Compare Freshsales and Salesforce Sales Cloud 
At a Glance
Market Segments
Small-Business (67.9% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$25.00 1 User Per Month
Freshsales
Star Rating
(1,217)4.5 out of 5
Market Segments
Small-Business (67.9% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansSalesforce Sales Cloud
Star Rating
(23,218)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Salesforce Sales Cloud excels in Customization with a score of 9.1 for Custom Fields, allowing users to tailor the CRM to their specific needs, while Freshsales, with a score of 8.2, offers less flexibility in this area.
- Users report that Freshsales shines in Ease of Use, scoring 9.0 compared to Salesforce's 8.1, making it a more user-friendly option for small businesses looking for a straightforward CRM solution.
- G2 users highlight that Salesforce Sales Cloud provides robust Sales Performance Features, particularly in Sales Forecasting with a score of 8.8, which is crucial for larger organizations, while Freshsales scores 9.0, indicating strong performance but with less comprehensive features overall.
- Users on G2 mention that Freshsales offers superior Lead Management capabilities, scoring 8.9 compared to Salesforce's 8.5, making it a better choice for businesses focused on nurturing leads effectively.
- Reviewers say that Salesforce Sales Cloud's Quality of Support is rated at 8.1, which is lower than Freshsales' 8.8, indicating that users may find more responsive and helpful support with Freshsales.
- Users report that Freshsales has a more affordable entry-level price starting at $9.00, compared to Salesforce's $25.00, making it a more accessible option for small businesses or startups looking to implement a CRM system.
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Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Freshsales
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.7
1,037
8.8
13,073
Ease of Use
9.0
1,050
8.1
15,990
Ease of Setup
8.7
558
7.8
7,125
Ease of Admin
8.9
539
7.9
4,129
Quality of Support
8.8
1,007
8.1
11,365
Has the product been a good partner in doing business?
9.0
532
8.3
4,090
Product Direction (% positive)
9.3
1,032
8.2
12,752
Features by Category
Sales Force Automation
8.9
713
|
Verified
8.8
9055
|
Verified
8.3
412
8.2
6007
|
Verified
8.7
702
|
Verified
8.7
8786
|
Verified
8.5
700
|
Verified
8.3
9045
|
Verified
8.3
503
|
Verified
8.0
6936
|
Verified
8.6
332
|
Verified
8.2
7229
|
Verified
8.2
478
|
Verified
8.0
6375
|
Verified
8.1
464
8.1
6272
|
Verified
8.4
506
|
Verified
8.3
7029
|
Verified
Marketing Automation
8.5
543
7.9
6292
|
Verified
8.5
517
8.1
6615
|
Verified
8.9
622
8.5
7635
|
Verified
7.9
109
7.9
5059
Customer Support
8.5
529
8.3
6442
|
Verified
8.6
537
8.1
6020
|
Verified
8.6
543
8.2
6416
|
Verified
8.2
453
8.0
5138
|
Verified
8.4
474
8.2
5631
|
Verified
Reporting & Analytics
8.4
624
|
Verified
8.5
8578
|
Verified
8.6
660
|
Verified
8.5
8764
|
Verified
8.3
504
|
Verified
8.2
7076
|
Verified
Mobile & Social
Feature Not Available
7.9
5272
|
Verified
8.1
204
|
Verified
7.8
4905
|
Verified
8.3
327
|
Verified
7.7
5751
|
Verified
Platform
8.4
399
|
Verified
8.5
3238
|
Verified
8.5
388
|
Verified
8.5
3245
|
Verified
8.7
409
|
Verified
8.6
3271
|
Verified
8.3
310
|
Verified
8.3
2554
|
Verified
7.7
254
8.5
2828
|
Verified
8.0
297
|
Verified
8.1
2858
|
Verified
8.8
403
|
Verified
8.7
3256
|
Verified
8.0
282
|
Verified
8.1
2698
Integration
8.4
370
|
Verified
8.5
2299
|
Verified
8.3
327
|
Verified
8.5
2756
|
Verified
7.9
293
|
Verified
8.5
2605
|
Verified
Generative AI
7.5
80
Feature Not Available
Email Marketing
8.7
66
Not enough data
8.8
73
Not enough data
8.5
70
Not enough data
8.9
69
Not enough data
9.0
68
Not enough data
8.7
67
Not enough data
8.5
63
Not enough data
8.5
64
Not enough data
7.9
54
Not enough data
Reporting & Analytics
8.1
56
Not enough data
8.3
68
Not enough data
Platform
8.8
66
Not enough data
8.0
55
Not enough data
8.7
67
Not enough data
Generative AI
7.7
39
Not enough data
7.6
40
Not enough data
Integration
8.1
64
Not enough data
8.2
54
Not enough data
8.0
53
Not enough data
8.4
56
Not enough data
8.0
53
Not enough data
7.7
49
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.2
18
8.6
235
8.5
18
8.8
255
8.8
19
8.8
277
8.9
17
8.6
254
Organization
8.8
19
9.0
313
9.1
18
8.8
305
8.1
18
8.8
299
Performance Analysis
8.1
16
8.4
249
8.5
22
8.8
270
Sales Analysis
7.9
19
8.4
250
9.0
20
8.8
264
Generative AI
8.6
11
Feature Not Available
8.3
12
Feature Not Available
Integrated Workflows
9.1
232
|
Verified
8.6
396
8.9
240
|
Verified
8.5
386
8.4
178
|
Verified
8.0
345
8.7
178
|
Verified
8.0
340
8.9
215
|
Verified
8.8
395
8.7
65
8.4
344
8.8
60
8.5
359
Repeatability and Reportability
9.0
