Compare Freshsales and Salesforce Sales Cloud 
At a Glance
Market Segments
Small-Business (67.9% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$25.00 1 User Per Month
Freshsales
Star Rating
(1,217)4.5 out of 5
Market Segments
Small-Business (67.9% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansSalesforce Sales Cloud
Star Rating
(23,241)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Salesforce Sales Cloud excels in Customization with a score of 9.1 for Custom Fields, allowing users to tailor the CRM to their specific needs, while Freshsales, with a score of 8.2, offers less flexibility in this area.
- Users report that Freshsales shines in Ease of Use, scoring 9.0 compared to Salesforce's 8.1, making it a more user-friendly option for small businesses looking for a straightforward CRM solution.
- G2 users highlight that Salesforce Sales Cloud provides robust Sales Performance Features, particularly in Sales Forecasting with a score of 8.8, which is crucial for larger organizations, while Freshsales scores 9.0, indicating strong performance but with less comprehensive features overall.
- Users on G2 mention that Freshsales offers superior Lead Management capabilities, scoring 8.9 compared to Salesforce's 8.5, making it a better choice for businesses focused on nurturing leads effectively.
- Reviewers say that Salesforce Sales Cloud's Quality of Support is rated at 8.1, which is lower than Freshsales' 8.8, indicating that users may find more responsive and helpful support with Freshsales.
- Users report that Freshsales has a more affordable entry-level price starting at $9.00, compared to Salesforce's $25.00, making it a more accessible option for small businesses or startups looking to implement a CRM system.
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Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Freshsales
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.7
1,037
8.8
13,096
Ease of Use
9.0
1,050
8.1
16,014
Ease of Setup
8.7
558
7.8
7,148
Ease of Admin
8.9
539
7.9
4,133
Quality of Support
8.8
1,007
8.1
11,387
Has the product been a good partner in doing business?
9.0
532
8.3
4,094
Product Direction (% positive)
9.3
1,032
8.2
12,774
Features by Category
Sales Force Automation
8.9
713
|
Verified
8.8
9072
|
Verified
8.3
412
8.2
6024
|
Verified
8.7
702
|
Verified
8.7
8803
|
Verified
8.5
700
|
Verified
8.3
9062
|
Verified
8.3
503
|
Verified
8.0
6953
|
Verified
8.6
332
|
Verified
8.2
7246
|
Verified
8.2
478
|
Verified
8.0
6392
|
Verified
8.1
464
8.1
6289
|
Verified
8.4
506
|
Verified
8.3
7046
|
Verified
Marketing Automation
8.5
543
7.9
6309
|
Verified
8.5
517
8.1
6632
|
Verified
8.9
622
8.5
7652
|
Verified
7.9
109
7.9
5076
Customer Support
8.5
529
8.3
6459
|
Verified
8.6
537
8.1
6036
|
Verified
8.6
543
8.2
6432
|
Verified
8.2
453
8.0
5154
|
Verified
8.4
474
8.2
5647
|
Verified
Reporting & Analytics
8.4
624
|
Verified
8.5
8594
|
Verified
8.6
660
|
Verified
8.5
8780
|
Verified
8.3
504
|
Verified
8.2
7092
|
Verified
Mobile & Social
Feature Not Available
7.9
5288
|
Verified
8.1
204
|
Verified
7.8
4920
|
Verified
8.3
327
|
Verified
7.7
5767
|
Verified
Platform
8.4
399
|
Verified
8.5
3255
|
Verified
8.5
388
|
Verified
8.5
3262
|
Verified
8.7
409
|
Verified
8.6
3287
|
Verified
8.3
310
|
Verified
8.4
2570
|
Verified
7.7
254
8.5
2845
|
Verified
8.0
297
|
Verified
8.1
2875
|
Verified
8.8
403
|
Verified
8.7
3273
|
Verified
8.0
282
|
Verified
8.1
2715
Integration
8.4
370
|
Verified
8.5
2315
|
Verified
8.3
327
|
Verified
8.5
2772
|
Verified
7.9
293
|
Verified
8.5
2621
|
Verified
Generative AI
7.5
80
Feature Not Available
Email Marketing
8.7
66
Not enough data
8.8
73
Not enough data
8.5
70
Not enough data
8.9
69
Not enough data
9.0
68
Not enough data
8.7
67
Not enough data
8.5
63
Not enough data
8.5
64
Not enough data
7.9
54
Not enough data
Reporting & Analytics
8.1
56
Not enough data
8.3
68
Not enough data
Platform
8.8
66
Not enough data
8.0
55
Not enough data
8.7
67
Not enough data
Generative AI
7.7
39
Not enough data
7.6
40
Not enough data
Integration
8.1
64
Not enough data
8.2
54
Not enough data
8.0
53
Not enough data
8.4
56
Not enough data
8.0
53
Not enough data
7.7
49
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.2
18
8.6
237
8.5
18
8.8
257
8.8
19
8.7
279
8.9
17
8.6
256
Organization
8.8
19
8.9
315
9.1
18
8.8
307
8.1
18
8.8
301
Performance Analysis
8.1
16
8.4
251
8.5
22
8.8
272
Sales Analysis
7.9
19
8.4
252
9.0
20
8.7
266
Generative AI
8.6
11
Feature Not Available
8.3
12
Feature Not Available
Integrated Workflows
9.1
232
|
Verified
8.6
402
8.9
240
|
Verified
8.5
392
8.4
178
|
Verified
8.0
351
8.7
178
|
Verified
8.0
