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Compare Freshservice and Proactivanet 
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At a Glance
Market Segments
Mid-Market (62.1% of reviews)
Mid-Market (51.6% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,306)4.6 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansProactivanet
Star Rating
(65)4.8 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ProactivanetSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Proactivanet. Users appreciate its intuitive interface and modern tools that streamline customer support, making it a preferred choice for many organizations.
- Users say that Freshservice's extensive feature set allows for the consolidation of multiple applications into one platform, which has been a game-changer for many. In contrast, while Proactivanet offers modularity and configurability, it has fewer reviews, indicating less widespread adoption and feedback.
- Reviewers mention that Freshservice's implementation process is quick and user-friendly, with many highlighting the intuitive onboarding wizard. Proactivanet, while praised for its personalized technical service, may not match the same level of ease in setup as Freshservice.
- According to verified reviews, Freshservice is recognized for its versatility, supporting various departments beyond IT. Users have found it beneficial for ticketing and support across their organizations, whereas Proactivanet's strengths lie more in its change management and continuous improvements.
- Users highlight that Freshservice provides a solid quality of support, although Proactivanet edges it out slightly in this area. Proactivanet's users appreciate the high level of support and easy adaptation to user needs, which is crucial for organizations looking for reliable assistance.
- G2 reviewers note that while both products have strong ratings for ease of use, Freshservice's overall user experience is enhanced by its modern design and feature-rich environment. Proactivanet, on the other hand, is recognized for its effective ticket notifications and knowledge base integration, which are also important for daily operations.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Proactivanet
No pricing availableFree Trial
Freshservice
Free Trial is available
Proactivanet
No trial information availableRatings
Meets Requirements
8.9
1,167
9.4
61
Ease of Use
9.2
1,169
9.3
62
Ease of Setup
8.8
952
8.9
60
Ease of Admin
9.0
956
9.1
56
Quality of Support
9.0
1,127
9.5
60
Has the product been a good partner in doing business?
9.1
931
9.6
55
Product Direction (% positive)
9.5
1,154
10.0
61
Features by Category
Administration
8.6
320
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
402
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
312
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.2
230
|
Verified
Not enough data
Functionality
9.4
333
|
Verified
Not enough data
8.7
271
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
9.3
43
Not enough data
9.0
43
Not enough data
9.0
32
Not enough data
8.7
30
Not enough data
9.2
42
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.1
41
Not enough data
9.0
36
Not enough data
9.1
30
Not enough data
9.1
33
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
9.4
46
8.9
739
9.4
46
9.0
792
9.5
47
8.6
728
9.0
44
8.6
693
9.0
41
Reporting
8.6
774
8.7
45
8.2
637
9.3
46
8.2
616
8.8
43
Access & Usability
8.4
702
8.2
39
8.9
725
9.2
44
8.5
550
9.4
45
8.7
562
9.0
37
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and Proactivanet are categorized as Service Desk
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, Enterprise IT Management, and Customer Self-Service
Proactivanet is categorized as IT Asset Management
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Proactivanet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.3%
Information Technology and Services
23.4%
Higher Education
7.8%
Financial Services
7.8%
Transportation/Trucking/Railroad
6.3%
Pharmaceuticals
6.3%
Other
48.4%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
Proactivanet has no discussions with answers
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