Compare Freshservice and SolarWinds Service Desk 
- Users report that SolarWinds Service Desk excels in its Ticketing System with a score of 9.1, while Freshservice shines even brighter with a score of 9.5, indicating a more robust and user-friendly ticketing experience.
- Reviewers mention that Freshservice offers superior Automation capabilities, scoring 8.8 compared to SolarWinds' 8.1, which allows for more efficient workflows and reduced manual intervention.
- G2 users highlight that Freshservice's Incident Management features, particularly in Automate Ticket Routing, received a score of 9.1, outperforming SolarWinds' 8.6, suggesting a more effective system for managing and prioritizing incidents.
- Users on G2 note that Freshservice's Knowledge Base integration with tickets scored 8.7, slightly higher than SolarWinds' 8.5, indicating a more seamless experience for users seeking self-service solutions.
- Reviewers say that Freshservice's Self-Service Experience is enhanced by its higher scores in Searchable Articles (8.9) and Mobile Optimization (8.4), making it more accessible for users on the go compared to SolarWinds' lower scores.
- Users report that SolarWinds Service Desk has a strong Quality of Support rating of 8.9, but Freshservice edges ahead with a score of 9.0, reflecting a more responsive and helpful support team according to user feedback.
- Incident Management
- Knowledge Base
- Self Service Portal
- Essentials Includes:
- Chat Support
- Service Catalog
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
Samanage takes IT asset management and tracking to the next level, and is worth every critical dollar our non-profit agency spends on it. As a one-person IT shop, I have found Samanageto be an exceptional solution for tracking assets, managing work orders,...
You cannot edit a tickets information once it has been created. With complex approval processes, the workflow can be difficult to manage when changes are needed. Needed features and updates are always "Coming Soon". You cannot clone a ticket if it has an...
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
Samanage takes IT asset management and tracking to the next level, and is worth every critical dollar our non-profit agency spends on it. As a one-person IT shop, I have found Samanageto be an exceptional solution for tracking assets, managing work orders,...
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
You cannot edit a tickets information once it has been created. With complex approval processes, the workflow can be difficult to manage when changes are needed. Needed features and updates are always "Coming Soon". You cannot clone a ticket if it has an...