346
8.9
215
|
Verified
8.8
401
8.7
65
8.4
350
8.8
60
8.6
365
Repeatability and Reportability
9.0
202
|
Verified
8.4
366
8.9
218
|
Verified
8.7
385
9.0
216
|
Verified
8.7
381
8.7
182
|
Verified
8.3
368
7.8
53
7.6
302
AI and Automation
8.4
62
8.5
348
8.2
65
8.3
357
8.5
58
8.2
317
8.0
59
7.9
320
7.8
55
7.7
302
Generative AI
8.1
24
Feature Not Available
Call Analytics
Not enough data
8.6
113
Not enough data
8.5
117
Not enough data
8.6
112
Not enough data
8.9
112
Agent Performance Management
Not enough data
8.6
122
Not enough data
8.6
106
Not enough data
8.7
122
Generative AI
Not enough data
Feature Not Available
Revenue Sourcing and Forecasting
Not enough data
8.0
26
Not enough data
7.9
26
Not enough data
8.5
26
Not enough data
8.6
26
Not enough data
8.2
26
Not enough data
8.0
21
Not enough data
7.9
21
CRM Data Enrichment
Not enough data
8.0
27
Not enough data
8.3
26
Not enough data
8.0
25
Not enough data
7.7
27
Not enough data
8.3
21
Account Management
Not enough data
7.7
27
Not enough data
7.7
27
Not enough data
7.5
27
Not enough data
8.1
26
Not enough data
8.1
21
Not enough data
8.0
21
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Integrations
Not enough data
8.0
115
Not enough data
8.4
116
Not enough data
8.0
116
Not enough data
7.9
113
Not enough data
8.8
116
Branding & Customizatio
Not enough data
8.0
111
Not enough data
8.1
115
Not enough data
8.3
112
Automatic Rules & Configurations
Not enough data
8.2
113
Not enough data
8.2
114
Not enough data
7.8
117
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.3
101
Not enough data
8.4
93
Not enough data
8.4
98
Not enough data
8.6
98
Not enough data
8.5
97
Not enough data
8.7
96
Not enough data
8.0
94
Territory Management - Sales Planning
Not enough data
8.6
95
Not enough data
8.4
100
Quota & Capacity Management - Sales Planning
Not enough data
8.2
96
Not enough data
8.2
104
Not enough data
8.2
97
Data Sourcing
8.1
83
8.5
853
8.4
83
8.7
884
8.3
77
8.3
788
8.4
88
8.7
913
8.3
83
8.6
849
Predictive Analytics
8.1
84
8.4
829
8.2
82
8.6
845
8.1
77
8.0
744
7.7
79
8.3
786
Sales Management
8.4
88
8.7
875
7.8
78
8.1
751
8.3
83
8.6
868
8.8
88
8.8
936
Content Management
Not enough data
8.3
304
Not enough data
8.1
294
Not enough data
8.2
279
Not enough data
8.5
271
Not enough data
8.2
289
Analytics
Not enough data
8.7
295
Not enough data
8.4
294
Not enough data
8.4
178
Not enough data
8.3
303
Presentation
Not enough data
7.3
169
Not enough data
7.3
169
Not enough data
7.2
160
Training
Not enough data
8.7
229
Not enough data
8.8
222
Not enough data
8.4
182
Not enough data
8.4
218
Feedback
Not enough data
8.7
210
Not enough data
8.6
207
Not enough data
8.5
188
Not enough data
8.6
177
Not enough data
8.8
202
Not enough data
8.8
202
Not enough data
8.6
175
Generative AI
Not enough data
Feature Not Available
Attribution
8.7
49
8.9
373
8.9
50
8.9
377
8.6
49
8.6
359
Discovery
8.8
50
8.9
380
8.5
52
8.6
375
8.6
49
8.5
356
Management
8.6
48
8.4
346
9.0
50
8.6
365
Platform
8.5
48
8.6
356
8.7
50
8.6
356
Calling
8.8
135
8.6
134
8.7
118
8.5
128
8.7
128
8.8
137
9.0
144
8.7
133
Contacts
8.9
149
8.8
130
9.0
135
8.7
132
9.0
141
8.7
134
Insights
9.1
163
9.1
138
9.1
140
8.8
136
8.9
121
8.3
132
9.0
143
8.5
142
9.0
139
8.3
137
Analytics
8.8
223
8.2
484
8.8
216
8.4
492
8.3
49
8.3
505
Customizations
9.0
233
8.7
535
9.2
238
8.5
503
8.9
245
8.6
540
8.6
219
8.4
485
8.9
240
8.4
512
Generative AI
7.6
31
Feature Not Available
Incentives
8.3
26
8.1
335
8.5
27
8.4
402
7.7
26
7.9
338
8.2
28
8.5
415
Personalization
8.7
30
8.6
377
8.5
31
8.8
457
8.5
32
8.9
487
8.3
29
8.6
435
Administrative
8.4
30
8.7
460
8.4
27
8.5
426
8.3
26
8.3
410
Categories
Categories
Shared Categories
Freshsales and Salesforce Sales Cloud are categorized as Sales Platforms, Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Conversation Intelligence, Sales Coaching, Sales Enablement, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.6%
Marketing and Advertising
8.0%
Financial Services
4.0%
Internet
3.7%
Other
54.2%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Freshsales
Most Helpful Favorable Review
Nathan K.
Verified User in Consumer Goods
I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and...
Most Helpful Critical Review
VIGIL V.
Verified User in Internet
Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Nathan K.
Verified User in Consumer Goods
I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
VIGIL V.
Verified User in Internet
Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Discussions
What are the three benefits of CRM?
2 comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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