automation and personalization make it a more robust choice for mid-market companies looking for a comprehensive support solution.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
FreshChat
Free Trial is available
Freshservice
Free Trial is available
Ratings
Meets Requirements
8.7
399
8.9
1,170
Ease of Use
9.1
401
9.2
1,173
Ease of Setup
8.8
255
8.8
956
Ease of Admin
9.0
243
9.0
957
Quality of Support
8.8
393
9.0
1,130
Has the product been a good partner in doing business?
8.8
239
9.1
932
Product Direction (% positive)
9.0
401
9.5
1,157
Features by Category
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.6
320
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
372
|
Verified
Service Desk
Not enough data
9.4
402
|
Verified
Not enough data
9.1
375
|
Verified
Not enough data
8.8
368
|
Verified
Management
Not enough data
8.5
310
|
Verified
Not enough data
8.9
318
|
Verified
Not enough data
8.8
281
|
Verified
Not enough data
8.5
285
|
Verified
Not enough data
8.1
228
|
Verified
Functionality
Not enough data
9.4
334
|
Verified
Not enough data
8.7
269
|
Verified
Not enough data
8.7
266
|
Verified
Not enough data
8.8
302
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.9
7
Not enough data
6.9
8
Not enough data
8.1
8
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.9
7
Not enough data
7.9
8
Monitoring
Not enough data
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Management Tools
Not enough data
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Generative AI
Not enough data
7.8
136
Not enough data
7.8
135
Agentic AI - Incident Management
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Responses
8.5
103
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Not enough data
Platform
9.2
105
Not enough data
8.9
100
Not enough data
8.8
100
Not enough data
8.5
99
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Not enough data
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Not enough data
Support Automation
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Not enough data
Generative AI
8.5
61
Not enough data
8.5
61
Not enough data
Generative AI
8.5
73
Not enough data
8.6
72
Not enough data
7.8
73
Not enough data
Communication
9.2
280
|
Verified
Not enough data
8.5
293
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.9
248
|
Verified
Not enough data
8.2
138
|
Verified
Not enough data
Internal Use
8.5
273
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.4
221
|
Verified
Not enough data
8.7
256
|
Verified
Not enough data
9.0
250
|
Verified
Not enough data
8.5
255
|
Verified
Not enough data
Generative AI
8.9
33
7.2
75
Self-Service Experience
8.9
92
8.4
137
8.7
93
8.7
132
8.4
80
7.1
112
8.5
67
7.6
114
8.6
69
8.2
133
Self-Service Platform
9.1
74
8.5
134
8.9
77
8.7
138
8.0
68
7.1
107
8.8
77
8.1
129
Agentic AI - Customer Self-Service
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Generative AI
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Not enough data
Process
9.4(won by default)
43
Not enough data
9.4(won by default)
48
Not enough data
9.2(won by default)
42
Not enough data
Channels
9.2(won by default)
50
Not enough data
9.2(won by default)
53
Not enough data
9.5(won by default)
53
Not enough data
9.0(won by default)
43
Not enough data
9.3(won by default)
44
Not enough data
Insight
9.2(won by default)
41
Not enough data
8.9(won by default)
49
Not enough data
9.2(won by default)
46
Not enough data
9.1(won by default)
48
Not enough data
Generative AI
Not enough data
7.7
70
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Incident Management
Not enough data
9.1
736
Not enough data
8.9
739
Not enough data
9.0
793
Not enough data
8.6
729
Not enough data
8.6
693
Reporting
Not enough data
8.6
774
Not enough data
8.2
637
Not enough data
8.2
616
Access & Usability
Not enough data
8.4
702
Not enough data
8.9
725
Not enough data
8.5
550
Not enough data
8.7
562
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Analysis
Not enough data
7.6
175
Platform
Not enough data
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Security
Not enough data
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and Freshservice are categorized as Customer Self-Service
Unique Categories
FreshChat is categorized as Conversational Marketing, Conversational Support, Chatbots, Social Customer Service, Live Chat, and AI Customer Support Agents
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, Enterprise IT Management, and Service Desk
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.5%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.2%
Information Technology and Services
19.6%
Computer Software
5.5%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.4%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
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