202
|
Verified
8.4
360
8.9
218
|
Verified
8.7
379
9.0
216
|
Verified
8.7
375
8.7
182
|
Verified
8.3
362
7.8
53
7.6
296
AI and Automation
8.4
62
8.5
342
8.2
65
8.3
351
8.5
58
8.2
311
8.0
59
7.9
314
7.8
55
7.7
296
Generative AI
8.1
24
Feature Not Available
Call Analytics
Not enough data
8.6
111
Not enough data
8.5
115
Not enough data
8.6
110
Not enough data
8.8
110
Agent Performance Management
Not enough data
8.6
120
Not enough data
8.5
104
Not enough data
8.7
120
Generative AI
Not enough data
Feature Not Available
Revenue Sourcing and Forecasting
Not enough data
8.0
22
Not enough data
8.0
22
Not enough data
8.4
22
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
8.2
17
Not enough data
7.9
17
CRM Data Enrichment
Not enough data
8.0
23
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
7.8
23
Not enough data
8.4
17
Account Management
Not enough data
7.8
23
Not enough data
7.8
23
Not enough data
7.5
23
Not enough data
8.2
22
Not enough data
8.2
17
Not enough data
8.1
17
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Integrations
Not enough data
8.0
111
Not enough data
8.4
112
Not enough data
8.0
112
Not enough data
7.9
109
Not enough data
8.8
112
Branding & Customizatio
Not enough data
8.0
107
Not enough data
8.1
111
Not enough data
8.3
108
Automatic Rules & Configurations
Not enough data
8.3
109
Not enough data
8.2
110
Not enough data
7.9
113
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.4
98
Not enough data
8.4
90
Not enough data
8.4
95
Not enough data
8.7
95
Not enough data
8.4
94
Not enough data
8.8
93
Not enough data
8.1
91
Territory Management - Sales Planning
Not enough data
8.6
92
Not enough data
8.5
97
Quota & Capacity Management - Sales Planning
Not enough data
8.3
93
Not enough data
8.3
101
Not enough data
8.2
94
Data Sourcing
8.1
83
8.5
846
8.4
83
8.7
877
8.3
77
8.3
781
8.4
88
8.7
907
8.3
83
8.6
843
Predictive Analytics
8.1
84
8.4
823
8.2
82
8.6
839
8.1
77
8.1
738
7.7
79
8.3
780
Sales Management
8.4
88
8.7
869
7.8
78
8.1
745
8.3
83
8.6
862
8.8
88
8.8
930
Content Management
Not enough data
8.3
301
Not enough data
8.1
291
Not enough data
8.2
276
Not enough data
8.5
268
Not enough data
8.2
286
Analytics
Not enough data
8.7
292
Not enough data
8.4
291
Not enough data
8.4
175
Not enough data
8.3
300
Presentation
Not enough data
7.3
166
Not enough data
7.3
166
Not enough data
7.2
157
Training
Not enough data
8.7
228
Not enough data
8.8
221
Not enough data
8.4
181
Not enough data
8.4
217
Feedback
Not enough data
8.7
209
Not enough data
8.6
206
Not enough data
8.5
187
Not enough data
8.6
176
Not enough data
8.8
201
Not enough data
8.8
201
Not enough data
8.6
174
Generative AI
Not enough data
Feature Not Available
Attribution
8.7
49
8.8
367
8.9
50
8.9
371
8.6
49
8.6
353
Discovery
8.8
50
8.9
374
8.5
52
8.6
369
8.6
49
8.6
350
Management
8.6
48
8.5
340
9.0
50
8.7
359
Platform
8.5
48
8.6
350
8.7
50
8.6
350
Calling
8.8
135
8.7
130
8.7
118
8.5
124
8.7
128
8.8
133
9.0
144
8.8
129
Contacts
8.9
149
8.8
126
9.0
135
8.6
129
9.0
141
8.8
130
Insights
9.1
163
9.0
134
9.1
140
8.7
132
8.9
121
8.2
128
9.0
143
8.5
138
9.0
139
8.4
133
Analytics
8.8
223
8.2
478
8.8
216
8.4
486
8.3
49
8.3
500
Customizations
9.0
233
8.7
530
9.2
238
8.5
498
8.9
245
8.6
535
8.6
219
8.3
480
8.9
240
8.3
507
Generative AI
7.6
31
Feature Not Available
Incentives
8.3
26
8.1
332
8.5
27
8.4
399
7.7
26
7.9
335
8.2
28
8.6
412
Personalization
8.7
30
8.6
374
8.5
31
8.8
454
8.5
32
8.9
484
8.3
29
8.6
432
Administrative
8.4
30
8.7
457
8.4
27
8.5
423
8.3
26
8.3
407
Categories
Categories
Shared Categories
Freshsales and Salesforce Sales Cloud are categorized as Sales Platforms, Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Conversation Intelligence, Sales Coaching, Sales Enablement, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.6%
Marketing and Advertising
8.0%
Financial Services
4.0%
Internet
3.7%
Other
54.2%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Freshsales
Most Helpful Favorable Review
Nathan K.
Verified User in Consumer Goods
I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and...
Most Helpful Critical Review
VIGIL V.
Verified User in Internet
Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Matthew W.
Verified User in Computer Software
I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...
Nathan K.
Verified User in Consumer Goods
I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
VIGIL V.
Verified User in Internet
Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...
Matthew W.
Verified User in Computer Software
I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...
Discussions
What are the three benefits of CRM?
2 comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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