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- SolarWinds Web Help Desk
- Freshservice-vs-SolarWinds Web Help Desk
Compare Freshservice and SolarWinds Web Help Desk 
- Users report that SolarWinds Web Help Desk excels in its Asset Management feature, scoring 9.0, which reviewers mention allows for effective tracking and management of IT assets. In contrast, Freshservice has a lower score of 8.3 in this area, indicating it may not be as robust in asset tracking capabilities.
- Reviewers mention that Freshservice shines in Ease of Use, with a score of 9.2 compared to SolarWinds' 7.9. Users on G2 appreciate the intuitive interface of Freshservice, making it easier for teams to adopt and utilize the software without extensive training.
- G2 users highlight the superior Knowledge Base integration in Freshservice, scoring 8.7, which reviewers say enhances the self-service experience. SolarWinds, with a score of 6.9, is noted to have a less comprehensive knowledge base, making it harder for users to find solutions independently.
- Users say that Freshservice's Incident Management capabilities, particularly in Automate Ticket Routing (9.1), are more advanced than SolarWinds' 8.7. Reviewers mention that this feature significantly reduces response times and improves overall service efficiency.
- Reviewers mention that SolarWinds Web Help Desk has a strong performance in Ticketing System functionality, both scoring 9.5, but users on G2 report that Freshservice offers more automation options, which can streamline workflows and reduce manual tasks.
- Users report that Freshservice's Mobile Optimization is significantly better, scoring 8.4 compared to SolarWinds' low score of 4.7. Reviewers mention that this makes it easier for teams to manage tickets and respond to incidents on the go, enhancing overall productivity.
- Incident Management
- Knowledge Base
- Self Service Portal
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
Its easy to use and the end user doesn't require any extra training. We managed to install this on a local server running 2012R2. SW tech support was great in assisting me in setting this up and troubleshooting the issue we did run into. They are excellent.
Slow update cycle. Very dated iOS applicaion. Cannot create tickets from within iOS applicaiton. Inventory system severely lacking.
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
Its easy to use and the end user doesn't require any extra training. We managed to install this on a local server running 2012R2. SW tech support was great in assisting me in setting this up and troubleshooting the issue we did run into. They are excellent.
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
Slow update cycle. Very dated iOS applicaion. Cannot create tickets from within iOS applicaiton. Inventory system severely lacking.
