Compare Freshservice and ManageEngine ServiceDesk Plus 
- Users report that Freshservice excels in its Ease of Use with a score of 9.2, making it more intuitive for new users compared to ManageEngine ServiceDesk Plus, which has a score of 8.5. Reviewers mention that the user interface is clean and straightforward, facilitating quicker onboarding.
- Reviewers mention that Freshservice's Ticket Creation User Experience is rated at 8.2, while ManageEngine ServiceDesk Plus does not have a specific score for this feature. Users on G2 appreciate the streamlined process in Freshservice, which allows for faster ticket submissions.
- G2 users highlight Freshservice's superior Response Automation with a score of 8.7, compared to ManageEngine ServiceDesk Plus, which lacks a specific score. Reviewers say that the automation features in Freshservice significantly reduce response times and improve efficiency.
- Users say that Freshservice's Knowledge Base/Ticket Integration is rated at 8.7, while ManageEngine ServiceDesk Plus scores 8.1. Reviewers mention that the seamless integration helps in resolving tickets faster by providing relevant articles directly within the ticketing system.
- Reviewers mention that Freshservice's Self-Service Experience is rated at 8.9, compared to ManageEngine ServiceDesk Plus's score of 8.1. Users report that the self-service portal in Freshservice is more user-friendly, allowing customers to find solutions without needing to contact support.
- Users on G2 report that Freshservice's Mobile Optimization is rated at 7.6, while ManageEngine ServiceDesk Plus scores lower at 7.0. Reviewers say that Freshservice's mobile app provides a better experience for managing tickets on the go, which is crucial for IT teams working remotely.
- Incident Management
- Knowledge Base
- Self Service Portal
- Self service portal
- Incident management
- Active Directory integration
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
ServiceDesk Plus is one of the best ITSM Tool that i have used. The implementation / installation is very easy for the IT Companys, If you are not able to do it they also provide a proper customer support who helps you throughout the implementation & also...
The product can quickly become non-configurable beyond basic requirements and use-case scenarios which the developer imagined, with new features often missing the mark of user stories, or sometimes even sensible usability tests. The support team are...
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
ServiceDesk Plus is one of the best ITSM Tool that i have used. The implementation / installation is very easy for the IT Companys, If you are not able to do it they also provide a proper customer support who helps you throughout the implementation & also...
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
The product can quickly become non-configurable beyond basic requirements and use-case scenarios which the developer imagined, with new features often missing the mark of user stories, or sometimes even sensible usability tests. The support team are...
